Workplace Violence Comm Materials

2009 Workplace Violence
Prevention Training
Communication Materials for U.S. Employees
Draft 5
July 7, 2009
Created by Internal Communications
Tom Zaenger, (224) 544-3334

2009 Workplace Violence Prevention Training Draft 5
Last updated on August 12, 2010, at 11:29 AM Page 2 of 9
Message: Story about upcoming WBT Audience: All U.S. employees
Vehicle: Connect — U.S. News channel Deploy: July 9, 2009
Draft: 2 Status: Final
Don’t Be Threatened by Workplace Violence
Learn to spot the dangers, avoid the risks and report the threats. Mandatory
training begins this month to teach you how.
It can start with menacing behavior or indirect threats — “He better shut up if he know what’s good for
him!”
It can escalate to slammed doors, thrown objects, deteriorating behavior and signs of withdrawal.
Before it’s over, someone could get hurt. Perhaps seriously. Even fatally.
It’s workplace violence, a very real problem in offices and job sites across America.
At the beginning of this year, the publication Security Director News surveyed security practitioners
throughout the U.S. to determine their top concerns for 2009. The No. 1 worry was violence in the
workplace, cited by 49% of the respondents. Always a concern even in good times, violence can be
even more of a workplace issue when the economy sours and unemployment rises.
HSBC – North America takes the issue of violence and the safety of its employees very seriously.
That’s why we have a Workplace Violence Prevention Policy and employees are required to take
annual web-based training to learn about the warning signs of workplace violence and the proper
procedures for reporting it.
This year’s training for U.S. employees begins this month. You’ll receive an e-mail in the next few
days to tell you about the course, Workplace Violence Awareness Web-Based Training, and how
to access it. You’ll have until September 30 to complete the training.
The interactive class will explain:
● How to identify violence in the workplace
● The common causes and effects of violent behavior at work
● That offenders can be more than just current or former employees
● Ways to recognize the warning signs of violence
● How to report an incident and whom to call
Workplace safety is everyone’s responsibility. By completing the Workplace Violence Awareness
Web-Based Training, you’ll learn how to better protect yourself and your co-workers if a threat
arises. You can also learn more by visiting the Workplace Violence Prevention page on the Security &
Fraud Risk intranet site.
Watch your e-mail. Take the training. Do your part to maintain a safe work environment.
Embedded Links
Workplace Violence Prevention Policy: http://connect.us.hsbc/security_fraud_risk/pdf/phys_sec/wpv_prevention_policy.pdf
Workplace Violence Prevention page:
http://connect.us.hsbc/security_fraud_risk/security_employees_facilities/wpv_prevention/default.html

Message: First training announcement Audience: U.S. GCBs 2-9
Vehicle: PowerMail Deploy:  July 9 to HBUs
 July 13 to HBIO and others
[subject line]
Learn to Prevent Workplace Violence
[from line]
Security & Fraud Risk – North America
WHAT: Workplace Violence Awareness Web-Based Training
WHY: Mandatory online course for U.S. employees
WHERE: Go here
WHEN: Now through September 30
HSBC wants you to be many things while on the job: productive, engaged, fulfilled, effective.
But one thing we don’t want you to be is a victim of workplace violence.
Throughout North America every year, thousands of workers are targets of violence at jobs of all
kinds. HSBC – North America takes the matter seriously. That’s why we have a Workplace Violence
Prevention Program and provide annual web-based training to help all employees understand the
warning signs of workplace violence and the proper procedures for reporting it.
This year’s mandatory training – Workplace Violence Awareness Web-Based Training – is now
available and must be completed by September 30. You are already enrolled in the course and will
find it on your Campus “To Do” List by clicking here.
By completing this brief but informative course, you’ll learn:
● How to identify violence in the workplace
● The common causes and effects of violent behavior at work
● That offenders can be more than just current or former employees
● Ways to recognize the warning signs of violence
● How to report an incident and whom to call
If you need technical assistance with computer or software issues related to the training, contact the
North American Help Desk.
Embedded Links:
Campus link: https://connect.us.hsbc/authentication/login_form?target=/campus_authentication
North American Help Desk: http://connect.us.hsbc/na_help_desk/nahd_home.html

Message: Training reminder Audience: All U.S. employees
Vehicle: Spiff on Connect Deploy: July 20 – Sept. 30, 2009
Learn How to Avoid
Workplace Violence

Message: Training reminder Audience: Employees in facilities with plasma screens
Vehicle: Plasma screen message Deploy: July 20 – Sept. 30, 2009
Don’t Be at Risk at Work.
Your safety should never be an issue. Learn how to recognize, prevent
and report violent incidents.
Take the mandatory Workplace Violence Awareness Web-Based
Training by September 30.
Now available on Campus.

Message: Training reminder No. 1 Audience: U.S. GCBs 2-9 who haven’t completed the
training
Vehicle: PowerMail Deploy: Aug. 3, 2009
[subject line]
REMINDER: Complete Violence Awareness
Training
[from line]
Campus Support
HSBC’s 2009 violence-prevention program, Workplace Violence Awareness Web-Based Training,
is now available via Campus. This training is mandatory for U.S. employees.
Our records show that you have not yet completed this training. Please remember to do so by the
September 30 deadline.
For your convenience, you have already been enrolled in the course. You will find it listed in your “To
Do” List on Campus.
Embedded Links:

Message: Training reminder No. 2 Audience: U.S. GCBs 2-9 who haven’t completed the
training
Vehicle: PowerMail Deploy: Sept. 1, 2009
[subject line]
REMINDER: Complete Training by End of Month
[from line]
Campus Support
HSBC’s 2009 violence-prevention program, Workplace Violence Awareness Web-Based Training,
is now available via Campus. This training is mandatory for U.S. employees.
Our records show that you have not yet completed this training. Please remember to do so by the
September 30 deadline.
Embedded Links:

Message: Training reminder No. 3 Audience: U.S. GCBs 2-9 who still haven’t completed
the training
[subject line]
One Week Left for Anti-Violence Training
[from line]
Campus Support
There is only a week left to complete HSBC’s 2009 violence-prevention program, Workplace
Violence Awareness Web-Based Training. This course, available via Campus, is mandatory for
U.S. employees.
Our records show that you have not yet completed this course. You must do so by September
30.
Don’t delay. Take the training today.
Embedded Links:

Message: Training reminder No. 4 Audience: U.S. GCBs 2-9 who still haven’t completed
the training
[subject line]
URGENT: Complete Anti-Violence Training Now
[from line]
Campus Support
Tomorrow is the deadline for completing HSBC’s 2009 violence-prevention program, Workplace
Violence Awareness Web-Based Training.
Our records show you have not completed this course. You must do so by end of day
tomorrow.
You will find the course in your “To Do” List on Campus.
Don’t delay. Take the training today.
Embedded Links:

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