2. TABLE OF CONTENTS
Introduction 3
TPMG Consulting Industry Profile 4
Lean Transformation for Service Excellence 5
Lean Management Service Descriptions 6
Training Service Descriptions 9
Training Service Pricing 14
Consulting Service Pricing 15
2
3. Introduction
Consultant
Locations
3
The Performance Management Group LLC
An Arizona Limited Liability Company (established in 1998)
Our Mission:
Helping public and private sector organizations become more productive, efficient & cost effective.
Our Structure:
We are a closely held group of independent consultants who consistently employ the signature
TPMG performance improvement approach through specialized services including: Lean Six Sigma,
The Balanced Scorecard, Performance Analytics, Non-Value Added Analysis, Activity Based Costing
and Strategy Consulting. Our company details are as follows:
Address: P.O. Box 44989
Phoenix, Arizona 85064
DBE Certification # AZ00161
Phone: 602.692.5073 DBE Certifying Agency: National Minority Supplier
Development Council (NMSD)
Email: info@helpingmakeithapppen.com NACIS Codes:
Type of Incorporation:
Arizona Limited Liability Company 5/1998
• 541611 Administrative Management & General
Management Consulting Services
DUNS Number: 144166969 • 541614 Process, Physical Distribution, and Logistics
Consulting Services
CAGE Code: 3SDW3 • 611430 Professional and Management
Development Training
4. Global Reach
We are well educated, experienced and talented consultants who have successfully provided training,
certification and consulting services on 6 continents and are fluent in a variety of languages.
Industries of Practice – Expert knowledge lean transformation
1. Healthcare – Clinics, hospitals and systems
2. Financial Services – Banks, credit unions, financial service companies
3. Insurance – Business, household, mortgage
4. Utilities – Electric, gas
5. Call Centers – all industries
6. Technology – hardware, software, internet
7. Telecommunication – mobile, interexchange, CLEC’s
8. Supply Chain – all industries
9. Public Sector – local state and federal
10. Consumer Goods
11. Pharma
The following list is a sample of organizations to which TPMG independent consultants have successfully
provided training, certification and consulting services:
TPMG Consulting Industry Profile
4
• ADP • HEB Groceries • Pentec Health
• Alcan Packaging • Hewlett Packard
• Power and Water
Coporation of Austrailia
• AT Kearney • Honeywell Aerospace • PriceWaterhouseCoopers
• Bank of America • Infinity Property and Casualty Services • Rio Salado College
• Bankers Trust • Jabil Circuits • Rouge Valley Health Systm
• Banner Healthcare • Kemper Auto and Home • Salt River Project Power
• Banner Healthcare • Logix Communications • Tata Consultancy Services
• Best Buy • Magic Valley St. Luke’s Medical Center • Telseon IP Services
• Cisco Networks • Mayo Clinic • Teva Pharmaceuticals
• Coca-Cola • Memorial Health System • Texas Gas Service
• Cognizant Technologies • National Bank of Arizona • Trillium Specialty Hospital
• Cox Communications • Native American Connections • Tyco Electronics
• Deltek • North Canyon Medical Center • US Dept of Immigration
• Desert Schools Federal Credit
Union
• NTK Technologies • US Postal Service
• Dynegy Global Communications • Oklahoma Natural Gas • Waddell & Reed Fin Grp
• Pac West Communications • Utah Navajo Health System • Zones Inc.
• Washington Dept. of Education • Washington Mutual
• Williams Communications
Group
• Washington Dept Soc & Hlth Svcs • Wellington Drive Technologies LTD
5. What is Lean Management?
Lean management refers to a company’s style of
operational excellence. Made popular by the Toyota
method of production, also known as Total
Productive Maintenance (TPM); lean thinking was
given life in North America as a result of the work of
MIT researchers lead by James Womack, Daniel
Jones and Daniel Roos, “The Machine that Changed
the World.” The objective of lean management in
for service providers is to create economic value
through improved productivity. Creating value for
service providers is expressed in terms of increasing
the output of service transactions and improving
customer satisfaction divided by the cost to produce
those transactions – over the cycle of sales and
support.”
Lean Transformation for Service Excellence
In our attempt to keep things simple, TPMG describes lean as:
1. A method of management employed to minimize operational waste.
2. A system of operation employed to deliver value added products and services to
customers.
3. A practice of producing goods just in time for customer order to keep the cost of
holding inventory down.
4. A company’s journey to eliminate the cost of operational waste from selling prices.
Lean management is fundamentally a manufacturing philosophy, but it is also a popular service
approach because it has empowered service providers to transact more business more
productively. Successful lean adopters have been able to produce more in less time, with less
capital and fewer resources.
Lean practices become a becomes a company’s distinctive competence when the elimination of
waste produces a circumstance by which the difference between a company’s average cost to
deliver a service and the service’s market price is significantly greater than that of its rivals. This
difference provides a company with pricing power that can either drive excess profit margins for
share holders and greater market share for the company.
Industries of Practice – Expert knowledge lean transformation
1. Healthcare – Clinics, hospitals and systems
2. Financial Services – Banks, credit unions, financial service companies
3. Insurance – Business, household, mortgage
4. Utilities – power, gas,
5. Call Centers – all industries
6. Technology – hardware, software, internet
7. Telecommunication – mobile, interexchange, CLEC’s
8. Supply Chain – all industries
9. Public Sector – local state and federal 5
6. Lean Management Service Descriptions
6
Organizational Readiness Analysis – Building a Culture of Continuous Improvement
Cultural Assessment
TPMG uses two methods to determine the cultural readiness level
of an organization to adopt a lean management system: 1) A
Lean/Continuous Improvement Readiness Survey and 2) Current
State Level 1 Process Analysis.
The readiness survey is a tool used to assess an organization’s pre-
disposition towards lean management practices. The instrument
determines the “cultural systems” that may restrain the adoption of
a lean effort and those drivers that can promote an effective lean
program implementation.
Examining Organizational Structures and Incentives - Red Flagging
A current state level 1 process analysis is a high level process
evaluation where black belts (BB) and master black belts (MBB) take
a cursory walk through the “gemba.” As an organizational doctor
looking for symptoms which can potentially challenge a lean
management effort, the TPMG Consultant pinpoints and red flags
structures, traditions and incentives which may constrain the
effectiveness of a lean management deployment
Analysis and Conclusions - Baselining underlying cultural and
management challenges
Work products produced from the baselining effort include:
Compiled Survey Results
Completed Situational Analysis
Drawn Conclusions
Pinpointed Culturally Hostile Attitudes & Structures
Highlighted Culturally Friendly Rules & Incentives
Integrated Findings into Lean Adoption Strategy
The findings produced by both the cultural readiness survey and the
level 1 process analysis are integrated into the lean transformation
strategy. TPMG leverages its expertise in organizational behavior to
produce a “high performance culture” that will accommodate and
promote the successful implementation of a lean transformation.
7. Lean Management Service Descriptions
Kaizen Workshops – Adding bankable value to the organization!
7
Kaizen Workshop Description
Kaizen is a focused, high energy, high velocity cross-functional team
workshop event. A 1-week Kaizen Event, following a tightly scoped
3-day Define phase of the Lean Six Sigma DMAIC process, focuses
cross-functional teams on the Measure-Analyze-Improve-Control
phases of the DMAIC process. Teams define the reason for
improvement and a Kaizen’s potential value add using value stream
maps, process walkthroughs, and data. Teams analyze the process
and identify root causes. They generate an effective and feasible
solution, pilot and implement improvements, train affected
employees, and ensure new processes perform to expectation.
Results and remaining actions presented to management are
completed with facilitation following the event.
The total 1-3 week effort is typically divided into stages: Kaizen
Event Prep, Kaizen Event and Kaizen Close. Participants learn a
continuous improvement implementation strategy that is quick and
effective. They will also learn how to use a wide array of tools and
problem solving techniques as well as how to map, measure,
analyze, plan, implement and sustain significant process
improvements.
Kaizen Results
Typical Kaizen results are a 20-50% reduction in Lead Time, 5-20%
improvement in productivity, 20-50% reduction in
inventory, and significant improvements to quality, on-time
performance, and safety. Typical savings range from $10K-$250K in
hard dollar “bankable” savings per Kaizen event.
8. Lean Management Service Descriptions
Facilitated Professional Services – Breakthrough improvements and bankable savings!
8
Advisory Services
TPMG Consultants provide expert advice, assistance, and guidance in
support of organizational and business improvement efforts. Professional
services include:
1. Operational studies, analyses and reports
2. Project management of improvement initiatives
3. Strategic planning facilitation
4. Establishing enterprise performance measurement systems
5. Business improvements in cycle times; leadership systems; and
re-engineered processes
TPMG Consultants employ a variety of methodologies, including value
stream analysis, activity based costing, Six Sigma DMAIC, A3, and lean
methods such as theory of constraints, takt time analysis and 5S. Typical
TPMG Consulting projects yield an average of $259k in hard dollar
“bankable” cost savings along with 25-30 percent improvements in
productivity and efficiency.
Program Management
The program management skills of TPMG Consultants are used to:
1. Work with senior leaders to develop a long term performance
excellence vision.
2. Integrate lean transformation into an organization’s business
strategy.
3. Develop lean management program infrastructure
4. Deploy the lean management system
Our lean management model is used for (1) evaluation to support analysis
of program effectiveness and (2) deploy studies to produce improved cost
efficiency, operational effectiveness and measurably improve overall
organizational performance. Our lean six sigma black belts facilitate:
1. The identification process improvement needs: prioritization
and execution of projects
2. Suggestion and implementation of best practices
3. Business process re-engineering initiatives
4. Kaizen Events
5. The establishment of performance analytics programs
6. The design of voice of the customer strategies
9. Lean Management Training Descriptions
Lean Management Training – Educating the Enterprise
Lean Management Executive Champion Training
This 1- 2 day course is designed to prepare key directors and senior
leaders to perform their oversight roles during a Lean Transformation
deployment. The course provides leaders with a working knowledge of
the Lean management program methodology and processes. The course
also provides guidelines for performing their management roles. Course
topics include:
1. Principles of Lean Management
2. How to make making lean management a way of life
3. How to provide ongoing direction and support
4. How to review progress of Lean Management initiatives.
5. How to publicly recognize & reward initiative teams
6. Balanced scorecard approach, strategy sessions, operations
reviews
7. Management by Fact – Structured Problem Solving
8. Review performance and create plans for improvement
9. How to set direction, create customer focus, clear values and
high expectations.
10. How to inspire, motivate, and empower a work force
Lean Management for Individual Contributors and Employees
This 3 day course is designed to prepare frontline employees and
functional leads to perform as members of improvement initiatives.
Course topics include but are not limited to:
1. Roots of Lean Management
2. Analyzing Performance
3. Value Stream Analysis
4. Traditional Flow Charting
5. The Voice of the Customer
6. Tools for Continuous Improvement
7. Management by Fact – Structured Problem Solving
8. Team Dynamics and People Skills
9. Lean Fundamentals Applied (VSM, A3, 5S, etc.,)
9
Lean 6σ
Service
Excellence
10. Lean Management Training Descriptions
Lean Management Training – Educating the Enterprise
Lean Management Green Belt Certification Training
This 1 – 2 week course provides Green Belt candidates with the
understanding of Lean Management and Six Sigma improvement
tools for continuous improvement. They also learn project
management fundamentals for a Black Belt project or lead small
scale improvement projects. Topics addressed in this course include
but are not limited to:
1. Roots of Lean Management
2. Analyzing Performance
3. Value Stream Analysis
4. Traditional Flow Charting
5. The Voice of the Customer
6. Tools for Continuous Improvement
7. Management by Fact – Structured Problem Solving
8. Lean Fundamentals for Service Organizations
9. Team Dynamics and People Skills
10. Deploying the Lean Management System
11. Deploying the Balanced Scorecard
There is a final exam where 80% is a passing score.
10
Lean 6σ Green Belt
Certification
11. Lean Management Training Descriptions
Lean Management Training – Educating the Enterprise
Lean Management Black Belt Certification Training
This 2 - 3 week course provides the Black Belt candidate with an
integrated Lean and Six Sigma curriculum enabling them to apply
the DMAIC methodology (Design— Measure—Analyze—Improve—
Control) with success. Topics include but not limited to:
1. The Roots and History of Lean Management
2. Analyzing Performance
3. Value Stream Analysis
4. SIPOC Process Mapping
5. Traditional Flowcharting
6. The Voice of the Customer
7. Tools for Continuous Improvement
8. Statistical Process Control for Service Organizations
9. Financial Impact Analysis
10. Activity Based Costing
11. Change Management
12. Team Dynamics
13. Data Collection Techniques
14. Management by Fact – DMAIC Approach
15. Lean Fundamentals for Service Organizations
16. Sources of Service Waste
17. A3, 5S, Theory of Constraints etc..
18. The Balanced Scorecard
This unique course is particularly applicable in complex processes
where quality improvement, speed and process cycle
time reduction are critical for organizational success. Successful
completion of the Black Belt course requires attendance
of all sessions of training and passing the certification exam with a
grade of 80% or higher.
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Lean 6σ Black Belt
Certification
12. Lean Management Training Descriptions
12
“Improving patient outcomes and satisfaction
while driving down the cost of care!”
Lean Management Training – Train the Trainer
Train the Trainer - Cultivating Internal Expertise
TPMG Consultants provide train-the-trainer certifications. In
this course, employees are certified to train others in lean
methods and continuous improvement. Client employees learn
how to conduct training sessions themselves so they can sustain
the program after TPMG leaves. This train the trainer approach
is essential to build capabilities and the capacity to maintain the
momentum and potency of the transformation in a large
organization. As TPMG’s role in the program deployment winds
down and lean management becomes the organizations way of
working, client employees become the skilled change agents
who become part of the client’s internal improvement group
that sustains the transformation.
13. Lean Management Training Descriptions
13
“Improving patient outcomes and satisfaction
while driving down the cost of care!”
Lean Six Sigma Service Excellence Training Programs – Online Training
Lean Six Sigma Service Excellence Programs Online
Designed for working professionals, TPMG’s online lean six sigma program
delivers comprehensive coursework in all facets of lean six sigma black belt
certification. The class is patterned after online Global MBA Management
Courses. A TPMG Lean Six Sigma Master Black Belt will be provided, once per
week for 6 weeks, to conduct 4 hour live instruction and review sessions.
To further cohort interaction, you will lock step with your classmates for the
duration of the program with opportunities to meet and study together
online. You will have:
Immediate access to coursework at anytime from anywhere
Engaging online lectures (live and self-paced)
Interactive chats/bulletin boards
Online collaboration with your Master Black Belt Instructor and
classmates using technology of modern global business
Online Certification Training Options
Lean Six Sigma Service Excellence Black Belt Certification – Online Blended
Lean Six Sigma Service Excellence Green Belt Certification - Online Self-Paced
14. Lean Management Certification Pricing
14
Training Service Per Session Rate* Maximum Number
of Participants
Lean Management
Executive
Champion Training
(1-2 Days)
$3,659.49 25
Lean Management
for Individual
Contributors and
Employees (3 days)
$15,637.95 25
Lean Management
Green Belt
Certification
Training (1-2
Weeks)
$23,214.11 25
Lean Management
Black Belt
Certification
Training (2-3
Weeks)
$46,428.21 25
Online Lean Six
Sigma Service
Excellence Black
Belt Certification
$1,500 per
candidate
N/A
Online Lean Six
Sigma Service
Excellence Green
Belt Certification
$500.00 per
candidate
N/A
*plus the cost of software and materials ~ $225 per candidate
Lean Six Sigma Service Excellence Training Programs – Pricing Structures
15. Initiate
1. Create Strategy
2. Produce Objectives
3. Create Action Plans
Facilitate
1. Training & Certification
2. Project Selection
3. Mentoring & Coaching
4. Train the Trainer
5. KPI System Design
Transition
1. Award Certifications
2. Realize Outcomes
3. Strategy and Operations Reviews
3. Roadmap for the Future
Professional Service Pricing
15
“Improving patient outcomes and satisfaction
while driving down the cost of care!”
Lean Deployment – Effective, High Quality and Affordably Priced Deployment Package
Complete Lean Deployment, Including:
1. Program Development
2. Professional Services
3. Certification Education
4. Licensed Materials
Estimated Cost*: $60,000.00 to $80,000.00
Term: 6 - 8 months
* Dependent on travel expenses
Lean Deployment
Maturity Model: We Keep it Simple
Contact us today!
We will provide you
with a fully costed
preliminary lean
management
deployment plan.
16. Professional Service Pricing
Lean Management Professional Service – Pricing Structures
16
Title Role Qualifications &
Hourly Rate
Managing
Director
(MD)
MD works with client senior leadership team to plan a lean
transformation strategy and direct the completion of
activities and projects within estimated time frames and
budget constraints. MD also delivers, presents, and leads
strategic level client meetings. As needed, the MD delivers
Lean Six Sigma Black Belt training, Kaizen Events, Green Belt
training, Executive Sessions, Champion training and provides
coaching to organizational leaders during the Lean
transformation deployment. The MD may also leads larger,
more complex Lean Six Sigma program initiatives and
improvement projects. MD’s work at the client site.
Master’s Degree
Certified Master Black
Belt
18 + Years Experience
Rate: $170.00/hour
Managing
Consultant
(MC)
MCs actively facilitates lean transformation strategies and
executes the strategy’s action plan. The MCs deliver Lean
Six Sigma Black Belt training, and improvements projects,
workshops, Kaizen Events, Green Belt training, Executive
Sessions, Champion training and provides coaching to
organizational leaders during the Lean transformation
deployment. He/she also Leads larger, more complex Lean
Six Sigma program initiatives and improvement projects. SC’s
work remotely and at the client site.
Bachelors or Master’s
Degree Certified Lean
Six Sigma Master Black
Belt
10 – 15 Years
Experience
Rate: $160.00/hour
Sr. Consultant
(SC)
Senior Consultants provide technical knowledge of lean
management and six sigma and works individually and on
teams to support the completion of projects, workshops and
specific tasks within estimated time frames and budget
constraints. He/she interfaces with the client and teams on
a day-to-day basis. In addition, SC’s apply their specific
expertise to the practical issues they identify for Kaizen
events and workout sessions. They also help to formulate
solutions, prepare reports, studies, documentation, and
support presentations and client meetings. SC’s work
remotely and at the client site.
Bachelors Degree
Certified Lean Six Sigma
Black Belt
5-10 Years Experience
Rate: $100.00/hour
Lean
Transformation
Coach
(LTC)
Lean Transformation Coaches serve as technical experts and
process improvement advisors on an retained services basis.
LTC’s apply their specific expertise to the practical issues and
challenges their clients face. They also help conduct
workshops, formulate solutions, prepare reports, studies,
documentation, and support presentations in client
meetings. LTC’s work remotely or at a client’s site.
Bachelors or Master’s
Degree Certified Lean
Six Sigma Black Belt
5-10 Years Experience
Rate: $90.00/hour
17. Contact Information
We provide resources:
To supplement your current talent pool as a contingent workforce
For improvement initiatives
For workshops and Kaizen events
For dedicated consulting engagements and lean management adoption
Industries of Practice – Expert knowledge lean transformation
1. Healthcare – Clinics, hospitals and systems
2. Financial Services – Banks, credit unions, financial service companies
3. Insurance – Business, household, mortgage
4. Utilities – power, gas,
5. Call Centers – all industries
6. Technology – hardware, software, internet
7. Telecommunication – mobile, interexchange, CLEC’s
8. Supply Chain – all industries
9. Public Sector – local state and federal
10. Consumer Goods
11. Pharma
The Performance Management Group LLC
Professional Services Consulting
P.O. Box 44989
Phoenix, AZ 85064
Email: info@helpingmakeithappen.com
Phone: 1.601.692.5073
www.helpingmakeithappen.com
17
