240163436-Iso-17024-2012-Powerpoint.ppt

11/2/2023
Presentation on the new standard
ISO/IEC 17024: 2012
Conformity assessment – General requirements for
bodies operating certification of persons
Slide 1

Introduction
This presentation has been developed by the Convenor of ISO
CASCO WG 30.
The aim is to support all interested parties concerned by the
implementation of this new standard, ISO/IEC 17024 Conformity
assessment – General requirements for bodies operating
certification of persons.
This is an open presentation without any copyrights and can be
used by anyone.
ISO CASCO Secretary ISO CASCO Convenor WG 30
Sean MacCurtain Dr. Cynthia D. Woodley
11/2/2023
Slide 2

Purpose of ISO/IEC 17024
Standard for Certification of Persons
Official Title – General requirements for bodies operating
certification of persons
Introduction – “. . . Has been developed with the objective of
achieving and promoting a globally accepted benchmark for
organizations operating certification of persons”
Introduction – “. . .This international standard can serve as the
basis for the recognition of the certification bodies for persons and
the certification schemes under which persons are certified, in
order to facilitate their acceptance at the national and international
levels.”
11/2/2023
Slide 3

WG30 – Revision of ISO/IEC 17024
ISO/IEC 17024 originally published in 2003. Due for
systematic review in 2008 (usually every 5 years).
ISO member bodies voted down ISO/IEC 17024 for
systematic review.
ANSI introduced a New Work Item proposal to completely
revise ISO/IEC 17024.
October 2008 member bodies voted in favour of the New
Work Item proposal to revise ISO/IEC 17024.
Based on New Work Item, a working group (WG30) was
formed to revise ISO/IEC 17024.
Slide 4
11/2/2023

Timeline of Revision ISO/IEC 17024
11/2/2023
Activity Date(s) Output Participants Results ballot
1st WG30 meeting-
terms of reference,
scope and structure
9-10 February 2009 16
2nd WG30 meeting 22-24 July 2009 WD1 17
3rd meeting (DG
meeting)
28-29 September 2009 WD2 5
4th WG30 meeting 22-24 February 2010 WD2 22
5th WG30 meeting 22-24 June 2010 CD1 16
6th WG30 meeting 18-20 January 2011 DIS 18
7th meeting (DG
meeting)
26-27 September 2011 12
8th WG30 meeting 5-6 December 2011 FDIS 19
FDIS out for ballot 1 March 2012
95% approval of
ISO P-members
and 97% of IEC P-
members
Standard Published 1 July 2012 Published
Slide 5

Goals of the Revision
Repair/rewrite areas of the standard that needed clarification or
had been confusing.
Incorporate all appropriate guidance from the IAF Guidance
Document (GD24) into the standard.
Add additional clauses in some areas.
Make the standard “look” like the other ISO standards (use
standard ISO/CASCO format).
Slide 6
11/2/2023

Most Problematic Areas of 17024 as
Reported on a Survey of ABs and CBs
conducted by IAF*:
ABs reported:
‒Development and Maintenance of a Certification Scheme
‒Surveillance
‒Evaluation
‒Organizational Structure
CBs reported:
‒Surveillance
‒Organizational Structure
‒Development and Maintenance of a Certification Scheme
‒Other (write in)
‒Evaluation
*Reported as results from IAF survey of ABs conducted in 2009
11/2/2023
Slide 7

Major Discussion Issues for WG30
What to do about schemes not owned by CB:
‒ Government owned
‒ Third party owned
Surveillance
‒ Not really being followed
‒ Not always needed depending upon the recertification period
Separation of Training/Certification Functions
‒ How far is that separation?
‒ Can a training organization be a CB for persons?
‒ Can trainers serve in any role in the certification program?
‒ Can a trainer be an evaluator?
‒ Can a CB require candidates to complete their training
program?
11/2/2023
Slide 8

Major Issues for WG30
Impartiality
‒ How assured?
‒ Is an Impartiality Committee required?
‒ Or can impartiality be demonstrated some other way?
Measurement rigor
‒ How much science of measurement should be added to the
standard?
‒ How much documentation is needed in the development of the
scheme?
Level of detail
‒ What is the appropriate balance between being too
prescriptive and providing enough information to help those
who do not understand the science of measurement?
Slide 9
11/2/2023

Major Issues for WG30
Scheme
-What are the mandatory components of a scheme versus what
are process requirements associated with the implementation of
a scheme?
Slide 10
11/2/2023

Major Sections in the New Revision
11/2/2023
Slide 11
1. Scope
2. Normative references
3. Terms and definitions
4. General requirements
5. Structural requirements
6. Resource requirements
7. Records and information requirements
8. Certification schemes
9. Certification process requirements
10. Management systems requirements
Annex A - Principles

Major Changes in the New Revision
11/2/2023
Slide 12
Change: Refer to the “Certification of Persons” instead of “Personnel
Certification” and “Certification Body for Persons (CBP)” instead of
“Personnel Certification Body (PCB)”.
Reason: “Personnel” is defined and translated as employee so
Personnel Certification and Personnel Certification body were
interpreted as certification of one’s own employees. This is not
correct. New term Certification of Persons and Certification Body for
Persons is so everybody will understand that this is certification of
people (not employees).

11/2/2023
Slide 13
Change: Added new terms for Certification Requirements, Scheme
Owner, Certificate, Assessment, Invigilator, Personnel, Applicant,
Impartiality, Fairness, Validity, Reliability, Interested Party and
Surveillance.
Reason: Several of these terms were misunderstood or confusing to
readers of the standard and needed to be defined.

11/2/2023
Slide 14
Change: Added a more detailed section for Management of
Impartiality (4.3). Impartiality may be achieved through the use of an
Impartiality Committee or through other methods.
Reason: Impartiality and objectivity are the cornerstones for the
certification of persons. If the process for verifying the competence of
persons and certifying the competence of persons is not impartial and
objective then there is no value to the certification of persons.

11/2/2023
Slide 15
Change: Added a new section with more information about the
Structure of the Certification Body in Relation to Training (5.2).
Reason: Training is a threat to impartiality (5.2.3). Therefore the
Certification Body for Persons must demonstrate the independence of
the certification activities from training activities to ensure the
confidentiality, information security and impartiality of the certification
activities are not compromised (5.2.3.b).
A trainer may not serve as an examiner of a specific candidate they
have trained for a period of 2 years (5.2.3.e) unless the CB can
demonstrate how it does not compromise impartiality.

11/2/2023
Slide 16
Change: Added more detail to section for personnel:
-General Personnel Requirements (6.1) Clauses pertaining to
competence, training and signing of conflict of interest and confidentiality
agreements added.
-Requirements for Examiners (6.2.2) Clauses pertaining to competence,
impartiality, and declaration of conflicts of interest added.
-Requirements for other personnel involved in the assessment (6.2.3)
(new section added) Added requirements for invigilators and
examination administrators.
-Outsourcing (6.3) Includes contracted and subcontracted services.
Note that Personnel definition (3.12) includes individuals internal or
external who carry out activities for the certification body.
Reason: The competence of personnel is important to ensure that
certification activities are carried out correctly and impartially.

11/2/2023
Slide 17
Change: More detail added for Records and Information
Requirements:
Applicant, Candidate and Certified Persons records (7.1) – describes
what persons records must be stored.
Public Information (7.2) – describes information that must be available
both with request and without request.
Confidentiality (7.3) – provides clauses relating to confidential data
including candidate data and examination data.
Reason: A certification body for person must carefully balance
information that should be available to the public with and without
request and information that must be kept confidential.

11/2/2023
Slide 18
Change: New detailed section pertaining to security (7.4).Includes clauses
pertaining to the security of confidential candidate data (personal
information, etc.), and clauses pertaining to the security of examination data
(test questions, answers, exam papers, etc.). Requires the CB to develop
security polices and procedures that includes consideration of the location
of the materials (transport, storage, exam centres, destruction, digital, etc.),
the nature of the materials (electronic, paper, test equipment, etc.), and the
steps in the life cycle of examinations (development, administration, results
reporting, etc.)
Reason: The release of some confidential information (such as
examination information) could result in the invalidation of the entire
certification program. It is important that all confidential and secure
information is kept confidential. Many CBs are unaware of the security
threats associated with their certification programs.

11/2/2023
Slide 19
Change: More detailed description of certification schemes. Now
recognizes an external scheme owner. Provides clauses detailing the
requirements for the contents of a scheme (8.2), detailed clauses for
certification requirements that must be in a scheme (8.3), and detailed
requirements for the development and review of the certification
scheme (8.4). The requirement for a Job Task Analysis is now included
in the standard (8.4). Surveillance is now “if applicable” as based on
the scheme. Requires that the scheme be reviewed and validated on
an ongoing, systematic basis.
Reason: Development of the scheme was cited as one of the
problematic areas in the survey of ABs and CBs. The new standard
provides additional information to clarify scheme requirements.

11/2/2023
Slide 20
Change: More detail provided for the Certification Process
Requirements (9) including the application process (9.1), assessment
process (9.2), examination process (9.3), decision on certification (9.4),
suspending, withdrawing or reducing the scope of certification (9.5),
recertification process (9.6) and the use of certificates, logos and marks
(9.7).
Reason: IAF survey showed confusion for many of these processes.
Additional detail was required to help make the clauses and
requirements clear.

11/2/2023
Slide 21
Change: New appeals section (9.8), new complaints section (9.9), and
new management systems requirements section (10).
Reason: Required PAS documents.

The mandatory PAS documents were incorporated into the revised
standard:
11/2/2023
Slide 22
1. ISO/PAS 17001 on Impartiality included in clause 4.3
2. ISO/PAS 17002 on Confidentiality included in clause 7.3
3. ISO/PAS 17003 on Complaints and appeals included in clauses 9.8 and 9.9
4. ISO/PAS 17004 on Disclosure of information included in clause 7.2
5. ISO/PAS 17005 on Use of management systems included in clause 10

11/2/2023
Slide 23
Change: Principles section added in Annex A. Includes principles
associated with impartiality, competence, confidentiality and openness,
responsiveness to complaints and appeals, and responsibility.
Reason: The revised standard cannot give specific requirements for all
situations that can occur. The principles are designed to be applied as
guidance for unanticipated situations. The principles serve as the
framework for the entire standard.

Cross Reference 17024:2003 to
17024: 2012
11/2/2023
Slide 24
ISO/EC 17024 2003 ISO/IEC 17024 2012 Differences/Comments
Introduction Introduction Same
1. Scope 1. Scope New note added regarding reference to
Certification Body in this standard refers to
Certification Body for Persons (CBP).
2 Normative references 2 Normative references Changed normative references.
3 Terms and definitions 3 Terms and definitions Changed normative documents for terms
3.1 appeal 3.19 appeal Same
3.2 candidate 3.14 candidate Slightly reworded
3.3 certification process 3.1 certification process Slightly reworded
3.4 certification scheme 3.2 certification scheme Slightly reworded
3.5 certification system Deleted and combined with Certification Process
3.6 competence 3.6 competence Reworded
3.7 complaint 3.20 complaint Slightly reworded
3.8 evaluation Deleted and removed from the standard (replaced
with “assessment”)
3.9 examination 3.9 examination Slightly reworded
3.10 examiner 3.10 examiner Slightly reworded

17024: 2012
11/2/2023
Slide 25
3.11 qualification 3.7 qualification Slightly reworded
3.3 certification requirements New definition
3.4 scheme owner New definition
3.5 certificate New definition
3.8 assessment New definition
3.11 invigilator New definition
3.12 personnel New definition
3.13 applicant New definition
3.15 impartiality New definition
3.16 fairness New definition
3.17 validity New definition
3.18 reliability New definition
3.21 interested party New definition
3.22 surveillance New definition

17024: 2012
11/2/2023
Slide 26
4 Requirements for
certification bodies
Deleted
4.1 Certification body Deleted
4.1.1. Clause deleted
4.1.2 Clause deleted
4.1.3 9.4.3 Slightly reworded
5 Structural requirements New section
4.2Organizational
structure 5.1 Management and
organization structure
4.2.1.a) Clause deleted (added impartiality section)
4.2.1 b) 4.2 Slightly reworded
4.2.1 c) 5.1.2 Reworded and additional parties to be identified
added.
4.2.1 d) 4 General requirements
4.1 Legal matters
Reworded

17024: 2012
11/2/2023
Slide 27
4.2.2 4.3 Management of impartiality
4.3.1
Reworded
4.2.3 Deleted. New section on development and
maintenance of a scheme was added. CB does
not have to appoint a scheme committee.
Scheme owner can be outside of the CB.
4.2.4 a) 4.4 Slightly reworded
4.2.4 b) Covered under new section on impartiality (4.3)
42.4 c) Covered under new section on impartiality (4.3)
4.3.2 New clause
4.3.3 New clause
4.3.5 New clause
4.3.6 New clause
4.3.7 New clause
4.3.8 New clause

17024: 2012
11/2/2023
Slide 28
4.2.5 5.2 New section covers old clause 4.2.5 and adds
additional requirements
5.2.2 New clause
5.2.3 a) New clause
5.2.3 b) New clause
5.2.3 c) New clause
5.2.3 d) New clause
5.2.3 e) New clause
4.2.6 Entire sections for appeals and complaints added
(see sections 9.8 and 9.9)
4.2.7 See new section on personnel (6.1)
4.3 Development and
maintenance of a
certification scheme
See new section for certification schemes (8)

17024: 2012
11/2/2023
Slide 29
4.3.1 See new section for certification schemes (8)
4.3.2 See new section for certification schemes (8)
4.3.3 9.2.2 Reworded and placed in new section on
assessment (9.2)
4.3.4 Deleted clause
4.3.5 4.3.4
5.2.1
Split into two sections (Impartiality 4.3 and
Structure of the certification body in relation to
training 5.2)
4.3.6 9.3.5 Moved to a new section on examination process
4.4 Management system
4.4.1
4.4.2
4.4.3
All of Section 10 All of Management System moved to a new
section 10.
4.5 Subcontracting 6.3 Outsourcing Changed subcontracting to outsourcing
4.5.1 6.3.1
9.4.2
Reworded and put into 2 clauses
4.5.2 6.3.2 Reworded

17024: 2012
11/2/2023
Slide 30
4.6 Records 7 Records and information
requirements
4.6.1 7.1.1 Same
4.6.2 7.1.2 Same
4.7 Confidentiality 7.1.3 Reworded and entire new section on
Confidentiality added (7.3)
7.2 Public Information New section
7.2.1 New clause
7.2.2 New clause
7.2.3 New clause
7.2.4 New clause
7.3 Confidentiality New section for confidentiality added
7.3.1 New clause
7.3.2 New clause
7.3.3 New clause
7.3.4 New clause
7.3.5 New clause

17024: 2012
11/2/2023
Slide 31
4.8 Security 7.4 Security New Section for security added
7.4.1 New clause
7.4.2 New clause
7.4.3 New clause
6. Resource Requirements New section for resource requirements added
5 Requirements for
persons employed or
contracted by a
certification body
5.1 General
6.1 General personnel
requirements
6.1.1 New clause
6.1.2 New clause

17024: 2012
11/2/2023
Slide 32
6.1.6 New clause
6.1.8 New clause
6.2 Personnel involved in the
certification activities
New section for personnel added
6.2.1 General New clause
5.2 Requirements for
examiners
6.2.2 Requirements for examiners
5.2.1 6.2.2.1 Reworded
6.2.2.2 New clause
5.2.2 6.2.2.3
6.2.3 Outsourcing New section for outsourcing added
6.2.3.1 New clause
6.2.3.2 New clause
6.4 Other Resources New clause
8 Certification Schemes New section for certification schemes added
8.1 New clause
8.2 New clause
8.3 New clause
8.4 New clause
8.5 New clause
8.6 New clause that allows a scheme owner to be a body
other than the certification body for persons

17024: 2012
11/2/2023
Slide 33
6 Certification process 9 Certification Process
Requirements
6.1 Application 9.1 Application Process
9.1.3 New clause
9.2 Assessment Process New section for assessment process added
9.2.1 New clause
9.2.2 see 2003 version, clause 4.3.3
6.2 Evaluation
Section deleted
B) covered by new clause 9.2.5
6.2.2 9.3.1 Reworded. Added language to address equating
of exam forms and comparability of the pass/fail
decision.

17024: 2012
11/2/2023
Slide 34
9.2.4 New clause
9.2.5 New clause
9.2.6 New clause
9.3 Examination process New section for examination process added
9.3.2 New clause to address exam administration
standardization
9.3.3 New clause to address exam administration
standardization
9.3.4 New clause
9.3.5 Reworded from 2003 version clause 4.3.6
6.3 Decision on
certification
9.4 Decision on certification
9.4.1 New clause
9.4.2 Reworded from 2003 versions clause 4.5.1
9.4.3 Reworded from 2003 version clause 4.1.3

17024: 2012
11/2/2023
Slide 35
6.3.1 9.4.4
9.4.5 New clause
9.4.6 New clause
6.3.2 9.4.7
9.4.9 New clause
6.4 Surveillance Section deleted
9.5 Suspending, withdrawing or
reducing the scope of
certification
New section
9.5.1 New clause
9.5.2 New clause
9.5.3 New clause
9.5.4 New clause

17024: 2012
11/2/2023
Slide 36
6.5 Recertification 9.6 Recertification Process
6.5.2 9.6.1
9.6.2
9.6.4
Reworded and split into three clauses
9.6.3 New clause
9.6.5 New clause
6.6 Use of certificates and
logos/marks
9.7 Use of certificates, logos and
marks
6.6.1 9.7.1 Same
6.6.2 9.7.2 Same

17024: 2012
11/2/2023
Slide 37
9.8 Appeals against decisions on
certification
New Section for appeals
9.8.1 New clause
9.8.2 New clause
9.8.3 New clause
9.8.4 New clause
9.8.5 New clause
9.8.6 New clause
9.8.7 New clause
9.9 Complaints New section for complaints
9.9.1 New clause
9.9.2 New clause
9.9.3 New clause
9.9.4 New clause
9.9.5 New clause
9.9.6 New clause
9.9.7 New clause
9.9.8 New clause
9.9.9 New clause
9.9.10 New clause

17024: 2012
11/2/2023
Slide 38
10 Management system
requirements
New section for management systems
10.1 New clause
10.2 New section
10.2.1 New clause
10.2.2 New clause
10.2.3 New clause
10.2.4 New clause
10.2.5 New section
10.2.5.1 New clause
10.2.5.2 New clause
10.2.5.3 New clause
10.2.6 New section
10.2.6.1 New clause
10.2.6.2 New clause
10.2.6.3 New clause
10.2.6.4 New clause
10.2.7 New clause
10.2.8 New clause
Annex A – Principles New Appendix (Principles)

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