1. Ryan Dennis
Entrepreneur, Innovator, Animal Lover and Guide in Human DevelopmentEntrepreneur, Innovator, Animal Lover and Guide in Human Development
www.glassmarvels.comwww.glassmarvels.com||gifts@glassmarvels.comgifts@glassmarvels.com||solutions@dennisdevelopments.comsolutions@dennisdevelopments.com
+91 9820926575+91 9820926575|| 022 28078869022 28078869
My ClientsMy Clients
AN OVERVIEW
 Founder and Owner of Dennis Global Solutions to promote human development through communication and personality coaching (since
Jun’16)
 Founder and Owner of lifestyle business Glass Marvels to promote beauty through art (since Dec’14)
 A lead trainer: Headed the Soft-skills project for a leading bank in the UK and also Europe’s second largest airline
 A double graduate, with 6.5 years experience as a Content Developer in soft-skills, written communication and Customer Service
KEY SKILLS
 Strong ability to identify and harness people’s skills to boost their development
 Design Training Systems for Travel & Banking Domains
 Content Development - Sales, Language & Soft Skills
 Social and E-mail Etiquette, Language Training, Customer Service and Sales
RELEVANT WORK EXPERIENCE- A Snap-shot
Organisation Designation Tenure
Intelenet Global
Services/ Barclays
Consultant Trainer- Content Developer, Customer Service and
Culture Trainer
Jun’15- May’16 1 year
Easy Jet Consultant Trainer- Content Developer and E-mail Etiquette,
Customer Service and Culture Trainer
May’13- May’15 2 years
Intelenet Global Services Trainer- Customer Service and Culture Trainer Oct’08 – Apr’13 4.5 years
VIBGYOR High Language Teacher Jun’07 –Apr’08 1 year
Ryan Dennis
Entrepreneur, Innovator and Guide in Human Development
www.glassmarvels.com|gifts@glassmarvels.com|solutions@dennisdevelopments.com

2. MODULES I HAVE DEVELOPED
• Cultural Savoir Faire – Tel. Etiquette through Social Etiquette • The Door to Success
• Real Conversations – The Blow Torch to Breaking the Ice • Train the Trainer- A basic guide to content development
• Discourse- Understanding Communication Styles • Effective E-mail Writing Skills
• Cultural Communication- English in India • Logical Steps to Writing in Simple English- Save Time!
• An American Odyssey- Cultural Sensitization • The Empathy Self-learning Tool - Empathy in Writing
• Comprehending Written Customer Queries • Bringing out the Voice-over Artist in You: Your tone
• Being a Chameleon- Empathy • Delivering the ‘Service No’ in Customer Service
• A Minute to Sell It- Sales in a Minute • Assertive Communication
CERTIFICATIONS
Course Company Duration Course Description
Grading Written Skill Sets The British Council 21st
Dec’ 15 Understanding standards in written communication
based on Content, Communicative Achievements,
Organisation and Language
The CEF Workshop- Assessing &
Grading People’s Language Skills
The British Council 19th
May’14 Understanding & implementing the Guidelines of
the Common European Framework (CEF) to Assess
Written Communication.
Adapting, Exploiting and
Supplementing your Course
Material
The British Council 16 Apr’14 -17 Apr’14 How to customise your training sessions based on
your classes needs.
The Training Apprentice Program
Serco Global Services
with The British Council
1 Jun’10 - 1 Apr’11
In-House grooming/certification program for
apprentice trainers
The 7+1 Habits of the Highly
Effective Trainer
Serco Global Services 9 Jun’11 – 10 Jun’11
Tips and techniques trainers should employ for
training effectiveness
Train the Trainer Kaizer, Andheri (West) 7Jun’08 - 28 Jun’08
Understanding the key behavioural traits a trainer
should display in class

3. ACADEMIC QUALIFICATIONS
Degree
Year of
Passing
College/University Grade
B.Ed. (Eng. Literature & Hist.) Mar’ 07 St. Xavier’s Institute of Education, Churchgate/ University of Mumbai II
B.A (Eng. Literature & Hist.) Mar’ 04 St Andrew’s College, Bandra/ University of Mumbai II
HSC (Sci.) Feb’ 00 St Andrew’s College, Bandra/ University of Mumbai I
SSC Mar’ 98 St. Anne’s High School, Orlem, Malad/ University of Mumbai I
AWARDS
Award Why I term this an achievement
The Pulse Annual Award for
outstanding performance and
significant contribution
To win an annual award in an organisation that boasts a strength of 40,000 employees was an honour
and achievement which showed that my efforts, work ethic and contribution to a global organization
made a significant impact and impression on the company.
The Serco Star - Regional award for
outstanding performance
This award was given at a regional level (Mumbai Region – 3 sites – Malad, Nesco, Thane) To be
recognised as a performer not just within a team, but at a regional level was personally a fulfilling
experience and solidified managements trust in my abilities as a trainer.
The Star Performer -Training and
Recruitment RnR
My first significant award with Serco, which gave a boost to my career and confidence as a trainer.