These are the slides to my talk in Zurich in July 2018

1. #WelcomeFailure!
Sabine Wojcieszak
Easier said than done!

2. #Anger

4. Sabine Wojcieszak
Enthusiastic Agile & DevOps Enabler
#ViewfromOutside #Motivator
#Feedbackgiver
#Comforter
#Mirror
#Changer
#Inquirer
#TheRealPain
#Inspiration
#Sparringspartner
@SabineBendixen
fb
linkedin
#Troubleshooter

5. #DoingTheRightThing

6. #Chaos
Assumptions
Theories
“Experiences“

7. #QuestionofGuilt
And don´t forget...

8. #TheKnownProblem
Valve vs Nail?
Workaround Solution

9. #NoSuperHeroes

10. #BlamelessPostmortem
Context

11. Name it!

12. #ErrorLog
#relevanteStorage
#Maintenance
#faultyTool
#NewCustomer
#Uncertainty

13. C omplexity
A mbiguity
U ncertainty
V olatility
Failure –
result of many decisions in the past

14. #AppearanceIsFake
Missunderstanding
Poor Communication
Priorities
Lack of Definitions

15. Onboarding of new
employees

16. Results of Blameless Postmortems
Shared Understanding
Root Cause
Better Solutions
Health Check

17. The real Benefit
#Resilience

18. #Errorculture

19. Always?

20. How everything starts...

21. #fall
#standup

22. #learnfromfailure
WinningFormula

23. #Punishment

24. Fail = Lose?

25. Try to hide

26. Keep quiet!

27. Is the Boss
allowed to
hear about
failure
?

29. #WelcomeFailure
#FailFast
#FailEarly
#FailOften

31. Mars Climate Orbiter
30.09.1999

32. 26041986 1983 Lithuania
#avoidable!

34. #JustCulture
Human Error
At Risk Behavior
Reckless Behavior

35. #ups

36. Absent-minded action #Routine
John Reason
#Automation

37. Failure will happen!

38. #JustCulture20
Sydney Dekker

39. #Expert

40. #ChangeOfPerspective

41. Why?

42. #NoBalancingAct
Psychological Safety

43. Be Prepared!
Pre-Mortems
Emergency protocol
Fuck-up trainings
Knowledge Sharing
Healthy Culture

44. "Maybe I’m saying you did something wrong, but it only
happens to be you. It could have been any of us."
Malcolm Handley / Asana
Time to think about! Thank you!