Program Survey Report June 2015

VOLUNTEER YOUTH
MENTORING
Children’s Friend and Family Services: Spring 2015
From March 2015 to May 2015, Volunteer Youth Mentoring Program
Director, Samantha Alves, collected survey data from active program
participants. Each of the program participant surveys is intended to measure
participant program satisfaction. The parent/guardian and mentee data was
collected via mail-in surveys, phone interview surveys, and in-person surveys.
Volunteer survey data was collected through online polling from a single
entry survey on surveymonkey.com as well as via mail-in surveys. Data was
analyzed through December 2014 and has been compiled for a December
2014 report. This report provides the data sets, summary of the data, and
steps the Program Director will take to improve the overall participant
satisfaction levels. While most participants reported general satisfaction in
the volunteer youth mentoring program, the Program Director recognizes
the suggestions made and opportunities for program improvement. The
Children’s Friend and Family Services Youth Mentoring Program enjoys a
Quality-Based Mentoring Partnership with the Mass Mentoring Partnership;
Mass Mentoring Partnership is a driving force for Youth Mentoring Programs
throughout Massachusetts to receive best-practice training, program
development tools, and many in-kind donations to directly benefit match
activities. We appreciate support from the United Way of Massachusetts Bay
and Merrimack Valley. The North Shore United Way has ensured the Youth
Mentoring program’s long-term success with years of investment. It is the
intention of the Program Director and all those affiliated with Children’s
Friend and Family Services to offer a strongly supportive and engaging
volunteer youth mentoring program for the communities the agency serves.
Samantha Alves, LCSW
Director of Youth Mentoring, Children’s Friend and Family Services
June 2015

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Volunteer Youth Mentoring
PROGRAM OVERVIEW
The Children’s Friend and Family Services (Children’s Friend) Volunteer Youth Mentoring program vision is, “To establish
positive, healthy, and productive mentoring matches that will enhance the young person’s social, emotional, and
educational outcomes.”
Mentors are supported with resources and best-practice training opportunities to learn how to connect with their
mentees and maintain a well-balanced match by integrating fun, skill building, and youth development. Various private
grants have allowed the program to supply volunteers with museum passes, movie tickets, professional and minor league
sporting tickets, and other arts/entertainment passes. Mentoring is a viable element of the Children’s Friend continuum
of care, and is integrated within the long-term success plans of many of our mentees as they transition away from
traditional behavioral health care supportive services. Mentees of the Youth Mentoring program come from the
communities of Dracut, Methuen, Lawrence, Amesbury, Salisbury, North Andover, Middleton, Danvers, Peabody,
Woburn, Lynn, Nahant, Salem, Swampscott, Beverly, Wenham, Gloucester, and Rockport. The present program has 44
active matches. There are currently 38 children on the program waitlist. Mentees come from many different home
environments, including two parent homes, single-parent families, kinship care, residential facilities, and foster care
families. Many of our mentees are from single-parent homes; about a quarter are being raised in kinship care (primarily
their grandparents) due to parental incarceration or death. The average match-duration for program participants is just
over 3 years; over a dozen continue to meet on a weekly basis after 5 years. Four matches have lasted from 6-9 years.
Recruitment for more male mentors is an ongoing challenge. Presently, 38% of
Children’s Friend volunteer mentors are males; this is up 2% from the Fall 2014
Survey Report. In the summer of 2015, it is the program leadership’s expectation
that new recruitment tactics will emerge from multiple Mentor-Think Tank
events which will allow current mentors to brainstorm opportunities, networking
resources, and general materials. These tactics will support an increase in match
numbers. Additionally, it may yield new and sustainable routes for mentor
recruitment. In April 2015, the program was notified that it had been awarded a
matching grant for $8,000, sponsored by the Massachusetts Service Alliance and
the Corporation for National and Community Services. The resources provided by
this grant will increase funding for mentor recruitment and provide additional resources for match support.
In early Spring 2015, the Children’s Friend Youth Mentoring program was awarded one 2015-2016 AmeriCorps service
member through the collaborative grant application of the Highland Street AmeriCorps Ambassadors of Mentoring and
Mass Mentoring Partnership. This AmeriCorps service member will work strategically to build program capacity in the
areas of recruitment, mentee training opportunities, parent engagement, and program evaluation. Throughout 2014 and
into 2015, this youth mentoring program has been awarded over $60,000 in grants; we continue to seek competitive and
diverse funding resources to increase program capacity for current and future mentoring matches.
“There are currently
38 children on the
program waitlist.”

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QUICK PROGRAM FACTS
 Mentees are between the ages of 5 and 18.
 Mentees come from throughout Essex County.
 Mentee diversity includes 14% African American, 5% Asian, 47% Caucasian, 30% Hispanic/Latino, and 4% identify
as “other”.
 Mentor diversity includes 5% Hispanic/Latino, 2% American Indian, 5% African American, and 88% self-identify as
Caucasian/White.
 About a third of our mentees are growing up in households in which English is not the primary language.
 15% of the mentor population is Spanish speaking
 Mentors are offered 5-7 on-site training opportunities annually; all material is made available digitally.
Additionally, mentors receive monthly best-practice newsletters with practical support.
 The Mentor Resource Library was created in January 2014, with 10 different books regarding positive youth
development and mentoring advice. This Resource Library has grown to more than 2-dozen regularly borrowed
books. There are also academic support workbooks for mentors to use with their mentees.
 There are program-wide match activities every other month including 3 Experimental Learning Labs offered to
mentees annually to support life-skill development. Topics of these labs include female empowerment, financial
literacy, leadership development, and professional development, and college visits.
 Matches use the “Match Journey Wheel” home-developed curriculum to guide balanced relationships.
 Top fields of interest of our mentees include culinary arts, military, information technology, and healthcare.
 In 2014, mentors provided an astounding 7,330 combined annual hours supporting their mentees.
Youth Mentoring “Match Journey Wheel” program model

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MASS MENTORING PARTNERSHIP UPDATE:
MASS MENTORING COUNTS 2014
The Children’s Friend’s Youth Mentoring Program is a Quality Based Partner Program of Mass Mentoring Partnership (MMP). In the
Spring of 2015, MMP released their “Mass Mentoring Counts” report in collaboration with the UMass Boston Donahue Institute for
Applied Research and Program Evaluation. Children’s Friend’s Youth Mentoring Program has participated in these Mass Mentoring
Counts surveys since 2010. The below information are excerpts from the Mass Mentoring Counts 2014 Executive Summary. For
complete access to this report, please visit http://massmentors.org/content/mass-mentoring-counts-and-youth-development-survey .

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5
PROGRAM PARTICIPANT REPORT SATISFACTION
MENTEE PROGRAM SATISFACTION SURVEY
Data Collected March 2015-June 2015- Sample Size= 21(57%)
DATA TABLES
Adult Support: How Many People In Your Life….
0 1 2 to 3 4 to 5 6+
...Offer help with schoolwork? 0 6 9 6 3
...Say something nice when you do something good? 0 4 9 6 5
...Pay attention to what’s going on in your life? 1 5 6 8 4
...Offer advice about personal problems? 2 3 7 9 3
...Offer to help you if you were really upset or mad? 0 3 5 8 8
Mentor Program
Not
True
A Little
True
Pretty
True
Very
True
My mentor makes me happy 0 2 7 15
My mentor makes me feel special 0 3 4 17
I have learned a lot from my mentor 0 3 10 11
My Mentor helps me to make better choices 1 4 4 15
I wish my mentor would not try so hard to get me to talk about thinks I don't
want to talk about
12 6 3 3
My mentor knows what is going on in my life 1 5 9 9
My mentor brings me to new places and does new things with me that I have
never done
0 3 6 15
Me mentor lets me choose what we do, or we choose together 0 3 4 16
I am doing better in school because of my mentor's help 2 6 10 6
I know a lot about my mentor's life 0 5 12 7
I feel very comfortable with my mentor 0 2 5 17
My mentor has helped me with problems that I have in my life 3 7 6 8
Personal Values
Not at all
Important
Somewhat
important
Important Very
Important
Doing the best in school 0 4 8 12
Doing what I believe is right, even if my friends make fun of me 1 3 5 15
Telling the truth, even when it's not easy 1 1 14 8
Accepting personal responsibility for my actions when I make a
mistake or get in trouble
0 2 13 9
Doing my best even when I have to do a job I don't like 0 5 11 8
Helping to make the world a better place in which to live 1 4 5 14

6
12%
21%
29%
38%
Please describe your current school success
I'm Struggling
Doing Okay, need
more help
Doing Okay, grades
getting better
Very Happy with
my Grades
0
5
10
15
Not at All
Likely
Not Very
Likely
Somewhat
Likely
Very Likely
MenteeResponses
When you feel faced with a problem or
difficulty, how likely are you to… talk to
someone to find out more about the situation
0
5
10
15
20
Not True at All A Little True Pretty True Very True
My mentor makes me happy
My mentor makes me happy
0%
8%
21%
71%
I feel very comfortable with my mentor
Not True at All
A Little True
Pretty True
Very True
Decision Making
When you feel faced with a problem or difficulty, how likely
are you to…
Not at All
Likely
Not Very
Likely
Somewhat
Likely
Very Likely
Go over in my mind what I will say or do 0 5 15 4
Forget the whole thing 2 10 9 3
Come up with a couple of different solutions to the problem 2 4 13 5
Talk to someone to find out more about the situation 2 3 13 6
Go on as if nothing is happening 5 6 8 5
How often do you purposefully not
do your best in school
Never 7
Sometimes 9
Often 7
Very Often 1
How often do you pay attention in
class
Never 0
Sometimes 9
Often 9
Very Often 6

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MENTEE COMMENTS
“We (my mentor and I) have a good friendship. I can talk to her about pretty much anything and she’s very
supportive.”
“The best part of mentoring is being able to expect someone to come to do something with me.”
“I’m glad I have another guy in my life. Having a role model is good.”
“I like having someone who will do things with me”
“The best part [of having a mentor] is hanging out with him and exploring places.”
“I wish I saw [my mentor] more than once a week. That way we could complete more projects faster and
move onto new ones. I also have an idea that mentees should be able to call and see what day of the week
they want to see their mentor and see if their mentor is free. I don’t like having a schedule.”
“The best part of having a mentor is that it gives me a friend.”
“The best part of having a mentor is doing things I have never done
before. I also went to summer camp from this program, I liked it.”
“My mentor takes me out and we have fun. I like ballet and she goes to my classes with me. I’m getting better
at it.”
“The best part of having a mentor is that I get to talk to someone when I have a problem. I get tons of help
with schoolwork. I also meet new people and visit new places. I learn a lot
from [my mentor].”
“The best part of having a mentor is getting to know each other and getting
to see new places.”
“This program is really fun, just keep doing what you do, don’t change it.”
“The best part of having a mentor is that I can be myself and how we joke
around often. I feel like she’s a part of my family and I’m a part of hers.”
“The only thing I would change is that I would like more mentors.”
“With my mentor I get to do things I have never done before.”
“I love the mentoring program, but I wish that there were more
opportunities to do things that involve the arts, such as plays or musicals. I
would love to go see another show with my mentor!”
“The best part of having a mentor is that I get to go to new places and see new things. Like we went to
Orange Leaf, the Aquarium, and The Willows.”
“I like my mentor super much, and I don’t want to change anything.”
“I like having someone who
will do things with me”
“We (my mentor and I) have
a good friendship. I can talk
to her about pretty much
anything and she’s very
supportive.”
“The best part of having a
mentor is that it gives me a
friend.”

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SUMMARY STATEMENTS
This Spring 2015 survey had increased participation from the Fall 2014 (from 49% to 57%); this can likely be
attributed to the Director of Youth Mentoring’s collection of surveys at regular events by asking mentees to take a
moment off from the activity and fill out the survey, as well as the multiple rounds of postal surveys mailed to
mentee’s homes. While the program elected to incur increased postal costs, the yield is increased survey
responses. This data reflects very high mentee rankings in comfort with mentor, that the mentor makes the mentee
happy, that the mentor makes the mentee feel special, and that the mentee has tried new activities and
experiences since being connected with their mentor. Consistent with the Fall 2014 data, the “Personal Values”
area of the survey reports high-ranking values in areas of personal responsibility and telling the truth. However, the
survey has completely inconclusive and mixed responses for all academic areas of questioning; this may be related
to the program’s lack of requirement for mentors to commit to school-based activities. The primary focus of this
mentoring program is enhanced social and emotional development, and improved educational outcomes. These
outcomes may include school behavior, school attendance, or academic standing. Improved mentee support and
training will be developed in part by the 2015-2016 AmeriCorps Ambassador to Mentoring. The program anticipates
improved outcomes in mentee academic reporting in the Spring of 2016. Areas for the staff of Children’s Friend and
Family Services to provide additional support includes increased outreach to mentees to connect them to academic
achievement resources as well as increased training in personal and community asset identification. Each of these
program improvement areas may continue to improve overall mentee satisfaction of self and program.

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0 5 10 15 20
Seems Happier
Seems Less Angry
Seems Less Depressed
Seems less aggressive
Is getting along better with friends
Listens better
Feels better about him/herself
Seems more responsible
Seems better behaved at home
seems better behaved at school
Has a better attitude about school?
Since Having a Mentor...
Not Sure
No
Yes
33%
14%
29%
5%
19%
How long has your child had a
mentor?
1 year
2 years
3 years
4 years
5+ years
PARENT/GUARDIAN SATISFACTION SURVEY
Data Collected March 2015-June 2015- Sample Size= 22 (50%)
DATA TABLES
1
year
2
years
3
years
4
years
5+
years
How long has your child had a
mentor?
7 3 6 2 4
Yes No
Does your child have the same
mentor as when he or she started
the program?
19 3
Yes No Sometimes
Does your child to enjoy the time
spent with a mentor?
22 0 0
Since having a mentor, my child….
Yes No
Not
Sure
Seems Happier 16 2 4
Seems Less Angry 14 7 1
Seems Less Depressed 15 6 1
Seems less aggressive 14 4 4
Is getting along better with friends 16 5 1
Listens better 16 4 2
Feels better about him/herself 16 5 1
Seems more responsible 13 9 0
Seems better behaved at home 14 6 2
Seems better behaved at school 16 5 1
Has a better attitude about school? 14 7 1
CHARTS

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PARENT/ GUARDIAN COMMENTS
“There are times I feel like [my child] sees his mentor as more of a reward than a learning experience. But,
with his mentor, he is beginning to take his time to make better decisions and to consider more sides of a
situation. Having [his mentor] in his life is awesome. My son loves being around his mentor. He makes my son
feel like he can rule the world. There have been so many positives that have come from [my son's] mentoring
relationship. He is becoming more focused and is seeing things out.”
“Having a mentor allows [my child] to feel like she has a friend, someone
who wants to do things with her. [My child's mentor] is very creative on
a small monthly budget. My child has become less aggressive, more
verbal, and has learned better stress management while in the
mentoring program. I have some concerns that [my child's mentor] is
calling less frequently, I hope everything is okay.”
“My son is becoming more active as his mentor takes him to the gym.
My son's father just passed, so motivation is a real challenge. I would
like to see more diverse activities, outside of going to the gym.”
“My daughter benefits from have one on one activity with someone other than me. I
am sick a lot and cannot get her places. Now she can get out more. The activities they
do are great. I would like my daughter to learn to not need money to be entertained.
[Her communication skills] are getting better and she is trying harder to maintain
friends.”
“[My daughter] loves her mentor- it's great for her to have an adult (other than mom) that she can trust and talk to.”
“Having a reliable friend and male in [my son's] life is important. He can
talk to and spend quality time with [his mentor]. [My son's] father
passed away when he was 5, so [his mentor] has been there since
elementary school, and he loves him. [His mentor] is always there for
him.”
“[My grandson] has more confidence and more self worth after a year
with his [mentor]. They're activities are awesome- and very active. He is
improving in school too.”
“[My son's mentor] gives friendship and is a reliable male figure. He's a a little
young to be goal-oriented, but he says he wants to go to college now, "Like Ty did." I would love it if they did more
outdoor activities. He is now less resistant to school, but could absolutely do better. He has had an incredible change in
his behavior, and his communication skills have grown tremendously. We are so thankful to be a part of this program!”
“[My son] looks forward to going with his mentor and enjoys most of the activities they do together. He is excited to show
me or tell me about the activities. His mood and behavior are improving. [My son] is able to express his feelings better
and able to tell me what is bothering him now. It's been a big change for our house.”
“[My daughter] looks up to [her mentor]. She's happier now.”
“[My nephew's] mood has improved, he is less depressed. He always looks forward to seeing [his mentor]”
“[My grandson] has more
confidence and more self worth
after a year with his [mentor].
They're activities are awesome-
and very active. He is improving
in school too.”
“My son loves being around
his mentor, he makes my son
feel like he can rule the world.
There have been so many
positives that have come from
[my son's] mentoring
relationship.”
“[My daughter] looks up
to [her mentor]. She's
happier now.”

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“Having a mentor is good for kids. They teach them new things and take them to new places. They teach them about
relationships and help them have good communication skills. My kids have been lucky with their mentors.”
“[My son] benefits from 1-on-time with a male role model. I would like to see more variety in the activities they do, but
[my son] seems to like their routine.”
“Their meeting frequency is really inconsistent. [The mentor] wants [my son] to reach out more, but that’s just not
happening. [The mentor] is a very nice man, and a role model, but they don’t see each other as much as I’d like.”
“[My daughter] benefits from the special 1-on-1 time. Their activities are great, with a nice variety.”
“It’s good to having an adult who will spend time with him for fun things.”
“This program has provided her a life-long friend.”
SUMMARY STATEMENTS
While this Spring 2015 report has improved parent/guardian participation compared to previous reports (from Fall 2014 40%, to
current Spring 2015 50%), the parent/guardian data collection remains the most difficult and time-intensive, compared to mentor and
mentee data collection. Areas of interest in this data include 90% of mentees have been matched with the same mentor since joining
the program, and the average duration of matches with parents whom have participated in the survey is 2.6 years. This duration
average is slightly below the program average of 3 years, but over double the national mentoring milestone standard of 9-month
match success. Both of these factors contribute to ideal relationship development. Particular survey questions with highly positive
rankings include parent/guardian perception of their mentees getting along better with friends, improved listening, improved
behavior at school, and mentees generally feeling better about themselves. Some areas of concerning reported perceptions of
mentees include limited change in anger and depression management, as well as lack of improvement in overall mentee attitude
about school. Upcoming, the Director of Youth Mentoring and 2015-2016 AmeriCorps Ambassador to Mentoring will work to develop
some parent/guardian training and relationship improvement methods. While communication between program staff and mentee
caregivers has greatly improved since Fall 2013, there must be improvement in areas of consistency and caretaker initiative in
contacting the program.

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MENTOR SATISFACTION SURVEY
Data Collected March 2015-June 2015- Sample Size=25(60%)
DATA TABLE
On average, how often do you see your
mentee?
Response
Weekly 14
2-3 times each month 8
Once a month 1
It varies 2
With the support of the mentoring
program and our relationship, I think my
mentee is better able to express his/her
feelings
Response
Somewhat True 13
TRUE 10
FALSE 1
Somewhat True 0
Not Sure 1
program and my relationship, I think my
mentee is more committed to academic
success.
Response
Somewhat True 13
True 6
False 1
Somewhat False 0
Not Sure 5
Because of the support of the
mentoring program and our
relationship, I think my mentee feels like
he/she has more adults who support
and care about him/her.
Response
Somewhat True 9
True 13
False 1
Somewhat False 0
Not Sure 2
mentee is more interested in
opportunities, hobbies, and activities in
their community.
Response
Somewhat True 8
True 12
False 1
Somewhat True 1
Not Sure 3
Because of the support of the
mentoring program and my relationship
my mentee's grades and progress
reports have shown actual improvement
Response

13
56%
36%
4%
0%
4%
With the support of the program, my mentee is
better able to express their feelings
Somewhat True
TRUE
FALSE
Somewhat True
Not Sure
0 5 10 15
Weekly
2-3 times each month
Once a month
it varies
How often do you see your mentee?
32%
48%
4%
4% 12%
mentee is more interested in hobbies
and activities in their community
Somewhat True
True
False
Somewhat False
Not Sure
8%
28%
64%
How would you rank your overall satisfaction as
a volunteer youth mentor for Children's Friend
and Family Services
Not Satisfied
Somewhat Satisfied
Satisfied
Highly Satisfied
Somewhat True 8
True 4
False 4
Somewhat False 1
Not Sure 7
mentee has a more positive view of
his/her future.
Response
Somewhat True 18
True 2
False 1
Somewhat False 1
Not Sure 3
How would you rank your overall
satisfaction as a volunteer youth mentor
for Children's Friend and Family
Services?
Response
Not Satisfied 0
Somewhat Satisfied 2
Satisfied 7
Highly Satisfied 16
CHARTS

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“I hope and believe that I am more
sensitive to the struggles, fears,
and peer pressure that our young
folks deal with.”
MENTOR COMMENTS
“PLEASE SHARE ADDITIONAL COMMENTS”
“[My mentee] is a treasure and I am forever indebted to the program for bringing her into
my world!”
“Still trying to get him to "open up" more with me.”
“This has been a great learning experience for me mentoring a young girl from a completely
different culture and life experience. “
“I’d like improved communication and support for the families- it’s difficult to be in touch
with [my mentee’s parent], I don’t think [my mentee] sees emails or pictures I share with
[the parent].”
“[My mentee] continues to inspire me .”
“The mentor training sessions have been very helpful to ensure both myself and my mentee
get the most out of this program.”
“[My mentee] is a wonderful 7-year-old who is having a hard time with his identity." He has
a hard time relating to other kids, although he would love to have that ability. It is going to
take a lot of time and discussions with him to get him on the right track and feeling more
comfortable with himself and others. He tries very hard in school and is very proud that he
can count 1 -10 in Spanish.”
“Samantha Alves is very professional and we have good communication. It is a great program to be involved in. It is nice to be a part of
a professional organization to train and support me. In this small way, I enjoy being a part of my mentee’s life and hopefully am
making positive change.”
“I would love to know my mentees actual grades. Academics continue to be a concern for
me. “
“Communication is really open, whenever I have any concerns or questions I can reach
out at any time, I feel supported.”
“The experience has been fantastic. We have both grown so much. We have become very
close and we both hope to continue to see each other for years to come.”
“The program Director, Samantha Alves, deserves credit for her very dynamic and helpful
leadership”
“[My Mentee] has opened up with me to discuss his social life- he’s grateful that this
program has helped him make friends. He has experienced a lot of activities that he had
not participated in prior to this program.”
“Samantha is invaluable in giving tools and advice for planning fun activities and is
generally very supportive.”
“HAS THE MENTORING RELATIONSHIP CHANGED YOUR ATTITUDES, VALUES, OR UNDERSTANDING OF YOUNG PEOPLE TODAY?”
“I’ve realized that without proper guidance from the beginning/growing up, having a relationship with a “big brother/mentor” is
beneficial, especially in life decisions. The realities are that young people today have easier access to illegal substances, versus when I
was growing up. I hope I can give my mentee the proper tools so that he can make smart decisions in life.”
“The experience has been
fantastic. We have both grown so
much. We have become very close
and we both hope to continue to
see each other for years to come.”
“The mentor training sessions have
been very helpful to ensure both
myself and my mentee get the
most out of this program.”
“I now have a greater understand
of the stress of being low-income
and the constant survival mode
that so many [families] are in. I
think we all constantly are
learning from each other.”
“Her maturity and wisdom
astound me and I feel honored to
be her mentor.”

15
“Kids need so much support, especially with social media-so different from my childhood. Grateful I can make a difference.”
“Yes. It has increased my respect and empathy towards young girls. I raised boys, so this experience has raised my awareness to the
obstacles and adversity that is unique to a female, especially with an “irregular’ home life. Her maturity and wisdom astound me and I
feel honored to be her mentor”
“It has been a learning experience both for me and my mentee. We are definitely progressing to a more open and trusting
relationship.”
“Yes, I appreciate the power to benefit both parties of an inter-generational relationship.”
“Yes. Young people today have challenges that are very different from those that I faced. Being with [my mentee] helps me
understand the modern day challenges and has allowed me to look at the youth of today through a more tolerant lens.”
“They are more used to being entertained than entertaining themselves, and they have far easier and broader access to inappropriate
information.”
“Its certainly has helped me better understand the perspective of a teenager today.”
“I hope and believe that I am more sensitive to the struggles, fears, and peer pressure that our young folks deal with.”
“I am much more open-minded now.”
“I now have a greater understanding of the stress of being lower-income and the constant survival mode that so many [families] are
in. I think we all constantly are learning from each other.”
“I have learned to be more patience and more appreciate of the little details of life. [The kids] see the world through a difference lens
and you must work to understand this to relate to them.”
“I find that I have more empathy and patience with young people through this program.”
“I hadn't realized how much kids need attention and validation from adults before meeting [my mentee].”.
SUMMARY STATEMENTS
With a 60% mentor response rate to the Spring 2015 satisfaction surveys, this report reflects the most participation in any
survey in the program to date (it is a large increase from the 30% participation in Fall 2014). Increased participation is very
likely linked to increased methods for completing survey, including use of the online survey tool, “Survey Monkey”, mail-in
surveys, and surveys presented to mentors at group events- each offering of the survey was heavily labeled with
messages not to duplicate responses, however there is a slight chance of mentors offering multiple responses within the
reporting, due to the multiple opportunities to complete the survey and the anonymity of all responses. Mentors
reported positive rates of program satisfaction, with 92% of respondents identifying as “Satisfied” or “Highly Satisfied” in
their mentoring experience. 56% of respondents stated that they saw their mentee weekly, and 32% stated that they see
their mentees 2-3 times a month. These reported rates of match meetings are highly positive indicators of successful
matches that will likely lead to long-term relationships. Match consistency is hailed as one of the main predictors of long-
term match success by the national mentoring best-practice resource, “MENTOR.” Mentors also reported high rates of
perception that since their initial meeting, their mentees have increased their ability or likelihood to express their
thoughts and feelings. Further, 80% of respondents reported increased community involvement by their mentees. Each of
these surveyed factors serve as indicators that the positive youth development model in which mentors are trained allows
for supportive framework for the mentees programmatic success and satisfaction. Areas of improvement for the program
to facilitate greater outcomes include navigating the academic concerns of many of the mentors, and improving channels
for school support for all of our matches.

Program Survey Report June 2015

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