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Richard Anderson Crowley
Houston, TX 77068­1934
(281) 893­2731
rcrowley@hotmail.com
www.linkedin.com/in/rickcrowley1
www.visualcv.com/racrowley
Summary:
● 8+ yrs Software Testing/Quality Assurance Experience in the IT industry.
● Excellent skills in Manual Testing and excited to learn more about automated testing.
● Began learning skills in Automated Testing using Quick Test Pro 8.2, Winrunner 7.6, Load Runner 8.0, and Quality
Center 8.0.
● Experienced in developing Test Plan design document, test scripts, and test results for users and developers.
● Experience in analyzing the system level test cases as per the requirements of the user.
● Experienced in executing the test scripts in different browsers like IE, Fire Fox, Netscape, Safari.
● Experienced in troubleshooting issues with development team and end users.
● Experience in being a test lead to meet the project time schedule, deadlines, and requirements.
● Experienced in testing the functionality of GUI and non­GUI applications.
● Experienced in creating Test Plans, Test Scripts, Test Defects and logs.
● Experienced in System, Functional, Integration, and manual regression testing.
● Created Data­Driven Tests using QTP 8.2, Winrunner 7.6, and Quality Center 8.0.
Work Experience:
USPS, Cypress, TX, 01/15 ­ 03/15
Rural Carrier Associate
● Cased mail and delivered all mail to appropriate locations and brought outgoing mail back to station.
Whataburger, Houston, TX, 08/09 – 06/2012
Team Member
● Prepared and cooked food in fast food environment while also maintaining restaurant cleanliness and attending to
needs of the customers.
TEK Systems – United Services Automobile Association (USAA),​ San Antonio, TX, 04/04 – 11/07
Software QA Testing Engineer | Internet/Intranet Testing – (Contract)
● Began learning and using Quick Test Pro 9.2 and creating automated scripts using automation framework.
● Test Lead of one of the CRM releases and website releases and lead a team of offshore testers.
● Testing of all lines of business products (M&P) for internet and voice systems to meet user requirements.
● Creating test cases and coordinating testing efforts with lines of businesses and helped user testers.
● Lead and managed testing team on intranet mod maintaining business requirement standards.
● Coordinated testing of Internet and voice releases and out­of­cycles to meet weekly user update standards.
Remedy Staffing Professionals – United Services Automobile Association (USAA), ​San Antonio, TX, 05/02­05/03
Software QA Testing Engineer | Internet/Intranet Testing – (Contract/Temporary)
● Testing of all lines of business products (M&P) for inter net and voice systems per user requirements.
● Creating test cases and coordinating testing efforts with lines of businesses (business users).
● Lead and managed testing team on intranet mod that met business user requirements.
● Coordinated testing of inter net and voice releases and out­of­cycle releases per business user updates.
TAC Nationwide ­ International Transportation (Navistar), ​Sidney, OH, 05/00­04/01
Software QA Testing Engineer ­ (Contract)
● Regression, Performance, and System Testing on a new product in non­GUI application.
● Software Testing of protocol software using Visual Basic with a SQL Server and DB2 Database.

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● Created tests and instructional documentation per business user requirements.
● Created Visual Basic programs to create many records in test tables and to analyze the performance tests.
Certified Associates Incorporated (CAI) ­ Lockheed Martin, ​Webster, TX, 11/99­01/00
Technician ­ (Contract)
● Managed moves of computers between offices at Lockheed Martin.
● Checked that computers were on the network after being moved.
● Managed inventory of computers and computer hardware and peripheral items.
● Changed parts inside computers and changed toners in printers to keep them workable.
Electronic Data Systems (EDS), ​San Antonio, TX, 06/97­11/99
Systems Engineering Associate (SE ­ Associate) / Software QA Testing Engineer
San Antonio, TX
● Tested proprietary application using MIL Standard 498 criteria using SQL Anywhere 5.0 and ASA 6.0
● Maintained SQA Suite 6.0, Team Test Edition defects using business user standards.
● Maintained data, filters, and reports in SQA Suite to inform development team of results of test scenarios.
● Created and maintained Test Cases, Test Procedures, and User Test Scripts using business requirements.
● Created, maintained, and tested GUI standards to meet business requirements.
● Created Security Profiles and tested security application using business requirements.
● Compiled and generated PowerBuilder 6.0 and Microsoft Visual C++ 5.0 objects.
● Created the User Acceptance Testing (UAT) Exit Criteria and Checklist and contributed to both reports to show
issues and successes of testing efforts.
● Directed group consisting of a developer, tester, functional analyst, data analyst, SQA specialist, requirements
management, and configuration management for defect resolution.
● Communicated and maintained issues the customer discovered during Systems and Integration Testing (SIT) and
Systems Qualification Testing (SQT).
Irving, TX
● Validated accounts receivables and verified checks matched an invoice.
Houston, TX
● Worked with SQL and PL/SQL in an Oracle classroom setting.
● Maintained directories, UNIX VI editor, and directory structures in UNIX (using Kernel and C shells) in a UNIX
classroom setting.
Center for Computing and Information Systems ­ Baylor University, ​Waco, TX, 05/94­12/96
Student Assistant
● Delivered daily and monthly confidential reports to various offices on campus.
● Maintained van used for deliveries.
● Retrieved supplies from the warehouse when needed.
Education:
Bachelor of Business Administration (BBA) in Management Information Systems (MIS)
1996 Baylor University
Waco, Texas
Summary of Computer Skills:
Testing Tools:​ Quick Test Pro 8.2, Winrunner 7.6, Load Runner 8.0, Quality Center 8.0, Test Director 8.0, Star Team,
Harvest, SQA Suite 6.0, Visio, (Intellution ETP, iFix)
Operating Systems:​ (Windows XP, 98/95, 3.x, NT 4.0), DOS 6.x, System 7, UNIX
Office Tools:​ Microsoft Office 2007
Databases:​ Sybase SQL Anywhere 5.0, ASA 6.0, Oracle, MS SQL Server 7.0, DB2, SQL Central
Browsers:​ MS Internet Explorer 7.0, Netscape Navigator 7.02, Mozilla Firefox 2.0.0.6, Safari 3.0.2
Special Projects:
● Managed restoration of a Veterans Cemetery requiring project management, project methodology, recruitment of
personnel, and provision of refreshments for my ​Eagle Scout Project​.