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STATE OF INNOVATION IN GCC: 
ROLE OF ICT IN PROVIDING QUALITY HEALTH 
CARE – BAHRAIN EXPERIENCE
External Document
December 2015
By:
Mr. Shafee AlNattei
ISeha Program Manager
About Kingdom of Bahrain
 The word Bahrain means ‘two seas’ in 
Arabic
 Collection of 33 Islands
 Land area: 771 sq km
Population (2014): 1.3 million ; Birth 
rate: 15.9/1000 pop.;
 Infant mortality rate: 7.6/1000 new 
born (2013);
 Life expectancy: 76.5; Density per sq 
km: 1,705; Literacy : 93.5 % of the total 
Population.
 Capital and largest city : Manama
External Document
About Bahrain
 Bahrain has long been a trading centre linking east and west ‐ benefitting from its position at the centre of the Gulf’s trade routes 
and rich pearl diving industry
 First Gulf state to discover oil (1932) ‐ the past 40 years has led the regional transition to a modern economy
Moved away from dependence on oil, we have become the region’s most diversified economy.
The region’s leading financial centre since the 1980s with over 400 financial institutions
In 2002, Bahrain became a constitutional monarchy, and a democratically elected parliament of 40 MPs was established. This 
marked the beginning of a period of on‐going reform. The country also has an established legal framework and respected regulatory 
system.
. 
External Document
Health Care Statistics
 MoH Expenditure (million B.D) – 274.4 ; MoH Expenditure as a % of GDP – 2.2
Doctor per 10,000 population – 25.3; 
Dentist per 10,000 population ‐ 4.2; 
Nurses & Midwives per 10,000 population – 50.1; 
Pharmacists & Technicians per 10,000 population ‐ 5.8; 
Beds per 10,000 population – 19.5; 
Primary Health Care Units & Centers per 10,000 population ‐ 0.2; 
Nurse per doctor – 2.0
Source: Ministry of Health , Kingdom of Bahrain
External Document
Bahrain’s Health Agenda – Informed Healthcare
“Organization and management
of health services so that people
get the care they need, when they
need it, in ways that are user‐
friendly, achieve the desired
results and provide value for
money.
External Document
Health Care Innovation
How patient is seen How patient is heard How patient’s needs are met
Treatment Diagnosis Prevention  Education  Research
Quality Cost Safety Efficiency Outcomes
Healthcare innovation in Bahrain focuses on three areas namely:
Government of Bahrain relies on Information & Communication Technology in catering to 
the needs of patients, healthcare providers and healthcare organizations in all stages viz., 
Resulting in supporting healthcare organizations effectively managing 
External Document
Stakeholders of ICT in Kingdom’s Health Care
Providers & Suppliers 
(Hospitals, Clinics, HealthCare Centers, 
Research Centers & Medical Schools)
People
(All Individuals of Bahrain)
Regulators 
(Ministry of Health, Ministry of 
Finance, Civil Service Bureau, 
Informatics & eGovernment Authority, 
World Health Organization)
Payers
(National Health Insurers & Private 
Health Insurers)
Information & 
Communication 
Technology
To provide the right 
information to the right 
people at the right time that 
will facilitate improvements to 
MoH Staff and Services to 
produce the best health 
results at reasonable cost. 
ICT Mission
ISEHAInformed HealthCare
External Document
About i‐Seha
 Seha = Health
 I‐Seha= Informed Health System
 Leadership of the Ministry of 
Health
 I‐SEHA provides MoH with an
intelligent and integrated clinical
and administrative system. It
assists in the daily operations and
clinical practices and provide real
time online analytical decision
support tools and eServices to
citizens.
Government initiative to enhance the efficiency, planning and monitoring in the health 
sector. Comprehensive program toward the deployment of a National Health 
Information System. 
Objective of i‐Seha is to enhance the quality of patient care and safety as a result of a 
better flow of information among professionals
External Document
About i‐Seha (Contd..)
 Unique health information system for 
primary care and specialized care. 
 Includes several applications/modules 
interrelated in a workflow: electronic 
health record, scheduling and 
appointment, pharma prescription and 
dispensation, invoice & billing, etc.
 Includes an strategic collaboration with British Medical Journal (BMJ). 
 Includes electronic prescription which is an innovative and paperless drug 
prescription and dispensing model
External Document
About i‐Seha (Contd..)
Sustainable Initiative
There are three factors that  can warrantee the sustainability of I‐Seha
– The commitment of the MoH and main stakeholders. As described before this initiative is part of I‐
SEHA which is one of the major projects carried out recently to modernize Bahrain’s health system.
– The benefits for professionals and end users. This project facilitates the work of healthcare givers 
and therefore, they are the most interested in sustain this system.
– The return on investment by enhancing productivity, saving money and improving people’s health.
External Document
About i‐Seha ‐ Highlights
100% 
Population covered
5.000 professionals
Physicians, nurses, clerks, technicians
2 General Hospitals
28 Health Care Centers
4 Peripheral Hospitals
External Document
Outsource Models Evaluated :
FM – Facility Management:
For hardware only, the vendor owns, installs and maintains the
equipment
For hardware only, the vendor owns, installs and maintains the
equipment
ECS – External Call Center Services:
Outsourced Helpdesk for office automation & applicationsOutsourced Helpdesk for office automation & applications
BOT – Build, Own & Transfer:
The client will operate a system owned by the vendor and transfer at
the end of contract.
The client will operate a system owned by the vendor and transfer at
the end of contract.
BOOT – Builds, Own, Operate & Transfer:
The complete operation is outsourced, only the management is kept
within the client. Transfer may occur at end of contract
The complete operation is outsourced, only the management is kept
within the client. Transfer may occur at end of contract

About i‐Seha – Execution Model
External Document
About i‐Seha – Scope 
APPLICATION SCOPE
TECHNICAL SCOPE
OPERATION & SERVICE SCOPE
HELP DESK, MAINTENANCE AND UPGRADE FOR 10 YEARS
USERS WORKPLACE – SERVERS – NETWORK
PATIENT MEDICAL DATA AND RESOURCES UTILIZATION
PROGRAM IMPLEMENTATION SCOPE
CUSTOMIZATION AND IMPLEMENTATION
External Document
About i‐Seha – Scope (Contd..) 
Secured comprehensive central repository
for Electronic Health Record from birth to
death
Care Continuity ‐ Integrated
Healthcare provider system
Informed Decision Makers through the availability of real time online analytical decision support tools that will assist in planning the 
necessary improvements for the quality of services provided, the effectiveness of the delivery of services, and the efficient utilization 
of resources
Empower Health professionals with
information and knowledge
Cost‐effective, efficient Services
delivery through better control
measures and resources planning
Flexibility to choose among public and
private providers
External Document
About i‐Seha ‐ Applications 
•Link CIO & Master Patient Index
•Corporate Map & Users/ Professional Management
•Scheduling & Appointment
•General Physicians, Triage, Treatment Nurse, Minor Surgery
•Specialized Clinics
•Requests, Referrals & Tests
•Pharmacy & E‐Drug Prescription
•Lab Information System
•Radiology Full Solution
•Invoice & Billing
Primary Health Care (i‐Seha Full Solution) 
External Document
About i‐Seha ‐ Applications  (Contd..)
Phase 1
• Link CIO & Master Patient Index
• Corporate Map & Users/ Professional Management
• Scheduling & Appointment
• Requests, referrals & tests
• Pharmacy & E‐Drug Prescription
• Lab Information System & BB
• ICU
• Outpatients Clinics (EHR)
• Invoice & Billing 
• PACS in SMC Radiology
• Radiology Full Solution
Phase 2
• Patient Management (Inpatient & Emergency)
• Electronic Health Record (Inpatient & Emergency)
• Pharmacy drug prescription(inpatient and A&E) 
• Pre‐Operative medicine (OTs and Anesthesia)
• ICD10/DRG/ABC
• Dietetics/Catering
• Archive Management (Physical File Tracking)
Secondary Health Care – SMC & Peripheral Hospitals 
External Document
About i‐Seha – Benefits
• Facilitate citizen access to health services
• Enhance the quality of care
• Reduction of costs
• Facilitate clinical safety supporting of 
professional access to information
• Optimize and standardize clinical processes.
I‐SEHA INFORMED HEALTHCARE
Ensure Informed Decision 
Making throughout the 
Ministry of Health 
1. Program Benefits
External Document
About i‐Seha – Benefits (Contd..)
2. Electronic Health Record Benefits
1. One unique electronic file, available everywhere needed. 
2. Quick access to patient ‘s record. There is no need to wait for the physical file 
3. Same system for primary and secondary care in all public healthcare system, which allows coordination between areas and 
professionals. 
4. Structured patient’s record. As all patient’s information is available, the need to fill out the same forms at each consultation is 
reduced. 
5. Avoid repetition of unnecessary tests. All info is registered. 
6. Legible, complete documentation that facilitates an accurate coding. 
7. No more handwriting mistakes. Since all information is input electronically, errors associated with illegible handwriting are 
eliminated. 
External Document
About i‐Seha – Benefits (Contd..)
2. Electronic Health Record Benefits (Contd..)
8. Patient’s evolution is tracked. Patient’ status can be easily reviewed and updated, facilitating the management of chronic 
conditions. 
9. Patient’s vaccination history can be reviewed at a glance. This allows a reduction of vaccination errors. 
10. Due to clinical alerts, reminders, and medical information available anytime needed, the prescription errors are reduced. 
11. The system forces to fill out essential data for the patient and for future record. 
12. The system improves the healthcare management due to the availability of an important amount of data to by analyzed, 
easily, for several purposes; 
13. The constant availability of patient’s file allows real‐time quality reporting. 
14. Support in the decision‐making process. Best practice BMJ 
External Document
About i‐Seha – Impact & Way Forward
The combination between business intelligence and the accounting system would have a huge impact in 
the strategic decision‐making process.
• I‐SEHA will allow to integrate –both data and billing – public and 
private health sector.
• I‐SEHA is the tool to set up a reimbursement system for 
insurance companies. 
• I‐SEHA will bring information on the opportunity‐ cost
calculation: the statistical data analysis will support strategic
decision‐making process in the financial area.
Set up the ground for a future Health insurance system
External Document
“Advancing Bahrain to New Heights”
Thank You
External Document

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1-State-of-Innovation-in-GCC-Role-of-ICT-in-Providing-Quality-Health-Care-–-Bahrain-Experience