Over the past decade, a combination of new providers, technology, and capabilities have made global payroll administration a possibility – at least conceptually. The key stumbling block in this debate is the perceived need, on the one hand, for tailored services that are compliant with local regulations, and on the other hand standardization for cost reasons. So, where does that leave payroll?

1. Why is Payroll not “Global” Yet?
© Chazey Partners 2014
1 | Chazey’s Toolkit – Why is Payroll not “Global” Yet? - October 2014

2. This is actually a question that has been asked for pretty much the last twenty years. However, over
the past 10 years, a combination of new providers entering the market, emerging technology, and
increasingly broad-reaching capabilities have made global payroll administration a possibility – at least
conceptually. Although, quite frankly, today the ability to offer global payroll administration from one
location and/or provider is still not widespread. This really is a big gap and an untapped opportunity for
both internal global Shared Services and third party Business Process Outsourcing providers.
In a survey1 last year, Ernst and Young examined the “myth or reality” of global payroll solutions.
Unsurprisingly, but perhaps tellingly, payroll providers believed solutions exist, while most
organizations were not so sure.
The key stumbling block in this debate is the perceived need, on the one hand, for localized services
that are compliant with local regulations and offer flexibility, and on the other, the shift towards
standardization driven by cost effective thinking. In fact, while budget pressures are driving more
organizations to consider standardized solutions, local business demands for tailored refinements are
pulling in the opposite direction.
So, where does that leave payroll?
Historic practices and an unwillingness to tackle the fairly complex arrangements already in place seem
to be dictating much of the status quo in payroll. Indeed, more than half of the respondents to Ernst &
Young’s survey confirmed “historic practice” as the main reason for their existing model, irrespective
of its effectiveness. More specifically, two-thirds of those asked managed payroll through either local
or regional personnel. Only 16% of companies said they were at the stage where payroll was being
organized by a single international enterprise. Reasons for this reticence in moving towards global
services may include concerns about maintaining a local culture and meeting all local compliance
requirements, resistance on the part of local businesses to cede control, and a lack of faith in the ability
of technological solutions to manage the process end to end. Another factor is the well-known business
axiom of “Don’t mess with people’s money”. A payroll issue could immediately impact every employee
and businesses are reluctant to take this risk. Additionally, with the majority of organizations not
having a single global payroll process owner, the challenge in pushing through a singular solution is
made even more difficult.
2 | Chazey’s Toolkit – Why is Payroll not “Global” Yet? - October 2014

3. The challenge of going global
Whether true or false –and the jury is still out – the key stumbling block to a more global approach to
payroll is the perceived inability of one solution to meet all local legal, regulatory and tax requirements.
While payroll provider firms are emphasizing their ability to do just that, the majority of practitioners
remain unconvinced. Other hurdles include the total cost of the overall solution, especially given
current budget restraints; uncertainty with regards to vendors’ quality of service; lack of a business case
demonstrating ROI; and insufficient talent. The critical last element is resistance from local country
management/business units.
Another factor influencing the choice of a globalized solution is the maturity of a given country. The
more mature a market, the more likely that standardized payroll processes may be an acceptable fit.
In newly emerging economies, on the other hand, it is more likely that the relatively small scale of a
start up, along with local regulations and idiosyncrasies, will drive companies towards a more tailored
solution.
A global payroll process can mitigate compliance risks, and provide an overview of staff across countries
and their respective costs to the business. Integration of payroll operations with other strategic
initiatives can lead to new business opportunities and give management a view of the consolidated
global workforce. With global processes, leaders are able to make decisions based on accurate data.
At the end of the day, the ability to get C-suite sponsorship will also be a decisive factor. With so many
projects vying for investment dollars, getting senior management to prioritize payroll will always be a
challenge. A strong business case and ROI calculation, along with the clear benefits of making smarter
decisions based on global payroll data, are keys to winning this sponsorship.
3 | Chazey’s Toolkit – Why is Payroll not “Global” Yet? - October 2014

4. Opportunities
Opportunities for implementing a more standardized approach exist, however. Nearly 70% of respondents
to Ernst & Young’s survey cite standardization levels of 60% or more within their payroll process, which
would indicate the potential for a single global solution.
In addition, developments in technology solutions leveraging SaaS offer lower cost access and ongoing
IT support, while ERP solutions offer more advanced and up to date global payroll functionality as well as
reporting and analytics, automation, and standardization.
There are also a number of options for service delivery models that provide varying levels of control, access
to talent and expertise, and technology to meet business requirements. These include reliance on inhouse
delivery, outsourced delivery, or a hybrid model. Outsourcing, especially given SaaS solutions, potentially
offers a cost effective approach to leveraging technology that was not always available in the past.
With today’s focus on data analytics, payroll, too, offers the potential to drive more business intelligence
beyond the pure value of transactional efficiencies. This intelligence leverages global labor analytics, tax data,
and workforce cost to help drive better decisions for the business. This is especially relevant where businesses
are breaking into new markets, and where outsourcing providers are able to offer more cost-effective payroll
services.
Improved quality is perhaps the single biggest opportunity for payroll and may present a convincing
argument for transformation: In the survey referenced above, 85% of respondents described their current
payroll policies and processes as “needing improvement.” Failures, where they exist, are most frequently
associated with incorrect tax withholding (24%), followed by under- or overpayments. The costs in time,
labor, and administrative effort to rectify these errors are significant, and form a strong argument in support
of process improvement – whether through standardization, outsourcing, or a combination of both.
Best practices
Companies seeking to improve their payroll operations by leveraging best practices are being driven by:
• The need to be able to accurately predict and lower costs
Whether as a result of investing in technology, rolling out global payroll processes, or through outsourcing
partnerships, companies can gain a much better handle over where they are spending money and eliminate
the complexities caused by multiple platforms.
• The need to focus on their business
A single global solution has the advantage of enabling businesses to focus on their growth, and eliminate
the need for in-country specialists
• The need to make decisions based on accurate, real time multi-country payroll data
Access to global payroll processing data across the entire organization enables smarter decision-making.
The cost of people is more often than not the largest single operating expense for any business, so getting
better visibility, understanding and control of payroll across the entire business is becoming even more
important.
4 | Chazey’s Toolkit – Why is Payroll not “Global” Yet? - October 2014

5. What are the outcomes of more effective payroll processing?
Positive outcomes are found across a number of areas:
Business Partnering: Improved ability to take a collaborative and consultative approach with business
partners, adding value to the business through strategic insights. Supporting corporate and commercial
initiatives.
Continuous Improvement: Innovation and improvement of key capabilities and identification of internal /
cross-functional process improvement opportunities.
Operational Excellence: Timely and accurate processing of Payroll.
People: Stretch projects for high performers with focus on development and retention and to optimise
function and scale.
Compliance: Sufficient level of investment can be maintained to meet increasingly complex compliance
requirements associated with growth of business and comply with tax authorities and labor law requirements
at each level/location. Indeed, in our experience, it is often the case that compliance with local legal, statutory,
tax and reporting requirements is actually worse when left to the specific location. This is due to factors such
as not staying up to date with changes in rules and regulations, not having the right skillsets managing the
process locally, and not having the best technology to support the payroll function in-country.
Resources:
1. Global Payroll: Myth or Reality? Ernst & Young, 2013
5 | Chazey’s Toolkit – Why is Payroll not “Global” Yet? - October 2014

6. For more articles on Chazey’s Toolkit, please visit
www.ChazeyPartners.com/Resources
or subscribe to our newsletters at
www.ChazeyPartners.com/Subscribe
Chazey Partners is a practitioners-led global management advisory business. We bring together a unique
wealth of experience, empowering our clients to strive for world-class excellence through Business Trans-formation,
Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate
Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world’s
most highly commended and ground breaking Shared Services Organizations, and for implementing many
highly successful multi-sourced delivery solutions. Over the last 20 years, we have delivered numerous pro-grams
globally, in the US, Canada, UK, Continental Europe, Ireland, India, Eastern Europe, South America,
Singapore, Australia, China, Middle-East and Africa.
Our experience covers both Private and Public Sectors, providing expertise in a wide spectrum of business
functions, including Finance, HR, IT and Procurement.
Learn more about us at www.ChazeyPartners.com.
Follow us on LinkedIn, Twitter, Facebook and Google+
Phil Searle
CEO & Founder
Chazey Partners
philsearle@chazeypartners.com
Esteban Carril
Managing Director, Latin America
Chazey Partners
estebancarril@chazeypartners.com
Anirvan Sen
Managing Director, Asia, Middle East and
Africa
Chazey Partners
anirvansen@chazeypartners.com
David O’Sullivan
Co-Founder & Partner
Chazey Partners
davidosullivan@chazeypartners.com
Janey Jux
Head of Public Sector Practice EMEA
Chazey Partners
janeyjux@chazeypartners.com
Robert Towle
Managing Director
North America (East)
Chazey Partners
roberttowle@chazeypartners.com
6 | Chazey’s Toolkit – Why is Payroll not “Global” Yet? - October 2014
Chas Moore
Managing Director North America (West)
Chazey Partners
chasmoore@chazeypartners.com
Emer O’Kelly
Regional Director, Europe
Chazey Partners
emerokelly@chazeypartners.com
Christina Exarchou
Head of HR Practice EMEA
Chazey Partners
christinaexarchou@chazeypartners.com