7. Managers and employees will need to navigate the digital frontier
together, and this requires a new set of leadership skills.
Ultimately, success in the digital age lies not in
the efficiency of technology, but in the dexterity
and adaptability of the people who wield it.
HBR - Digital Transformation Doesn’t Have to Leave Employees Behind - Charles-Edouard Bouée
7
Editor's Notes
Innovation – protected pockets -> Systematic evaluation.
Phil McKinney - Oscar Munoz - United - People.
DT - cust engage -> ‘Back Stage’
DT pushed – MIT Sloan Management Cap - 63% - slowly “lack of urgency”
http://philmckinney.com/archives/2016/03/six-strategies-to-lead-innovation-from-the-top.html
‘User Friendly’ ‘Easy to Use’ ‘Easy to Adopt’
660 - 90% IT strategy, only <40% docs
>90% want services – no silos, 4% today.
(Build) - Bertrand Duperrin
Incubator - lose integration - industrialise
DevOps – tech procure -> People and Process
Innovation + new thinking critical incubator AND org DT -> mainstream
http://www.duperrin.com/english/2014/12/04/technology-adoption-kills-digital-transformation/
Bertrand DUPERRIN
Digital Transformation Practice Leader at Emakina.FR
Ford pivoting ‘selling cars’ -> ‘mobility business’.
Major impact business processes.
Changing wheel - Large scale transform and bens very difficult - in flight
avoid throwing ‘service improvement baby’ out with the ‘rigid structure’ bath water.
Skills and processes, see here - risk mgmt!
Gartner 89% CIO - digital new, vastly different - higher risk - struggling
http://cdn.citylab.com/media/img/citylab/legacy/2013/09/25/sa4.jpg
DT needs pace whole pack
All the teams proximity
Not Process ½ lap
Org design at rear
http://www.f1fanatic.co.uk/wp-content/uploads/2011/10/m_safetycar_kore_2011-14.jpg
Invested heavily in tech that supports DT
Limited progress in Org & Process Change
recognising small % of potential
….the same but faster, does not work.
Gartner - 20% IT budget – DT outside IT.
If we as an industry don’t work more closely with non-IT stakeholders
Significantly greater focus on process and people, OR
we reinforce the view of some,
that we are ‘technology and system suppliers’ not true ‘service business partners’.