1. MEMBER A
(T1a)
MEMBER B
(T1b)
TEAM 2
MEMBER A
(T2a)
MEMBER B
(T2b)
Team Compositions
Team Stacking ProposalIn-HousePeriodOn-SitePeriod
Supporting On-Site Team
Member, Configuring
Hardware, Prepping for
Next Trip
Installing New
Customers/Server
Upgrades
Supporting On-Site Team
Member, Configuring
Hardware, Prepping for
Next Trip
Supporting On-Site Team
Member, Configuring
Hardware, Prepping for
Next Trip
Installing New
Customers/Server
Upgrades
Supporting On-Site Team
Member, Configuring
Hardware, Prepping for
Next Trip
TEAM 1
RESPONSIBILITIES
3. Current Process Proposed (2015) Process
Install Forecast
Group projects
when a Customer
can be slotted
Customer Signs
Hardware &
Technical
Discussion
External Live
Dates Proposals
Internal Live Date
Proposals
Customer
Confirms Dates
Hardware &
Equipment
Recieved By
Customer
Hardware &
Technical
Discussion
Proposal Refresh
Business System
Installation
Hardware &
Equipment
Ordered
Karmak
Configuration-Required
Hardware Shipped
Install Forecast
Group projects
when a Customer
can be slotted
Customer Signs
Hardware &
Technical
Discussion
Customer Kick-Off
Call
eTraining
Orientation
Business System
Installation
Business System
Setup
Pre-Live Training
Conversion and
Data Acceptance
Bring-Live Training
Final Install
Remove Test
Enviroment
External Live
Dates Proposals
Internal Live Date
Proposals
Customer
Confirms Dates
Customer Kick-Off
Call
eTraining
Orientation
Business System
Setup
Pre-Live Training
Final Data Pull
Conversion and
Data Acceptance
Bring-Live Training
Remove Test
Enviroment
Hardware &
Equipment
Recieved By
Customer
Hardware &
Technical
Discussion
Proposal Refresh
Hardware &
Equipment
Ordered
Karmak
Configuration-Required
Hardware Shipped
Initial Data PullInitial Data Pull
Final Data Pull
NOTE
Average
Duration (in
Days) between
Customer
signing on for
Fusion /
Velocity / PM
and Karmak
confirming
Implementation
Dates1
=
141.9
Project
Management
Project
Coordinator
Manager of
Training
Installations
Team Lead
Manager of
Installations &
System
Support
Director of
Product
Management
Manager of
Business
Process Team
Pre-Sales
Business
Analyst
Primary Process Stakeholder(s) Secondary Process Stakeholder(s)
Network
Design Analyst
Network
Design Analyst
Installations
Team Lead
Installation
Specialist
Installation
Specialist
Installation
Specialist
Project
Coordinator
Installations
Team Lead
Manager of
Data
Management
& Processing
Training Leads
Project
Management
Project
Management
Purchasing
Administrator
Network
Design Analyst
Project
Manager
Project
Coordinator
Project
Manager
Project
Coordinator
Project
Manager
Training
Specialists
Installation
Specialist
Training
Specialists
Installation
Specialist
Installation
Specialist
Training
Specialists
Business Strategy,
Intent and Process
Discussions
Business Strategy,
Intent and Process
Discussions
Training
Specialists
Installation
Specialist
Training
Specialists
Installation
Specialist
Training
Specialists
Conversion
Specialist
Conversion
Specialist
Training
Specialists
Training
Specialists
Installation
Specialist
Training
Specialists
Process Comparison
Team Stacking Proposal
Installation
Specialist
1 Data from Customer Status Sheet which is maintained by PMO. Avearge composed of 22 Fusion/Velocity/PM Customers who were signed/brought Live
between period of 3/5/2012 - 7/20/14.
//////////// //////////// ////////////
//////////// //////////// ////////////
////////////
//////////// ////////////
////////////////////////
////////////
////////////
////////////
////////////
////////////
////////////////////////////////////
////////////////////////
////////////
////////////
////////////
////////////
////////////
////////////
////////////
////////////
////////////////////////////////////
////////////
