2. Angelo ond Vonessso were suspicious ol the cord os they
hod received exiensive kcining in Froni Offlce with regord to
froudulent cords. Angelo conlocled Nedbonk who cloimed ihol
they were unoble to ossisl me but monoged lo convince the consullont how serious
the issue wos. They were then tronsferred to the bonk in lrelond who confirmed the
cord wos cloned os lhe owner of the cord wos in Sweden.
Dylon, the Duty Monoger, contocted securily ond with lhe help of Giendo snd her
teom lhe Horbour Police were conlqcted. The suspect hoci gone out ond the police
were hot on their troil. Upon returning to the hotel, the suspect wos opprehended
by Glendo ond queslioned by the police. She wos fhen escorted off the property
ond subsequendy orresled. Well done lo Vonesso ond Angelo for be;ng vigilont ond
prooclive ond thonk you to Dylon, Glendo ond her leom for ossisting in bringing the
criminols to their knees.
3. Certificate of partici pation
presented to:
Vanessa Louw
For the successfu/ completion of
Facilitator
Wendy October
Front Office Gustomer $ervice Training
Date
21 March 2009
4. M
R
P
ANDELA
HODES
LACE
'ffiis certificote is awarfef to
fl.s front of l{ouse fEmpfoye of tfre montfi
(Decemher 2007
flwardeftfris tfre ZSd of Septemfier 2008
,/
Anja $osfrgn
General Manager
Aerton La|uscfragne
Human Resource Manager
?ffiW,r,o
