1. Emergence(of(Mobile(&(Cloud(
Technologies(in(Facility(Management(
Rao$Srinivasa$
Chief$Execu3ve$Officer$
Kowni$Technologies$Inc.,$
59,$William$Lewis$Street,$Kitchener$
rao.srinivasa@kowni.com$
Kowni.com$$

2. MANAGING(CEUs(AND(CFM®(MAINTENANCE(POINTS(
You$are$eligible$to$receive$Con3nuing$Educa3on$Units$and$Cer3fied$Facility$Manager®$
maintenance$points$for$aPending$sessions$at$IFMA's$Facility$Fusion$Canada.$
To(receive(20(CFM(maintenance(points:$
Record$your$aPendance$on$your$CFM$Recer3fica3on$Worksheet.$
At$recer3fica3on$3me,$submit$your$completed$CFM$Recer3fica3on$Worksheet.$
To(receive(CEUs:$
Pay$the$US$15$processing$fee$via$registra3on$$$
Log$into$the$APendee$Service$Center$hIp://Knyurl.com/kezzbha$
Your$log$in$informa3on$was$sent$to$you$when$you$registered$for$the$conference.$
Complete$the$session$evalua3on$then$take$the$five$ques3on$CEU$assessment.$AWer$
passing$the$assessment,$you$will$receive$your$cer3ficate$of$comple3on.$CEUs$can$only$be$
earned$upon$successful$comple3on$of$the$assessment.$$
Individuals(seeking(CEUs(or(LUs(from(other(organizaKons(must(contact(those(
organizaKons(for(instrucKons(on(selfPreporKng(credit(hours.(

3. Your(Feedback(is(Valued!(
Please(take(the(Kme(to(Evaluate(Sessions(
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4. Meet(Our(Presenter(s):(
Rao(Srinivasa,(MRICS(
CoXFounder$&$CEO$
Kowni$Technologies,$Inc.$
(Technology+solu.ons+&+Consul.ng+for+Facility+Management+Industry)+
rao.srinivasa@kowni.com$$
www.kowni.com$
Kitchener$(CAN)$$X$Bangalore$(IND)$
Career$stretch$from$Auto$mechanic$to$building$Ford$Motor$Company’s$Greenfield$Car$
Plant$in$India$&$making$Ford’s$debut$car$IKON$(C195)$car$as$JD$Power$Quality$car$for$3$
years$in$a$row$as$Six$sigma$Director$
Crea3ng$best$prac3ce$library$for$JLLXAsia$Pacific$Countries$and$Facili3es$Management$Top$10$
tools,$advising$MicrosoW$&$Cisco$on$the$Campus$projects,$running$APAC$Engg$&$Opera3ons$
and$crea3ng$processes$for$Cri3cal$Environment$Management$
Heading$Cri3cal$Systems$&$Engineering,$Facility$Management$as$a$Vice$President$at$Goldman$
Sachs$in$India$and$building$Datacenters$&$Facili3es$to$augment$Goldman’s$growth$in$India$from$
1000$to$5000$employees$
BTW…Rao is also a qualified graduate mechanical engineer and did his PG
Diploma from India’s prestigious IIM-Kozhikode and clocks 22 years of experience

5. Review(Session(Learning(ObjecKves(
1. Understand$how$technology$plays$a$role$in$efficiently$managing$
facili3es.$$
2. Find$out$how$to$enhance$asset$life$cycle$with$the$use$of$mobile$and$
cloud$technologies.$$
3. Discuss$the$emergence$of$cheaper$and$more$affordable$technology$
solu3ons,$and$how$these$solu3ons$improve$FM's$work.$$
4. Hear$about$the$overall$benefits$of$using$cloud$and$mobile$
technologies$in$facility$management,$including$increased$ROI.$$

6. DefiniKon:( Facili&es) Management) is) all) about)
managing)a)facility)/)property,)by)way)of)managing)a)
complex)set)of)independent)service)ac&vi&es,)under)one)
single) umbrella) in) a) uniform,) collabora&ve) &)
progressive)way.))
IntroducKon(to(FM(&(ComplexiKes(
So….$What’s$in$it$for$me…!??$

7. 1. House(Keeping(&(Janitorial(
2. Pest(Control(
3. Soa(Scaping(
4. Land(Scaping(
5. Security(Guarding(Services(
6. Security(Monitoring((
7. Concierge(Desk(
8. Facility(Help(Desk(
9. Visitor(Management(
FM(OperaKons(–(TradiKonal(PracKces(
1. MEP(–(Mechanical(
2. MEP(–(Electrical(
3. MEP(–(Plumbing((
4. CriKcal(Systems((
5. Fire(&(Life(Safety(
6. Carpentry(&(PainKng(
7. Minor(Projects((
8. Churn(Management(
9. Scrap(&(Disposals(
10. Procurement(&(Inventory(
Management(
11. Contracts(Management(
12. Audits,(Regulatory(&(
Compliances((
FaciliKes(Management…(perhaps(the(most(versaKle(act(of(balancing:(
(((Soa(Services ( ((((((Hard(Services( ( (((((((((Business(Services ((
1. Document(Management((
2. Reprographics(
3. Event(Management(
4. Front(Office(&(Guest(
RelaKons(
5. Travel(&(Business(Services((
6. Ground(TransportaKon(
7. Space(Planning((
8. Cafeteria(/(Retail(Counters(
9. Corporate(CiKzenship(
10. BCP,(Crisis(Management(&(
Change(Management(
11. Environment,(Health(&(
Safety((
…and$many$more$func3ons$to$add$

8. FM(OperaKons(–(TradiKonal(PracKces(
WPSX
Global$
Head$
WPSXAPAC$
ANZ$
Australia$
New$
Zealand$
North$Asia$
China$ Hong$Kong$ Taiwan$$
AsiaXJapan$
Japan$ Korea$
South$East$
Asia$
Singapore$
&$ASEAN$
South$Asia$
India$$ Pakistan$ Sri$Lanka$
WPSXEMEA$
UK$ Russia$
Switzerlan
d$
European$
Union$
North$
Africa$
Middle$
East$
WPSX
Americas$
WPSX
LATAM$
Mexico$ Brazil$
WPSXNorth$
America$
USA$
NY$ Chicago$ LA$ Bay$Area$
Canada$
Toronto$
Bri3sh$
Columbia$
Typical$WORK$PLACE$SOLUTIONS$(WPS)$Team$Global$Foot$Print$in$Current$Scenario:$
In$this$above$model,$we$have$show$cased$38$different$regional$head$teams$spread$
geographically$across$the$world.$$
A$simple$mathema3cal$equa3on$of$what$combina3onal$ac3vi3es$these$32$different$
facility$management$func3ons$across$38$geographically$spread$loca3ons$create...$=$
$ $ $38$x$32$=$1,216$
Imagine$the$volumes$of$even$one$single$report$spread$across$these$
regions….$

9. FM(OperaKons(–(TradiKonal(PracKces(
Challenges(/(Tasks(
• Voluminous$Data$to$analyze$
• Changing$needs$&$requirements$
in$the$human$factories…a.k.a.$
tech$/$business$parks$
• Changing$economy$condi3ons…$
making$FM$teams$dance$on$a$
twin$edged$sword$
• Cultural$imbalances$across$
geographical$loca3ons$
• TimeXzone$differences$
My(Controlling(M/Csm(
• MS$Office…s3ll.$Thanks$to$Bill$
Gates$☺$
• Burning$my$midXnight$oil$with$a$
side$kick$from$Tim$Hortens$/$
Starbucks..$
• I$hate$mobile$phone,$it$spoil$my$
vaca3on$all$the$3me$
• Want$to$throw$my$blackberry$
before$I$walk$the$‘D’$path$
• My$outsourced$FM$team$is$lucky,$
they$have$a$new$job$once$every$3$
years$
By(the(way,(I(need(it(asap..(mm..as(on(yesterday….(!?(!(

10. FM(–(Why(Technology(?(
• Increased$Produc3vity$
• Increased$Communica3ons$
• Increased$Collabora3on$
• Consistent$Delivery$
• Enhanced$Customer$Experience$
• Data$Mining$&$Analysis$
• Reduced$Wastage$
• Reduced$Risk$$
• Instantaneous…$“Live”$

11. FM(OperaKons(–(Tech(PenetraKon(

12. Page$2$
We$all$want$
affordable$
technology…$$
What$is$the$typical$
response$one$gets$
about$Tech$Interest$
against$Investment?$$
FM(OperaKons(–(Interest(v/s(Investment(

13. Cloud(–(So(What?(
Cloud$
Compu3ng$
Common$
Infrastructure$
Online$
Resources$
OffXline$Access$
Online$Storage$
(Elas3c$
Expansion)$
Online$
Collabora3on$
Plaxorms$
Third$Party$$
Tools$
Integra3on$
Outsource$
Processes$
Shared$
Applica3ons$
Cloud$Compu3ng$helps$op3mizing$the$collec3ve$requirements$where$users$operate$
as$a$global$community$by$sharing$resources$&$infrastructure$

14. How(Mobile/Cloud(Technology(Help(
• Collec3ng$data$in$real$3me$
• Collate$&$Collaborate$relevant$informa3on$
• Analyzing$the$data$&$Show$casing$the$
interpreta3ons$on$a$Live$Dashboard$
• Send$alerts$on$any$deficiency$in$the$system$
• Create$virtual$office$in$smart$phones$$
• Help$increasing$the$quality$of$service,$efficiency,$
delivery$and$reduce$the$cost$/$expenses$

15. How(Mobile(/(Cloud(Work(
Cloud$Solu3ons$to$manage,$
• $Energy$Management,$*$Facility$Assets$,$*$SoW$services$
Cloud(Types(
• $$Private$Cloud$
• $Virtual$Dedicated$Servers$
• $$Public$Cloud$
• $Virtual$Public$Servers$
Mobile(Planorms(
• $Near$Field$Communica3on$(NFC)$
• $WIFI$/$Blue$Tooth$
• $RFID$
• $BioXmetric$/$Re3na$/$Palm$etc.,$
• $Magne3c$Strip$
• $Remote$
• $Global$Posi3oning$
• $GPRS$

16. Typical(CosKng(on(Cloud(/(InPhouse((
Courtesy:$hPp://betanews.com/2013/11/04/comparingXcloudXvsXonXpremiseXsixXhiddenXcostsXpeopleXalwaysXforgetXabout/$

17. Cloud(/(Mobile…(Quick(Look(
NonPCloud((Internal(DC)(
Challenges$
• CapXEx$cost$on$Datacenters$
• CapXEx$cost$on$SoWware$
• Qualified$personnel$
• Complex$Issue$Resolu3on$
• Complex$Upda3on$Process$
• Increased$OpXEx$cost$
Benefits$
• Dedicated$to$Firm$$
• Very$high$security$
Cloud((3rd(Party(/(CoLo(DC)(
Challenges$
• Shared$Datacenter$Space$
• Shared$SoWware$–$Security$Threats$
Benefits$
• Seamless$Opera3onal$support$
• Low$/$Nil$CapXEx$on$DC$
• Nil$CapXEx$on$SoWware$
• No$need$of$qualified$personnel$
• Easier$&$Simple$Issue$Resolu3on$
• Auto$Upda3on$$
• Less$OpXEx$Cost$

18. Cloud(Challenges(&(MiKgaKon(
• $Shared$Data$Center$
Space$
• Security$Threats$
• Virtualiza3on$is$helping$
clients$build$Chinese$
walls$across$their$user$
space$$
• Using$the$VPN,$Secured$
Gateways$will$help$
reducing$the$risk$of$
security$threats$

19. Dash(Board(–(Sample(1(

20. Dash(Board(–(Sample(2(

21. Dash(Board(–(Sample(3(

22. Dash(Board(–(Mobile(

23. Case(Study(–(M/s(ABC(Inc.,(
• You$have$just$taken$over$as$the$Head$of$Global$Facility$Management$(WPS)$
division$for$Toronto$based$medical$services$company,$M/s$ABC$Inc.,$ABC$has$
offices$across$the$Globe$in$34$countries$and$handle$opera3ons$through$regional$
offices$as$below:$
– Americas$Regional$Office$in$Toronto$covering$both$North$&$South$Americas$
– EMEA$Regional$Office$in$London,$covering$Europe,$Middle$East$&$Africa$
– APAC$Regional$Office$in$Singapore,$covering$Asia,$Australia$&$New$Zealand$
• Currently$ABC$is$spending$about$C$$5,000$per$seat$for$employees,$which$costs$
the$company$a$whole$sum$amount$of$C$$25,000,000$for$its$5000$employees$
based$across$various$offices$in$the$34$countries.$$
• Management$is$planning$to$expand$the$opera3ons$as$the$market$is$looking$
posi3ve$and$the$business$heads$are$projec3ng$the$growth$to$reach$10,000$
employees$in$the$next$5$years$tenure.$$$
• You$are$entrusted$with$the$hard$task$of$reducing$the$cos3ng$by$30%$on$facility$
opera3ons$by$the$3me$the$company$reach$their$10,000$employee$target.$Which$
is$to$bring$the$costs$to$C$$35,000,000$for$10,000$employees$

24. Case(Study(–(InformaKon(
• There$are$mul3ple$facility$service$providers$suppor3ng$ABC$across$the$
Globe.$FMX1,$a$mul3$na3onal$facility$services$firm$is$suppor3ng$Americas,$
FMX2$is$suppor3ng$EMEA$and$FMX3$is$suppor3ng$APAC.$$
• All$regions$are$connected$through$business$heads$in$Toronto,$for$soW$
services,$engineering$services$&$business$services.$
• Each$FM$company$has$a$full$fledged$team$to$support$the$opera3ons$in$
three$regions.$
• Each$FM$company$is$offering$manpower,$back$end$support$from$their$
corporate$offices$in$various$countries$and$localized$technology$solu3ons$
• You$are$given$resources$and$authority$to$review$exis3ng$scenario$and$
streamline$the$opera3ons.$
• You$have$been$given$an$assignment$to$use$technology$as$a$tool$to$work$
towards$your$goal.$$

25. Case(Study(P(ObservaKons(
• There$was$an$audit$carried$out$by$independent$facility$management$
consultant$and$following$were$some$of$the$observa3ons:$
– Each$of$the$FM$companies$across$three$regions$equipped$with$independent$help$desk$
team,$which$is$powered$on$24/7$basis$
– Each$team$has$a$space$planner$to$support$opera3ons$in$those$loca3ons$
– On$an$average$40%$of$the$seats$are$always$empty$at$any$point$of$3me,$in$any$of$the$
facility$across$34$loca3ons$$
– Only$in$Philippines$and$Canada,$the$company$operates$24x7$shiWs,$with$over$2,000$staff.$
Rest$of$the$countries$have$only$a$day$shiW$opera3on$
– Due$to$the$nature$of$medical$services,$the$company$cannot$allow$one$team$to$see$
another$team’s$informa3on$and$provide$Chinese$walls$for$all$the$business$units$
– All$the$asset$data$is$recorded$in$excel$sheets$and$the$fm$company$engineers$manage$the$
data$and$send$collated$updates$in$excel$formats.$There$was$high$amount$of$maintenance$
ac3vity$found$out$in$India$&$China$as$against$other$countries.$Data$is$available$for$the$
last$2$years,$though$the$company$is$in$existence$for$the$last$10$years$
– There$are$issues$with$seat$u3liza3on$and$people$are$complaining$about$nonXavailability$
of$work$sta3on$space,$which$is$alloPed$by$the$space$planner$and$updated$in$excel$
formats$

26. Case(Study(P(Project(Charter(
• What$is$the$Project$Objec3ve$&$Scope$
• What$are$the$Challenges$
• What$are$the$Issues$
• Who$are$the$team$members$
• What$is$the$3meline$
• What$are$the$resources$available$(financial$/$
decision$making$/$technology$etc.,)$

27. Case(Study(–(RecommendaKons((

28. For$aPending$this$$
educa3onal$offering$at$$
IFMA’s$Facility$Fusion$Canada.$$
Be(sure(to(evaluate(the(session(online(at(the(
AIendee(Service(Center(
hIp://Knyurl.com/kezzbha(
Thank(You(