CEO/President Level Collection and Recovery "concern" issues

1. Chief Executive Officer and President
I your colection and recovery operations sacrificing incom e,j
s l eopardizing
com pl
iance and hurting organizationalsuccess?
See if issues you’re facing offer opportunities to raise the effectiveness and efficiency of your institution’s debt
collection and special asset recovery operations.
Chalenge area 1:I
l ncom e growth and protection
Non- interest incom e growth and l avoidance W ith income a number- priority,
oss one and current economic
conditions straining consumers’ abilities to repay debts, it a primary obj
is ective of your institution to max e
imiz
collections,prevent charge-offs, increase recoveries ( non-interest income)and reduce collection ex penses?
Yes No Not Applicable
Maxim izing autom ation I best- breed collection and recovery software would increase collection
f of-
capacity,increase operational professionalism ,facilitate com pliance,strengthen incom e and prevent
charge-offs,would your institution gain?
Yes No Not Applicable
Prioritizing work W ould it max imiz the impact of your collection efforts if your finite resources focused on
e
the biggest risk first,identifying collectibility and predicting bank
s ruptcies before debtors file?
Yes No Not Applicable
Chalenge area 2:Com pl
l iance and risk m anagem ent
I
ncreased scrutiny Are you confident that your current collections’ operations will hold up to growing
delinquencies,charge-
offs and bankruptcies,especially as detailed audits and ex ams are on the rise?
Yes No Not Applicable
Protecting against cl s Should a claim be filed against sold loans,
aim guaranteed loans and/ insured
or
loans, you confident the collections’ operations would pass the investors’,
are guarantors’ or insurers’ scrutiny?
Yes No Not Applicable
Com pl iance with l
aws and regul ations I your compliance officer challenged to ensure your collections’
s
operations are complying with state and federal collection law?
Yes No Not Applicable
Docum entation I your institution’s attorney satisfied with the q
s uality and accuracy of collector documentation
for all related litigation?
Yes No Not Applicable
Chalenge area 3:Non-
l interest incom e growth
Charge-offs I the am ount of m oney your institution has charged off in recent history in line with
s
m ax um profitability?
im
Yes No Not Applicable
Chief Executive Officer and President www.ibshome.com Page 1 of 2

2. Recovery forecasts Are you exceeding forecast revenue on recoveries?
Yes No Not Applicable
Recovery factors Are any of the following factors j eopardiz current recovery revenue goals?
ing
• Growing delinquency volumes
• Collection complex due to foreclosure,repossession and bank
ity ruptcy compliance
• Heightened scrutiny of collection efforts on sold,insured and guaranteed loans
Yes No Not Applicable
Chalenge area 4:Reporting
l
Reporting criteria Are you very happy with the speed,automation and consistent accuracy of overall
portfolio management reporting?
Yes No Not Applicable
Inform ation qual Are you and your board getting high-
ity level information supplemented with accurate and
timely collector comments on each account?
Yes No Not Applicable
Supervision Are you getting high- level information,track your maj and minor application or product
ing or
types,while also monitoring branches and loan officers?
Yes No Not Applicable
Tim el
iness Can you obtain reports quick or only after manual assembly of your requested information?
ly,
Yes No Not Applicable
W here to go from here
I any of these issues are significant concerns to you and your organiz
f ation,or if you have questions on any of these
topics,tak the first step in ex
e ploring whether I can mak that concern go away. Visit www.
BS e ibshom e. com ,call our
Sales Team at ( 603)410- 5710 or read more in the corresponding brochure.
Chief Executive Officer and President www.ibshome.com Page 2 of 2