Personal Information
Organization / Workplace
Charlotte, North Carolina Area United States
Industry
Writing / Publishing
About
Ideation and CX: Facilitate qualitative studies and influence enhancements to the experience: Recruit prospects & customers (or use a 3rd party recruiter), develop research plans and circulate for approval, develop discussion guides, facilitate in-depth/contextual interviews, analyze resulting findings for deeper patterns, develop a report that tells the users' story and drives change.
Facilitate ideation / design thinking workshops with cross-functional teams to build concepts and kickstart UX design phases or inform product strategy.
Facilitate journey sessions to create customer journey maps incorporating internal SMEs' knowledge of systems and inflection points.
Tags
user experience
facilitation
moderation
design thinking
user-centered design
customer experience
usability
user research
manual of style
user-centered content
copywriting
content style guide
stylebook
company style guide
enterprise style guide
ux
style
cx
content strategy
content
governance
style guide
ux process
enterprise
copyediting
style guides
See more
Presentations
(1)Likes
(8)Include it all. Filter it afterward.
Mark Baker
•
11 years ago
Galileo's Dilemma
Andrew Thomas
•
11 years ago
Gamification is Here: Build a Winning Plan!
Marta Rauch
•
11 years ago
Mobile Usability Guidelines to Implement Now
Marta Rauch
•
11 years ago
Getting the Most Out of Twitter...Everywhere!
Char James-Tanny
•
13 years ago
Influence without Authority: Applying the Art of Motivation
Andrea L. Ames
•
11 years ago
Using Augmented Reality for Learning - LavaCon 2010
DeeElling
•
13 years ago
When Worlds Collide: Improving the User Experience by Applying Progressive Information Disclosure
Andrea L. Ames
•
12 years ago
Personal Information
Organization / Workplace
Charlotte, North Carolina Area United States
Industry
Writing / Publishing
About
Ideation and CX: Facilitate qualitative studies and influence enhancements to the experience: Recruit prospects & customers (or use a 3rd party recruiter), develop research plans and circulate for approval, develop discussion guides, facilitate in-depth/contextual interviews, analyze resulting findings for deeper patterns, develop a report that tells the users' story and drives change.
Facilitate ideation / design thinking workshops with cross-functional teams to build concepts and kickstart UX design phases or inform product strategy.
Facilitate journey sessions to create customer journey maps incorporating internal SMEs' knowledge of systems and inflection points.
Tags
user experience
facilitation
moderation
design thinking
user-centered design
customer experience
usability
user research
manual of style
user-centered content
copywriting
content style guide
stylebook
company style guide
enterprise style guide
ux
style
cx
content strategy
content
governance
style guide
ux process
enterprise
copyediting
style guides
See more