1. Steven Goff
1711 South Extension Road Apt #1108, Mesa, Arizona 85210
Phone: Fax: (480) 304-3391 E-Mail: Steven.M.Goff@gmail.com
Objective
To gain employment with your company as an Internet Sales & Service Consultant.
Experience
Amerco/U-Haul Reservation Specialist May 2014-May 2015
Worked as a call center representative focused on making reservations, handling customer disputes, using
cross-selling skills in order to fulfill weekly sales goals along with time-sensitive sales schematics. Position
required strong communication and time-management skills in a fast-paced, professional setting. Strong
computer skills were also required in order to telecommute with virtual office.
Kelly Services January 2012-December 2012
Temporary to hire position with the local recycling center. Work required some heavy lifting and recycling
center operational skills. Supervised the Recycling Center’s conveyor belt and helped sort recyclables.
Maintained recycling center ‘s receiving floor, and position required some customer service oriented skills.
Was offered the full-time position.
United States Army Calvary Scout June 2002-April 2004
This job required extensive military technical skills to operate Bradley Fighting Vehicle. Strong map reading
and situational awareness skills were required in order to maintain safety of team members. Position
required heavy problem solving skills along with the ability to adapt to change quickly.
Education
Arizona State University, Tempe, AZ March 2013-Present
Majoring in Earth and Environmental Studies, with a minor in Sustainability for BA degree.
Elmira College, Elmira, NY August 2009-Jun 2011
Majored in Earth and Environmental Studies. Studies helped with basic college requirements necessary to
transfer to another University.
Skills
Demonstrates clear sense of urgency in retail and telecommunication environments. Posses exceptional
ability to build productive relationships, resolve complex issues and win customer loyalty. Persuasively
demonstrates outstanding problem solving and active listening skills. Can effectively handle and diffuse
difficult customer situations with tact and ease. Award winning selling and marketing skills with proven
track record for success.