1. BARRASS, Wendy
From:
Sent:
To:
Subject:
WRIGHT, Karen E
16 September 200412:57
BARRASS, Wendy
FW:Marvellous CSR
---Original Message---
From: MCKENZIE, Ruth
Sent: 16 September 2004 L2:50
To: WRIGHI Karen E
SubjecH FW: Marvellous CSR
Hi Karen
I tried to send this to Rachel but a mail came back to say that she was out of the office. Could you please if possible
pass this to Scott Harding's temporary team leader if he has one or try to get this mail to him. lt was just a thank you
for great customer service.
*!-h=nl.c EJ! r+L v
---Original Message---
From: MCKENZIE, Ruth
Sent: 16 September 2004 LL;34
Tor PAYNE, Rachel
Subject Marvellous CSR
Hi Rachael
One of my CSRs called through yesterday to Scott Harding about a port in query. lt was a difficult call and Kath Waters
who was the CSR that came through had been through previously and had got no where for the customer. However
when she called Scott he was a great help and went through everything. Kath was over the moon with the service that
she got she just wanted to let him know.
One of the mobile numbers was 07815743693 just to help jog his memory.
Once again thanks a lot for your help.
Kath x