Consumer protection act ..........at presented by shubhi Singh rajput...... in INDIRA GANDHI COLLEGE OF NURSING, ..... AMETHI ........, UP ........, consumer protection act is the one types of Right of consumers and in which if any one who do unright of the consumer than the person are stand for that according to given law . And consumers protection act passed in parliament in the 1986 and in which the some right are given like right of ensure security, right to be intimated, right to be selected , right to get listening, right to get relief, rightfor the person who trades for goods .in which some forum ..................like state commission ................................................. National commission .................................... District commission.........................................

2. Indira gandhi college of nursing
Presented by
Shubhi Singh Rajput
B Sc (N) IV year

3. Content
• Introduction ,Meaning
• Act and amendments
• Extent
• CPA – features , CPA -2019
• AIMS and objective
• Rights of consumer
• Consumer protection councils
• Summary , conclusion , bibliography

4. Introduction
Consumer is :- A person who buys any
good for a consideration.
a) Which has been paid or promised to be
paid .
b) Partly paid and partly promised to be
paid
c) Under any system of deferred payment
like ( car finance )

5. Cont..
 a consumer also includes any user of such
good other than person who buys goods for
consideration paid or promised to pay or
under any other system of deferred payment
when such use is made with the approval of
such person but does not includes a person
who obtain such goods for resale or for any
commercial purposes.

6. Consumer of service
• It means any person who hires or avails of any
service for a consideration .
a) Which has been paid or promised to be paid
b) Partly paid and partly promised to be paid
c) Under any system of deferred payment

7. Meaning of consumer
It means protecting the consumer from unfair
and restrictive trade practice adopted by the
seller of good and services .

8. Act and its amendments
The consumer protection act was passed on 5
December 1986 .
 the act has been amended number of times
first it was amended in 1991, thereafter in
1993,it was again overhauled in 2002. later
on all act is changed and made COPRA.
(consumer protection act 2019).
The consumer protection act 2019, was got
the approval of president on 9 august 2019.

9. Extent of consumer protection act ,
1986
• The act extent to whole of India expect the
state of Jammu and Kashmir. This act will
apply to all good and services, unless ,
otherwise expressly provided by the central
government .

10. Cpa(copra) 2019
- features
CPA – 1986 is replace by CPA – 2019 .
CPA bill 2019 July was passed in lok sabha on
30 July 2019 and in rajya sabha on 6 august
2019.
The consumer protection act 2019 was got
the approval of president on 9 august 2019
This act is implemented from 20 July 2020
CPA -2019 Is applicable to whole of India
including Jammu and Kashmir .

11. Consumer protection act (2019)
1. It cover E.commerce transaction and tele
shopping .
2. Consumer complaint can be filed at a place
where complaint resides or works.
3. E – filling complain is included e – mail
4. District forum – value of good or service (up
to 1 crore ) State commission (from 1 to 10
crore ) and national commission ( above 10
crore).

12. Cont..
5. Central consumer protection authority has
been established . This authority can
investigate the matter recall the product can
investigate the matters recall the product or
withdrawal of service and files cases at
different formus.
6. Consumer can get compensation for any harm
after the use of any product or service from
the seller.

13. Aims and objective of act
• The act aims to provide better protection of
interest of the consumers.
• The act aims to promote the protect the right
of consumer
• To make provision for establishment of
consumer councils and other authorities for
the settlement of consumer disputes.
• To set up quasi judicial machinery for speedy
and correct redressal of consumer disputes

16. Right of consumer
• Right of safety
• Right of information
• Right to choose
• Right to be heard
• Right to seek redressal
• Right to consumer education

17. Consumer protection councils
• Consumer protection councils are advisory
bodies . It has been establishment at three
level.
a) the central consumer protection council
b) The state consumer protection council
c) The district consumer protection council

18. 1. establishment of cpc
• The central government shall by notification
establish a council to be know as central
consumer protection councils referred to as
central council
a) Member / constitution :-
 The minister in charge of consumer affairs in
central government who shall be its
chairman

19. Cont..
Such member of other official or non official
member representing such interest as may be
prescribed
Acc. to rule 3 of the consumer protection
rules 1987 the central council shall consist of
150 member.
Term for meeting:- the term of council shall
be 3 year .

20. cont..
• Procedure for meeting :- 1 meeting
compulsory every year .
• Objectives of central council :- right of safety
• Right of information
• Right of choose
• Right to heard
• Right to seek redressal

21. 2) The state cpc
• Establishment :-the state government shall by
notification establishment a council to be
knows as state consumer protection council
referred to as state council.
• Member:-The minister in charge of consumer
affairs in state government who shall be its
chairman
• Meeting :- yearly 2 meeting per year at state
level

22. The district cpc
• The provision for establishment of district PC
was made by consumer protection act- 2002
• The state government shall by notification
establish for every district council
• Member:- at district level the district collector
is chairman
• Meeting :- yearly 2 meeting per year at distrct
level

23. bibliography
• Clement ,I the text book of management of
nursing service and education, 3 edition for B.sc
nursing student , pp- 653
• DEBR,T. Anbu etc. Management of nursing service
and education.III ed. 7th reprint; 2020: Bangalore:
EMMESS medical publishers. Page no. 329
• https// : en:wikipedia.org/wiki/consumer
protection act 1986-19