Personal Information
Organization / Workplace
Washington D.C. Metro Area United States
Industry
Consulting / Advisory
Website
www.tangerinelab.com
About
Tangerine Lab is a customer and brand experience design firm that provides hands-on and customized advisory services for a wide range of customer-centric business issues facing companies today. We are passionate about how customers experience and engage with brands and adopt them as their favorites. Our mission is to help our clients become the brand of choice by becoming delightful to do business with. We support our clients in both design and tactical implementation of game changing business strategies that deliver sustainable high-impact results to their customer experience objectives and bottom-line.
Tags
customer experience
customer relationship management
design thinking
customer technologies
digital transformation
customer journey mapping
brand experience
journey mapping
customer journeys
social web
social crm
service design
social customer
linkedin
twitter
facebook
social media strategy
customer experience strategy
social media
moments of truth
moment of truth
customer journey maps
journey maps
omnichannel
social media today
digital experience
multichannel
tangerine lab
empathic design
human centered design
digital roi
content roi
content marketing
digital marketing
digital content
crm
brands
big data
analytics
innovation
business strategy
social commerce
data
disruption
customer strategy
mobile commerce
ecommerce
emerging technologies
connected enterprise
sharing economy
collaborative economy
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