Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Quality Control & Best practice
Industry
Finance / Banking / Insurance
About
The presenter, Miss Romi Bhattacharjee is a professional with sixteen years of experience in promoting Customer Experience and administering Service Delivery. She leads remodelling of processes for improvement, redefining efficiency with automation, strengthening Brand Image
through service quality at all touch-points and hands-on experience with start-ups and new operations.
She is a certified COPC Implementation leader, with Expert Trainer (TTT) from American TESOL
apart from her certification as a Digital Evidence Analyst from Asian School of Cyber Law, MBA
from Symbiosis (SCDL), Dip Textile Designing and a graduate in Computer application from I.T.
College.
Tags
marketing automation
sales
research
process
nexgen
life cycle
lead quality
lead generation
improvement
human element
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