1. Practic 1
Visitor: hello, my name is …… from …..company. I have an appointment with Ms
Sandra Bates
Receptionist: Oh, welcome to ABC company.Nice to meet you. I am…... Ms Bates
will be along in a few minutes. She's just finishing a meeting. Can I get you
something. Would you like a drink? Coffee or tea?
Visitor: yes, I would like a coffee with a little sugar, if possible, thanks. Oh I will
have an important meeting after an hour. So Could I use a phone to contact her?
Receptionist: yes, of course. And anything else... if you need to send an email
or anything…
Visitor: no, thanks, Just the phone.
Receptionist: right, well you can use this one.
Visitor: thanks, alo
……………
(a few minutes)
Visitor: Thank you very much.
Receptionist: you’re welcome. Here some coffee. If you need anything else, please
ask.
Visitor:yes. Are there any station near here? How far is it from here?
Receptionist: umh…… about two miles. If you go by taxi, it will take you about
ten minutes.Do you need a taxi?
Visitor: yes, thanks. You’re very kind! Can you book it at five o’clock?
Receptionist: oh, of course. And Ms Bates is free now. So Shall I take you to her
office?
Visitor: Thanks.

2. Role play 1
You: Are you…?
Visitor: yes! Rowena?
You: oh sorry, My name is….. I am Rowena’s colleague. Welcome to D.F.M
company!
Visitor: oh nice to meet you,… Where is Rowena Stanton?
You: umh….she has had traffic jam on motorway due to an accident. So she can
go late. sorry for the inconvenience!
Vistor: oh I see….
You: sit down please! Would you like a drink? We have tea and coffee
Visitor: yes, I would like a coffe with a little sugar, if possible, thanks.
You: and about food?
Vistor: No, thanks. I am not hungry, just a little thirsty!
You: oh, wait a minute, please!
………
You: Here some coffee. If you need anything else, please ask.
Visitor: yes, thanks. You’re very kind!
You: is this your first visit to London?
Visitor: No, I've been to London two or three times
You: How do you feel about the city?
Visitor: Umh…..great! People is friendly, the food is delicious, the landscape is
beautiful,
You: oh How long are you staying here?
Visitor: Just two days

3. You: two days?. What a pity!. There's such a lot to see.
Visitor: I know, but I am busy, I have another appointment this afternoon and one
in Manchester tomorrow. Now, I don’t prepare for my meeting this afternoon. I
would like this apppointment finishing soon to prepare document for afternoon.
You: oh I see. we will finish this meeting quickly in order to you have free time
when Rowena come here.
Visitor: It’s ok, thanks. Oh…and oh…. I have a proplem. I need some gift for my
partner. Could give me advise, please?
You: umh…. Gift…Let me see. Your partner is male or female?
Visitor: oh, female
You: I think, you should buy a scarf for her because the winter came.
Visitor: That’s a good idea! Can you suggest a good place to get some?
You: it’s always wonderful….the arport might be the best place.
Vistor: ok thank you very good!
You: You’re welcome. Ah…Rowena’s phone…sorry….alo…
……..
You: ….! Rowena came. So let me take you to her office!
Visitor: ok! Oh….! I would like to send and receive a confidential fax
You: Oh ofcouse! This way please!