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Experience span of 11 years with the BPO Industry. I have worked with Training & development, Operations & talent acquisition. Expertise in different LOBs – eCommerce, Retail, semi- technical, Travel. Domain expertise - People, Process and Client management Core Competencies: Training and Development People Management Operations Management Job Expertise: Hiring – Interviewing front line agents for sales, technical & customer service Communication training (V&A) – Preprocess Training for NHT Product Training – Training on retail & eCommerce Soft skill Training – For NHT & Tenured production agents