1. Everyone has a story
Thomas Stanimirov Hospitality Intern
It’s our job to get to know it

2. © CFA Properties, Inc.
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More than a number

3. Our Guests are our new
family
We Love Them
© CFA Properties, Inc.
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4. • Sarah Lawler
• Why Chick-Fil-A?
• 1st experience at Stockton Chick-Fil-A Express
• Came to Egg Harbor to get to know the experience
• Different options that are better than at school
• Breath of fresh air from the debbie downer world
© CFA Properties, Inc.
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Guests of Chick-Fil-A

5. Guests of Chick-Fil-A
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Cissy (best friend's son Jordan)
 Why Chick-Fil-A?
 Better Food
Options/Experience/Employees
 Christian living (Husband is a Church
Planner)
Parental version
 Perfect for Playdates
 The Chick-Fil-A story and background
 Community Involvement
 Kid Activities

6. Guests of Chick-Fil-A
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Amy Pacentrilli
• Why Chick-Fil-A?
 Food is the only option she can enjoy
• Cow activities and Family
orientated
 Fundraisers are the most successful
• Dining experience
2 dinner dates because of kids

7. Getting to Know Our Team
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Kevin
• Back of the
House
Jocelyn
• Front of the
House
Janice
• Catering
Tom
• Hospitality
Intern

8. Getting to know our team members
Kevin – Point Guard Kitchen
 Reason for working
 Friends worked here
 John Greg, Mariel, Marla
 Sundays off
 Flexibility/Availability
 Church values
© CFA Properties, Inc.
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 1st Experience of Chick-Fil-A
 Banana Pudding Milkshake – Hamilton Mall
 Young and unappreciative at first, but now has
different mindset
 1st job and now PG in BOH
 17 years old, friend influence to apply
 Loved his interviews by Sherry, Missy, and Amy
 Influence on Salad Cutter
 Cut finger and forced to work upfront for 2 weeks

9. Getting to know our team members
Jocelyn – FOH Certified Trainer, Serve Safe
Certified
 Reason for working
 Friends from High School
 Super Friendly Work Environment
 Flexibility/Availability
 College Scholarship Recipient
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 1st Experience of Chick-Fil-A
 Aunt forced her to try Chick-Fil-A
 1st (official) job
 Applied after her 1st experience
 Learned all about CFA during training
 Performing Arts Major

10. Getting to know our team members
Janice – FOH/Catering, Serve Safe Certified
 Reason for working
 Sundays Off
 Religious Beliefs
 Availability
 Opportunities of growth and learning
 Great Friends
 Loves the Catering and Marketing
Department
© CFA Properties, Inc.
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 Chick-Fil-A over other opportunities
 Felt the true belief and signs that she
should work here
 Missy goes to the same Church
 Stay at home Mom before applying to
work
 Went to Modelling School – Wildwood
Photographer

11. Getting to know the Intern
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A. Why Chick-Fil-A?
A. Visited Career Fair table, Good Vibes
B. Call from Missy for interview
B. Chose this internship over other opportunities with no growth
A. No extra learned experience
B. Other Opportunities:
A. Caesar’s Entertainment
B. Hotels Unlimited
(All of which are the same position I have run but in different environments)
C. Quick Service Education – Hospitality and Marketing

12. The Intern • Hospitality Projects
• Core 4/2nd Mile Service
improvements
• Coaching Team on how to
improve our scores
• Sharing and Learning Stories
• Everyone has a story
• Raising Low CEM score for
Operational Excellence
• Receipts and Online scoring
• Coaching Team
1. The Interview:
1. Missy was pleasant and
talked about how the
internship plan was a newly
developed idea for Hospitality
and Marketing.
2. Amy kept me on my toes with
intense questions and what I
previously have done in other
internships and jobs.
3. After the interview I waited for
the call to be offered a job,
and I did receive the call. I
waited a few weeks before
returning their call to accept
the position.
4. My reasoning's for accepting
the position over others was
because of the opportunities,
the education, and the growth
within Chick-Fil-A.© CFA Properties, Inc.
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