Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Realtime ROI
1. Partner at Webcom ApS - fine web since 1996
Founder of Mentory
Co-author of the Danish Twitter book
“Twitter - mass communication with140 characters”
Affiliated at The Danish Institute for Futures Studies
Startups produced by Webcom Labs:
Mentory.com - global mentorship community
Eksperten.dk - largest IT community in Scandinavia
Nodeville.com - visualizing semantic data relations
Natasha Friis Saxberg
Thursday, October 22, 2009
15. HOW TO INTEGRATE
PROCESS: CUSTOMER SUPPORT
CASE SYSTEM
PHONE
EMAIL & CHAT
INTERNET FORM
TWITTER (AND OTHER SOCIAL SERVICES)
Thursday, October 22, 2009
16. HOW TO MEASURE
CASE - INNOVATION FROM CUSTOMER SUPPORT
BEFORE
IDEAS PER
MONTH
START
GOALS
ACTION
MEDIA
EXP. IDEAS
MEASURE
PER MONTH:
ACTION =
RESULT?
EVALUATE
RESULT
ACTION
CUSTOMER SUPPORT - INNOVATION
STRATEGIC
GOALS
MEASURE
CHANGE IN
ACTION =
MORE IDEAS?
Thursday, October 22, 2009