1. Bsalim - Metn
Lebanon
00961-3-727778
garana_rita@hotmail.com
RITA GARANA
DETAILS TELECOM TECHNICAL GAINED EXPERIENCE AND SKILLS :CREDIT CONTROL-RECEIVABLES-
COLLECTION BILL ISSUANCE-BILLING DISCREPANCIES -REPORTING AT GSM OPERATORS
DU -DUBAI  Team leader for executing the first bill run ,leading operation launch of first invoice.
(postpaid and prepaid lines)
 Develop test plans and run test scenarios .(tariffs, rating , billing cycles, offers)
 Performing checks on tariffs, invoices (before and after bill run), data records and
files.
 QA checks on the CDR rating, mediation and bill generation. Detection of unbilled
 items and loss of data (postpaid and prepaid).
 Compare of Switch, IN results Vs billing platform at billing cycle.
 Integrity check on provisions between IN, HLR and billing application.
 Insure that all systems are coherent in terms of subscribers and services.
 Setting and intervening in the credit policies and brackets set for billed and
unbilled invoices to control and minimize risk and input in CRM.
 Daily Dunning followup , high usage control & credit ceiling monitoring .
 Issue monthly Quality Assurance report evaluating all customer interactions and
interdepartmental activities in regards to customer and billing disputes.
 Capture and report customer comments towards continual product and services
development.
 Giverecommendation for new products, policies, and process improvement.
 Engaged in committees for testing of new applications as CRM, ERP, Billing process
, invoicelayout , new services etc
 Acted as liaisonbetween Billing, Revenue Assurance, Commercial back office and
Finance dept.
 Analytical reporting (daily, monthly) as aging of receivables, subscriber evolution ,
statistical reporting of services by profit and destinations. (etc)
 Assisting in publishing KPIs, reference documents and procedures, project planning
sessions.
 Compare and analyze trend of revenues by service/type.
LIBANCELL -BEIRUT  Good understanding of the end-to-end lifecycleof an event from generation to
billing.
 Reconciling of billing and receivable data with accounting records, billing
application and switch records. Analysis of billing before and after issuing invoices.
 Maintain that subscribers, operators, service providers, (etc) are invoiced and
settled correctly.

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 Resolving back office Billing Trouble tickets within the agreed SLA’s.
 Raising defects and change requests with IT where an issue with the system has
been identified.
 User Acceptance Testing of billing defects and CRM applications.
 Capture and report customer comments towards continual product and services
development.
 Monitor and review the company credit policy. Ensure compliance across all
business units and report on discrepancies while maintaining an audit trail on any
irregular deviation.
 Work closely with the Sales, marketing, products, support systems and enterprise
planning. In addition to the necessary business units to ensure the customer
strategy is being implemented and practiced properly within the defined service
levels.
 Monitor on daily basis incoming funds resulted from operations. This is done by
auditing the operations transaction by producing approx.30 reports daily.
 Project team leader: As Unbilled Credit Control Loop, which is a tool, used for
detecting high usage and categorizing subscribers in order to minimize risk of
unpaid invoices.
 Collections, Control subscriber high usage traffic, Installments, Legal actions,
tracking of black listed subscribers and fraud accounts. Bank/cash guarantee
monitoring against subscriber traffic.
 Unit representative in committees responsible for offers and products that have
impact on receivables and billingissues.
 Provide needed leadership and direction to credit team by shaping appropriate
visionstrategy & missionfor the benefit of the business
 Revenue sharing analysis with operators and Ministry of telecommunication.
 Interaction with various other telecom operators for settlement of interconnect
dues and resolving disputes.
 Understanding of Data Reference/Call Scenario between operators.