The impact of organizational change reaches far beyond that of the project team and the intended area slated for change. Communication is crucial. In particular, be prepared to shine by implementing 3 channels of communications affording your plans the boost toward successful implementation.

1. Susanne Petersson
SaaS Implementations Manager
Implementation
success rides on
Communications

2. 2Susanne Petersson
Transition – the Point where the
Rubber meets the Road

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When
Your
new Design
takes Effect

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And all Tools
are put to the
test to secure
Delivery

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OK, Susanne –
skip the
metaphors …
What actually
happens ?

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Plans are tested against
Constraints

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Activities & Decisions
are
Magnified then Bent
under Pressure

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How do these
areas respond
?
Seems really
stressful !

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Perceptions + Expectations
are altered into
Realities
++++
Outcomes

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Everyone
pounces
onto the
Opportunity!

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Blaming
Factions
It’s Critical to Prevent
Retreat
Overload

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A Great
Project will go
up in smoke
without proper
Communication

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Success of an
Average Project
increases with
Communication

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So, how do we
secure
success?
Expectations
must be
realized!

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Focus on 3 Areas of
Communication

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Use Your Organization’s
Language of
Identity
Vision
Values

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As Linguist
Introduce project expectations
Link results to relevant
everyday activities
Draw varied teams into the
initiative

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Promote
Awareness
Normal
Channels
thru

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Regular and frequent
messages
Positive content
Mix formal with informal
channels
As Promoter

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Coach Groups and
Individuals

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As Coach
Reach out to understand and
address concerns
Balance current with future
activities
Be available

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1. Language
2. Awareness
3. Coaching

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Focus on the 3
areas ..
Expectations
are realized!
Count
me
in!

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benefits
the Individual
&
Organization
Communications

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Communications
Enhances
team skills and
productivity

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Communications
Increases
employee
engagement

31. Revitalizes
organizational
culture
Susanne Petersson 31
Communications

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Perceptions + Expectations
Realities
++++
Outcomes
align with

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Reflect upon the
benefits of
Communications
during Your next
Transition

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My name is Susanne Petersson
I add the finishing touch to successful
implementations via training and
presentations that promote logical steps,
software usage, and contact
professionalism of client-facing teams.
SPetersson.usa@gmail.com
Susanne-Petersson-USA

35. Susanne Petersson
SaaS Implementations Manager
Implementation
success rides on
Communications Thank you!