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PROJECT PRESENTATION
CMR CENTRE FOR BUSINESS STUDIES
AFFILIATED
TO
BANGALORE NORTH UNIVERSITY
NAME – V.SHARAVANI
REGN NO- MB202369 DATE-21/05/22
PRESENTATION TOPIC: STUDY OF HOUSING FINANCE SECTOR AND
ITS TECHNOLOGY
CONTEXT
 Introduction
 Objectives
 Company profile
 Research Design and Methodology
 Data analysis and interpretation
 Major findings
 Recommendations
INTRODUCTION
 The emergence of a formal institutional system for housing finance has been
quite late in India, with the formation of National Housing Bank (NHB) in
1988.
 The housing sector was not only for individual loans, but also in terms of
buildable service land, building material, effective low-cost technology, and
other related know-hows.
 we require solutions that are simultaneously customized and scalable.
 Innovation outstripping changes in existing institutions in the household
finance context is concerns arising about data privacy violations, which
coexist with the undoubted benefits of household-specific financial product
customization based on households sharing personal data with finance
companies.
OBJECTIVES
 To analyse and forecast the market size of India home loan
market.
 To classify and forecast India home loan market based on type,
source, interest rate, tenure, area of property and regional
distribution.
 To identify drivers and challenges for India home loan market.
 To examine competitive developments such as expansions, new
product launches, mergers & acquisitions, etc., in India home loan
market.
 To identify and analyse the profile of leading players operating in
India home loan market.
COMPANY PROFILE
HOUSING DEVELOPMENT FINANCE CORPORATION-HDFC
 The Housing Development Finance Corporation Limited or HDFC was
among the first financial institutions in India incorporated in August 1994
in the name of HDFC Bank Limited, with its registered office in Mumbai,
India.
VISION
The bank is committed to maintaining the highest level of ethical standards,
professional integrity, corporate governance and regulatory compliance.
MISSION
 HDFC Bank’s mission is to be a world class Indian bank. We have a two-
fold objective
PRODUCT DETAILS
 The product and services offered by HDFC Bank are savings account,
current account, education loan, gold loan, home loan, business loan,
investment etc.
RESEARCH DESIGN AND METHODOLOGY
 SECONDARY DATA
 SOURCES OF DATA COLLECTION The following are some
ways of collecting secondary data – Books Records
Biographies Newspapers Published censuses or other
statistical data Data archives Internet articles.
 Sample size- 50
 Based on comparative study and questionnaires
DATA ANALYSIS AND INTERPRE
 Banks and Housing Finance companies were grouped in four categories for this
comparative testing project Banks and HFCs shortlisted (based on their
business and presence in South India) for the study are:
o Public sector banks Group A
o Private sector banks Group B
o Agriculture and rural development banks Group C
o Regional Rural Banks (RRB) Group D
o Commercial Bank Group E
o Housing Finance Companies (HFCs) Group D
SHARE OF BUSINESS OF THE ORGANIZATION
GROUP PERCENTAGE OF SHARE
GROUP A 35%
GROUP B 53%
GROUP C 33.30%
GROUP D 20%
GROUP E 42%
GROUP F 55%
ANALYSIS
The percentage of share is high in group F
which is Housing Financing company with
23%. The next highest is group B which is
private sector with 22%. The lowest is shared
by group D which is RRB with 8%. The
percentage of share is moderate in group E and
group C which is commercial banking and
NABARD with 14% and 18%.
GROUP A
15%
GROUP B
22%
GROUP C
14%
GROUP D
8%
GROUP E
18%
GROUP F
23%
PERCENTAGE OF SHARE
INTERPRETATION
This graph shows that the percentage of
share is more in HFCs because pre tax profit
on sale of investments of Rs 157.10 Crore
has been recognised in the quarter ended 31
December 2020 and the Corporation's equity
shareholding in HDFC Life stood at 49.99%.
RATE OF INTEREST STIPULATED BY THESE ORGANISATON
ANALYSIS
The group C that is NABARD provide high rate of interest compared to other
sectors. The lowest rate of interest is provided by group D that is RRD
SECTOR 7Daysto45Day 46Daysto179Days 180daysto210days 211daystolessthan1year 1year
GROUPA 2.9 3.9 4.4 4.4 5.5
GROUPB 2.5 3 3 3.5 3.5
GROUPC 4.5 4.5 5.5 8.1 8.1
GROUPD 2 3 3.5 4 4
GROUPE 3.2 3.5 4 4.5 5
GROUPF 2.5 2.5 3 4.4 4.4
GROUP A
17%
GROUP B
14%
GROUP C
26%
GROUP D
11%
GROUP E
18%
GROUP F
14%
RATE OF INTEREST STIPULATED
INTERPRETATION:
There is a high rate of interest in NABARD because they provide refinance support to building rural
infrastructure; from preparing district level credit plans to guiding and motivating the banking industry in
achieving these targets; from supervising Cooperative Banks and Regional Rural Banks (RRBs) to helping
them develop sound banking practices and onboarding them to the CBS platform; from designing new
development schemes to the implementation of GoI’s development schemes; from training handicraft
artisans to providing them a marketing platform for selling these articles
PREFERED BANKING SECTOR FOR HOUSING FINANCE
ANALYSIS
The most preferred bank for housing finance
sector is Housing finance companies which is
Group F with 30% preferences. The next
preferences comes to Public sector which is
Group A with 25% preferences. The moderate
preferences are shared between Private and
NABARD which is referred to Group B and
Group C with 18% and 14% preferences.
Whereas the lowest preference is shared
between Regional Rural Bank which is Group
D and Group E with 5% and 8% preferences.
SECTOR PREFERENCES
GROUP A 31
GROUP B 19
GROUP C 14
GROUP D 5
GROUP E 8
GROUP F 26
GROUP A
30%
GROUP B
18%
GROUP C
14%
GROUP D
5%
GROUP E
8%
GROUP F
25%
PREFERENCES
INTERPRETATION
The preference is more in public bank because the
polices are transparent in public sector banks than
private banks. They keep the same policies for all loan
customers and the decreased rate is effective for
existing customers also almost immediately.
REPAYMENT PERIOD OF THESE ORGANISATON
ANALYSIS
This shows group B holds the highest
with 35% which means the repayment
period is more in private sector banks
with 67 years, whereas group C and
group D hold the lowest with 8%
which means the repayment period is
less in NABARD and RRD with 15
years each.
SECTOR REPAYMENT PERIOD
GROUPA 30 YEARS
GROUPB 67 YEARS
GROUPC 15 YEARS
GROUPD 15 YEARS
GROUPE 35 YEARS
GROUPF 30 YEARS
GROUP A
15%
GROUP B
35%
GROUP C
8%
GROUP D
8%
GROUP E
18%
GROUP F
16%
REPAYMENT PERIOD
INTERPRETATION
The graph tells that the repayment period is more in private
sector comparatively to others
AVERAGE TURNAROUND TIME
ANALYSIS
This Shows that group D holds the
majority of 35% with average
turnaround time of 30 Days.
whereas in group A and group E
the average turnaround time is 7
Days.
SECTORS AVERAGETURNAROUNDTIME
GROUPA 7Days
GROUPB 15Days
GROUPC 20Days
GROUPD 30Days
GROUPE 7Days
GROUPF 8Days
GROUP A
8%
GROUP B
17%
GROUP C
23%
GROUP D
35%
GROUP E
8%
GROUP F
9%
AVERAGE TURNAROUND TIME
INTERPRETATION
This graph shows that the majority is take by RRB with
30 days of average turnaround time.
QUESTIONNAIRES ON THE TECHNOLOGY
OF HOUSING FINANCE
PERFER ADVANCEMENT OF TECHNOLOGY BASED ON THEIR GENDER
ANALYSIS
From the above graph we can
see that 64% of the respondents
are female and 36% respondents
are from male.
CANDIDATES NUMBER
MALE 36%
FEMALE 64%
OTHERS 0%
INTERPRETATION
The majority of responds are from female. This
shows the awareness of the technology,
convenience and how well it has reached out
people.
CANDIDATES WHO PERFER ADVANCEMENT OF TECHNOLOGY
BASED ON THEIR AGE
ANALYSIS
This graph shows that the advancement
of the technology is mostly prefered by
18-25 age group people which of 68%
preferences, whereas only 12% of
people who prefer technology are of 40
and above people.
AGE PERCENTAGE
18-25 68%
26-40 20%
41 andabove 12%
INTERPRETATION
This shows that the majority of the responds are at
the age of 18-25.
PREFERENCES OFADVANCEMENT OF TECHNOLOGY IN HOUSING
FINANCE SECTOR
ANALYSIS
This shows that 78% of people
prefer the advancement of
technology whereas 4% of people
do not prefer the advancement of
technology.
OPTION PERCENTAGE
YES 78%
NO 4%
MAYBE 18%
INTERPREPATION
Majority of the responds prefer the advancement
of the technology in housing finance sector
because of the digitally-driven approach to
providing flexible financing.
NBFCs AND HFCs RIDING TECHNOLOGY WAVE
ANALYSIS
This shows that 88% of the people
have agreed to the statement that these
companies are riding the technology
wave, whereas rest of the 12% of the
people have disagreed to the
statement.
OPTION PERCENTAGE
YES 88%
NO 12%
INTERPRETATION
This shows that the majority of the
responds agree that NBFCs and HFCs are
riding the technology wave in the recent
years.
GROWTH OF NBFCs AND HFCs DUE TO TECHNOLOGY DEVELOPMENT
ANALYSIS
This shows that 68% of people
have agreed that the
development of technology with
help in the growth of NBFCs
and HFCs, whereas 30% are not
sure with the statement and 2%
of people have disagree the
statement.
OPTIONS PERCENTAGE
YES 68%
NO 2%
MAY BE 30%
INTERPRETATION
This shows that majority of people have agreed
that the development of technology with help in
the growth of NBFCs and HFCs .
IMPLEMENTATION OF MODERN TECHNOLOGIES
ANALYSIS
This show that 14% of people
strongly agree that implementing
modern technology will widen the
range of banking customers, and
70% just agree to the statement.
14% of people strongly disagree to
the statement whereas 4% just
agree to the statement.
OPTION PERCENTAGE
STRONGLY DISAGREE 12%
DISAGREE 4%
AGREE 70%
STRONG AGREE 14%
NEUTRAL 0%
INTERPRETATION
This graph shows that 70% agree that implementing
modern technology will widen the range of banking
customers by delivering new and timely products.
CHANGE OF TREND TO KYC DOCUMENTS
ANALYSIS
84% of the people have
agreed that the trend has
moved to KYC documents
whereas the 4% of the
people have to disagree to
the statement.
OPTION PERCENTAGE
YES 84%
NO 4%
MAY BE 12%
INTERPRETATION
This shows that majority of the people have
agreed that it has moved to non-traditional
financial institutions is growing.
CHANGES HFCs HAVE TO CONSIDER
ANALYSIS
94% of the people said that
this statement is true
,whereas 6% of people said
that this false.
OPTION PERCENTAGE
TRUE 94%
FALSE 6%
INTERPRETATION
94% of the people said that this statement is
true and tells Housing finance companies
need to change their strategy, enhance their
product offerings, streamline processes &
deliver an endto-end customer experience.
ADVANTAGES OFADAPTING OF NEW TECHNOLOGY
ANALYSIS This shows we
understand that 92% of
people agreed whereas 8% of
people do not agree to this
statement.
INTERPRETATION From this graph we understand that 92% of
people agreed that adaptation of technology, will help remote
customer interactions, through video KYC (Know Your Customer)
and eSignatures.
OPTION PERCENTAGE
YES 92%
NO 8%
STEAMLINED OPERATION HELPS IN INCREASE IN THE
PRODUCTIVITY
ANALYSIS
From this we understand that 74% of
people have agreed that streamlined
operational workflows for greater
productivity, accuracy, and cost
efficiency.
INTERPRETATION From this graph we understand
that 74% of people have agreed NBFCs and HFCs are
completely redefining the way they transact with
internal and external customers.
OPTION PERCENTAGE
AGREE 74%
DISAGREE 12%
STRONGLY AGREE 12%
STRONGLY DISGREE 2%
NEUTRAL 0%
MAJOR FINDINGS
 By implementing a huge range of modern technologies, including
artificial intelligence (AI), machine learning (ML), robotic process
automation (RPA), mobility, predictive analytics, chatbots, and
blockchain, NBFCs and HFCs are completely redefining the way they
transact with internal and external customers.
 However, many NBFCs and HFCs do not currently have the
infrastructure to effectively modernize their operations and leverage
these new-age technologies.
RECOMMENDATIONS
 The need of the hour is a robust, platform-based solution that can allow
NBFCs and HFCs to implement the right mix of technologies, supported by an
agile IT framework.
 Such a solution should be able to support:
o Instant loan disbursal through open-API banking
o Mobile- or portal-based loan disbursal
o AI-driven credit assessment
o Online services on low-end mobile phones
o Multiple languages
o Real-time access to relevant information, to facilitate rapid processing by
backend teams
o Collaboration amongst and reporting by multiple agents, simultaneously

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HOUSING FINANCE SECTOR.pptx

  • 1. PROJECT PRESENTATION CMR CENTRE FOR BUSINESS STUDIES AFFILIATED TO BANGALORE NORTH UNIVERSITY NAME – V.SHARAVANI REGN NO- MB202369 DATE-21/05/22 PRESENTATION TOPIC: STUDY OF HOUSING FINANCE SECTOR AND ITS TECHNOLOGY
  • 2. CONTEXT  Introduction  Objectives  Company profile  Research Design and Methodology  Data analysis and interpretation  Major findings  Recommendations
  • 3. INTRODUCTION  The emergence of a formal institutional system for housing finance has been quite late in India, with the formation of National Housing Bank (NHB) in 1988.  The housing sector was not only for individual loans, but also in terms of buildable service land, building material, effective low-cost technology, and other related know-hows.  we require solutions that are simultaneously customized and scalable.  Innovation outstripping changes in existing institutions in the household finance context is concerns arising about data privacy violations, which coexist with the undoubted benefits of household-specific financial product customization based on households sharing personal data with finance companies.
  • 4. OBJECTIVES  To analyse and forecast the market size of India home loan market.  To classify and forecast India home loan market based on type, source, interest rate, tenure, area of property and regional distribution.  To identify drivers and challenges for India home loan market.  To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in India home loan market.  To identify and analyse the profile of leading players operating in India home loan market.
  • 5. COMPANY PROFILE HOUSING DEVELOPMENT FINANCE CORPORATION-HDFC  The Housing Development Finance Corporation Limited or HDFC was among the first financial institutions in India incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. VISION The bank is committed to maintaining the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. MISSION  HDFC Bank’s mission is to be a world class Indian bank. We have a two- fold objective PRODUCT DETAILS  The product and services offered by HDFC Bank are savings account, current account, education loan, gold loan, home loan, business loan, investment etc.
  • 6. RESEARCH DESIGN AND METHODOLOGY  SECONDARY DATA  SOURCES OF DATA COLLECTION The following are some ways of collecting secondary data – Books Records Biographies Newspapers Published censuses or other statistical data Data archives Internet articles.  Sample size- 50  Based on comparative study and questionnaires
  • 7. DATA ANALYSIS AND INTERPRE  Banks and Housing Finance companies were grouped in four categories for this comparative testing project Banks and HFCs shortlisted (based on their business and presence in South India) for the study are: o Public sector banks Group A o Private sector banks Group B o Agriculture and rural development banks Group C o Regional Rural Banks (RRB) Group D o Commercial Bank Group E o Housing Finance Companies (HFCs) Group D
  • 8. SHARE OF BUSINESS OF THE ORGANIZATION GROUP PERCENTAGE OF SHARE GROUP A 35% GROUP B 53% GROUP C 33.30% GROUP D 20% GROUP E 42% GROUP F 55% ANALYSIS The percentage of share is high in group F which is Housing Financing company with 23%. The next highest is group B which is private sector with 22%. The lowest is shared by group D which is RRB with 8%. The percentage of share is moderate in group E and group C which is commercial banking and NABARD with 14% and 18%. GROUP A 15% GROUP B 22% GROUP C 14% GROUP D 8% GROUP E 18% GROUP F 23% PERCENTAGE OF SHARE INTERPRETATION This graph shows that the percentage of share is more in HFCs because pre tax profit on sale of investments of Rs 157.10 Crore has been recognised in the quarter ended 31 December 2020 and the Corporation's equity shareholding in HDFC Life stood at 49.99%.
  • 9. RATE OF INTEREST STIPULATED BY THESE ORGANISATON ANALYSIS The group C that is NABARD provide high rate of interest compared to other sectors. The lowest rate of interest is provided by group D that is RRD SECTOR 7Daysto45Day 46Daysto179Days 180daysto210days 211daystolessthan1year 1year GROUPA 2.9 3.9 4.4 4.4 5.5 GROUPB 2.5 3 3 3.5 3.5 GROUPC 4.5 4.5 5.5 8.1 8.1 GROUPD 2 3 3.5 4 4 GROUPE 3.2 3.5 4 4.5 5 GROUPF 2.5 2.5 3 4.4 4.4
  • 10. GROUP A 17% GROUP B 14% GROUP C 26% GROUP D 11% GROUP E 18% GROUP F 14% RATE OF INTEREST STIPULATED INTERPRETATION: There is a high rate of interest in NABARD because they provide refinance support to building rural infrastructure; from preparing district level credit plans to guiding and motivating the banking industry in achieving these targets; from supervising Cooperative Banks and Regional Rural Banks (RRBs) to helping them develop sound banking practices and onboarding them to the CBS platform; from designing new development schemes to the implementation of GoI’s development schemes; from training handicraft artisans to providing them a marketing platform for selling these articles
  • 11. PREFERED BANKING SECTOR FOR HOUSING FINANCE ANALYSIS The most preferred bank for housing finance sector is Housing finance companies which is Group F with 30% preferences. The next preferences comes to Public sector which is Group A with 25% preferences. The moderate preferences are shared between Private and NABARD which is referred to Group B and Group C with 18% and 14% preferences. Whereas the lowest preference is shared between Regional Rural Bank which is Group D and Group E with 5% and 8% preferences. SECTOR PREFERENCES GROUP A 31 GROUP B 19 GROUP C 14 GROUP D 5 GROUP E 8 GROUP F 26 GROUP A 30% GROUP B 18% GROUP C 14% GROUP D 5% GROUP E 8% GROUP F 25% PREFERENCES INTERPRETATION The preference is more in public bank because the polices are transparent in public sector banks than private banks. They keep the same policies for all loan customers and the decreased rate is effective for existing customers also almost immediately.
  • 12. REPAYMENT PERIOD OF THESE ORGANISATON ANALYSIS This shows group B holds the highest with 35% which means the repayment period is more in private sector banks with 67 years, whereas group C and group D hold the lowest with 8% which means the repayment period is less in NABARD and RRD with 15 years each. SECTOR REPAYMENT PERIOD GROUPA 30 YEARS GROUPB 67 YEARS GROUPC 15 YEARS GROUPD 15 YEARS GROUPE 35 YEARS GROUPF 30 YEARS GROUP A 15% GROUP B 35% GROUP C 8% GROUP D 8% GROUP E 18% GROUP F 16% REPAYMENT PERIOD INTERPRETATION The graph tells that the repayment period is more in private sector comparatively to others
  • 13. AVERAGE TURNAROUND TIME ANALYSIS This Shows that group D holds the majority of 35% with average turnaround time of 30 Days. whereas in group A and group E the average turnaround time is 7 Days. SECTORS AVERAGETURNAROUNDTIME GROUPA 7Days GROUPB 15Days GROUPC 20Days GROUPD 30Days GROUPE 7Days GROUPF 8Days GROUP A 8% GROUP B 17% GROUP C 23% GROUP D 35% GROUP E 8% GROUP F 9% AVERAGE TURNAROUND TIME INTERPRETATION This graph shows that the majority is take by RRB with 30 days of average turnaround time.
  • 14. QUESTIONNAIRES ON THE TECHNOLOGY OF HOUSING FINANCE PERFER ADVANCEMENT OF TECHNOLOGY BASED ON THEIR GENDER ANALYSIS From the above graph we can see that 64% of the respondents are female and 36% respondents are from male. CANDIDATES NUMBER MALE 36% FEMALE 64% OTHERS 0% INTERPRETATION The majority of responds are from female. This shows the awareness of the technology, convenience and how well it has reached out people.
  • 15. CANDIDATES WHO PERFER ADVANCEMENT OF TECHNOLOGY BASED ON THEIR AGE ANALYSIS This graph shows that the advancement of the technology is mostly prefered by 18-25 age group people which of 68% preferences, whereas only 12% of people who prefer technology are of 40 and above people. AGE PERCENTAGE 18-25 68% 26-40 20% 41 andabove 12% INTERPRETATION This shows that the majority of the responds are at the age of 18-25.
  • 16. PREFERENCES OFADVANCEMENT OF TECHNOLOGY IN HOUSING FINANCE SECTOR ANALYSIS This shows that 78% of people prefer the advancement of technology whereas 4% of people do not prefer the advancement of technology. OPTION PERCENTAGE YES 78% NO 4% MAYBE 18% INTERPREPATION Majority of the responds prefer the advancement of the technology in housing finance sector because of the digitally-driven approach to providing flexible financing.
  • 17. NBFCs AND HFCs RIDING TECHNOLOGY WAVE ANALYSIS This shows that 88% of the people have agreed to the statement that these companies are riding the technology wave, whereas rest of the 12% of the people have disagreed to the statement. OPTION PERCENTAGE YES 88% NO 12% INTERPRETATION This shows that the majority of the responds agree that NBFCs and HFCs are riding the technology wave in the recent years.
  • 18. GROWTH OF NBFCs AND HFCs DUE TO TECHNOLOGY DEVELOPMENT ANALYSIS This shows that 68% of people have agreed that the development of technology with help in the growth of NBFCs and HFCs, whereas 30% are not sure with the statement and 2% of people have disagree the statement. OPTIONS PERCENTAGE YES 68% NO 2% MAY BE 30% INTERPRETATION This shows that majority of people have agreed that the development of technology with help in the growth of NBFCs and HFCs .
  • 19. IMPLEMENTATION OF MODERN TECHNOLOGIES ANALYSIS This show that 14% of people strongly agree that implementing modern technology will widen the range of banking customers, and 70% just agree to the statement. 14% of people strongly disagree to the statement whereas 4% just agree to the statement. OPTION PERCENTAGE STRONGLY DISAGREE 12% DISAGREE 4% AGREE 70% STRONG AGREE 14% NEUTRAL 0% INTERPRETATION This graph shows that 70% agree that implementing modern technology will widen the range of banking customers by delivering new and timely products.
  • 20. CHANGE OF TREND TO KYC DOCUMENTS ANALYSIS 84% of the people have agreed that the trend has moved to KYC documents whereas the 4% of the people have to disagree to the statement. OPTION PERCENTAGE YES 84% NO 4% MAY BE 12% INTERPRETATION This shows that majority of the people have agreed that it has moved to non-traditional financial institutions is growing.
  • 21. CHANGES HFCs HAVE TO CONSIDER ANALYSIS 94% of the people said that this statement is true ,whereas 6% of people said that this false. OPTION PERCENTAGE TRUE 94% FALSE 6% INTERPRETATION 94% of the people said that this statement is true and tells Housing finance companies need to change their strategy, enhance their product offerings, streamline processes & deliver an endto-end customer experience.
  • 22. ADVANTAGES OFADAPTING OF NEW TECHNOLOGY ANALYSIS This shows we understand that 92% of people agreed whereas 8% of people do not agree to this statement. INTERPRETATION From this graph we understand that 92% of people agreed that adaptation of technology, will help remote customer interactions, through video KYC (Know Your Customer) and eSignatures. OPTION PERCENTAGE YES 92% NO 8%
  • 23. STEAMLINED OPERATION HELPS IN INCREASE IN THE PRODUCTIVITY ANALYSIS From this we understand that 74% of people have agreed that streamlined operational workflows for greater productivity, accuracy, and cost efficiency. INTERPRETATION From this graph we understand that 74% of people have agreed NBFCs and HFCs are completely redefining the way they transact with internal and external customers. OPTION PERCENTAGE AGREE 74% DISAGREE 12% STRONGLY AGREE 12% STRONGLY DISGREE 2% NEUTRAL 0%
  • 24. MAJOR FINDINGS  By implementing a huge range of modern technologies, including artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), mobility, predictive analytics, chatbots, and blockchain, NBFCs and HFCs are completely redefining the way they transact with internal and external customers.  However, many NBFCs and HFCs do not currently have the infrastructure to effectively modernize their operations and leverage these new-age technologies.
  • 25. RECOMMENDATIONS  The need of the hour is a robust, platform-based solution that can allow NBFCs and HFCs to implement the right mix of technologies, supported by an agile IT framework.  Such a solution should be able to support: o Instant loan disbursal through open-API banking o Mobile- or portal-based loan disbursal o AI-driven credit assessment o Online services on low-end mobile phones o Multiple languages o Real-time access to relevant information, to facilitate rapid processing by backend teams o Collaboration amongst and reporting by multiple agents, simultaneously