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Petrie, Stephanie
1. Stephanie Petrie
5325 SE Knapp Street
Portland, OR 97206
Phone: 971-212-4572
E-mail: Goofyquilter@msn.com
Education
Portland Community College, Portland, OR
Associates of Applied Science Accounting
Associates of Applied Science Management
1 year certificate Accounting
9/2012 – 6/2015
Experience
Bridgewell Resources LLC, Tualatin, OR 03/2016-present
ProjectCoordinator
Create and trackdispatches, open and closed orders, change orders
and purchase orders
Prepare billing packets (including lien waivers) and distribute
Manage expense reports for several traders
Correspond with customers on billing, shipping and job projections
Maintain legible files electronically and paper
Follow market trends and look fornew starts
Run daily reports to track job progress and planning
Schedule ship meetings and keep notes
Part of planning team creating new procedures and SOP’s for more
efficientworkplace
Create submittals and upload to submittal exchange
Consumer Cellular, Tualatin, OR 05/2012 – 02/2016
BillingAdministrator/CustomerRelations
Enter and apply payments to customer accounts
Review and apply credits when necessary
Process returned checksand credit card chargebacks, and working withcredit card
issuers and customer to resolve chargebacks and associated fees
Regular audits of return files tomake sure they are properly tracked and corrected
Handle written correspondence and consumer complaints
Create instructional documents (SOP’s) for new officeproducts, tools and procedures
Creating (as part of a team) fraud prevention tools, early detection and steps to avoid
loss
Sort mail, answer door, data entry
US Bank Association, Corporate Office,Gresham, OR 02/2011 – 04/2012
CustomerRelations/CustomerService
Assisting customers with banking questions and recommending new products
2. Demonstrated consistency in meeting or exceeding sales goals
Succeeded in achieving above average customer rating surveysall months employed
Producing loan referrals and encouraging customers how to strengthen their bank
portfolio
Wells Fargo Financial, Vancouver,WA 12/2008 – 10/2010
AccountManager/CollectionsSpecialist
Providedsolutions for customers to bring accountcurrent and maintain positive
standing
Using multiple screens and programs simultaneously while making outbound phone
calls
LBL Windows, Troutdale, OR 12/2006 – 10/2008
InsideSales/TerritoryManager
Oversaw sales and transfer of window and door orders to western US as well as Hawaii,
Tonga and Guam
Created window and door estimates based on blueprints and material lists
Sourced new business contactsand connected with outside sales team
Presented product to homeowners and referred to installers and retailer for purchase
Coordinating with accounting to ensure billing and tax codes correct and credits issued
Participated in daily production meetings to encourage communicationbetween
departments and come up with daily priorities
Parr Lumber, Portland,OR 10/1998 – 05/2002
CustomerRelations/Receiving
Inside window sales and special order purchasing
Inventory control and receiving
Face-to-facecustomer service and phone orders
Data entry and backup to outside sales
Helping homeowners create material lists based on projects
Kingsley Lumber/Milwaukie Lumber, Portland, OR 12/1994 – 06/1998
OverseasManager/Estimator
Material estimates off blueprints
Organizing container loads to Hawaii, Tonga, Guam, Japan
Purchasing special order timbers, roofing, plumbing, tile, electrical, etc.,store supplies
Receiving stock into domestic warehouse and export warehouse
Counter sales and willcall counter operations for domestic trade
Cold call sales in the winter
Extensive product and customer relations training
Software
MicrosoftOffice(Excel,Word,Outlook,Access, PowerPoint,& Publisher), QuickBooks,
AS400, POSSystems, Lead Management, and various banking platforms.