1. Product Engineer(VAS Engineer)
SWATI RANI
Contact No.: 9007035742/8442879936 ~ E-Mail: sweetswatirani@gmail.com
PROFILE SUMMARY
• A result oriented professional with More than 3 years of experience in:
~ Product Management ~ Business Development ~ Product Presentations and demo
~ Pre Sales management ~ Requirement Gathering & Analysis ~ Service Delivery
~ Client Relationship Management ~ Solution Designing ~ Stakeholder Management
TECHNICAL SKILLS
• Network Protocols: TCP, SS7, SCP, SFTP, Apache Tomcat, VPN, IN Charging, SMSC
• Operating System: Windows, Linux (Basic Command, file handling, file permission, file transfer, changing ownership and mode,
shell and bash file handling, Job scheduling, usage checking(CPU & Disk)
• Database: innoDB,MySQL5, SQL Server 2005,2008, MS Office
• Vas Product Configuration: U&R and VAS Application – CRBT, IVR, VAS, USSD, SMS,MCA
WORK EXPERIENCE
Bharat BPO Services Ltd. (Spice Digital Group), Noida -- Oct’15 To Till Date
Sr. Executive - Products
Key Clients Handled: Railway Enquiry Board 139, DMRC, NHAI, Spice, Hotspot, Tech Mahindra (Saral Rojgar)
Key Accountabilities:
• Responsible for the Product Management of Value Added Services (VAS) products i.e. 139 Railway Enquiry, DMRC, NHAI, Spice
hotspot, Tech Mahindra (Saral Rojgar), Mobile apps.
• Engage with end users of the system and be the Single point of contact for all functional requirements ensuring that product
requirements are easily understood and translated.
• Associate closely with cross functional teams for product configuration with CRM team for product testing. And also current
technical environment, key business issues/drivers, and future technology requirements.
• Initiate and prioritize projects and features with engineering and design team, track product development and launch product
on time.
• Ensure new product launch through Marketing Communications team.
• Driving communication in the market through innovative communication to the operator.
• Initiating pre-sales activities, consulting services, developing projects’ scopes (SOW, scope of work), preparing proposals and
performing competitive analysis.
• Preparation and review of Solution documents & Method of procedures in order to assist the support teams.
• Deliver Proof of concepts (POC), Product Presentations and demonstrations.
• Conduct Market Analysis on upcoming trends and requirements.
• Create prototype model for solution based on understanding of customer requirements.
• Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product.
• Study the offerings of key competitors in different markets and collaborate with product development to develop the product
offerings for identified opportunities.
• Working closely with customers on the technical requirements to provide technical solutions, Identified requirements, including
technical details sufficient for product definition
• Ensure transfer and sustenance of products knowledge among the Enterprise and Customer support teams including account
managers, client service managers, deployment and support teams before launch and thereafter during the product lifecycle
One97 Communications Ltd., Kolkata May’13 to Sep’15 (2 Years and 4 Month)
Associate – Product Development
Key Clients Handled: Reliance, Vodafone
Accomplishments:
• Carried out:

2. o Product Management of IN & VAS nodes i.e. Prepaid or postpaid Charging, IVR, SMS, WAP, CRBT, PRBT, IBD & OBD
(campaign management).
• Functioned as:
o Product Lead and as a subject matter expert for the team
o Technical Resource for Product Configuration management in the Network
• Configured the technical products as per the client’s and technical requirement
• Extensive analytics for designing intelligent IVR & ARPU management
• Handled Pre-tone promotions/Commercial campaigns for Vodafone east India circle
• Created new UNR Packs using Pack Management Tool
• Played a stellar role in planning and coordination with the support operations for PAN India Upgrades and Updates (Product
Configuration, Intermediate Correction Packages, Emergency Packages)
• Develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track
adoption for same.
• Worked with the sales team to provide pre/post-sales support, to design, propose, and close new deals/opportunities with
customers.
• Scheduled the various activities with key focus on SLA , KPI’s and critical points.
• Provided product updates and technical advice to clients, Explained technical capabilities and business benefits of solutions to
the customer from engineering level to senior executives.
• Initiated pre-sales activities, consulting services, developed projects’ scopes (SOW, scope of work), prepared proposals and
performed competitive analysis..
• Worked closely with marketing team, creative agencies & QA team to design & implement product campaigns
• Essayed a key role in identifying, developing and implementing improvements to the existing procedures and functions to
ensure efficient quality service to our team members.
Vision Technology Service Aug’12 to May’13 (Approx. 1 year)
.Net Developer
Tools Used: .Net, MySql, Sqlserver2008
Accomplishments:
• Carried out some Major Projects
www.sareeboutique.com: In this site we tried to display items according to different criteria like shop by occasion, shop by type
etc. with theme changing option.
• www.adobeplanners.in: An online property display portal
• www.shreelaxmigroup.in : This site shows pipe fittings products. This is sample site used to display products over the web.
• Made Sites front end (asp.net) Backend (SQL server 2008) as per the requirement.
• Designed HTML pages
ACCOMPLISHMENTS
• 121,123 SIVR Portal Developments for Vodafone and 151 SIVR for Reliance
• Implement middleware for VAS product charging (Customer 2nd consent integration as per TRAI guidelines)
• Developed 121 Standardization portals for Vodafone all east circles
• Developed many DNIS/Short code for Vodafone & Reliance IVR and USSD Portal
• Developed and managed UNR and VAS related SIVR Products
• Developed a utility to flash SMS and IVR calls for Non-active customers
• Development of Chhota Credit in Vodafone
• Handled Pre-Call for Vodafone

3. ACADEMIC DETAILS
2012 Bachelor of Science in Information Technology from NIIT, Kuvempu University, Patna, Bihar, India
ACHIEVMENTS
• Accredited as Best Performer of the Month and won several laurels and appreciation for the consistent hard work shown in
achieving stated targets consistently in year 2014,2015
• Accredited as Golden Batch holder of the alma mater in 2012
• Holds the distinction of being:
o Recipient of Achiever’s Award for the two consecutive years during graduation in 2012
o Post holder in the discipline committee of the college for three years in 2012
• Successfully won various prizes in Debate, Literary and Quiz competitions at inter college level in 2011
PERSONAL DETAILS
Date of Birth : 27th
Mar, 1991
Contact Address : 29/917 DDA Flats, Madangir, New Delhi 110062
Marital Status : Single
Languages Known: English, Hindi
Passport : Yes
PAN Card No. :