1. 1
Raju Kumar
Objective
 Looking forward to a challenging and competitive work atmosphere leading to a professional experience
With a dynamic and progressive organization where my skills, talents and abilities will be utilized to the
Fullest for mutual benefit.
Summary
 Over 8 years of experience in IT industry as a module lead in Production support, Maintenance,
Enhancement, Testing, and Release Management of applications
 Expertise in Incident management, Support & operations, Communication & Reporting, Problem
management & Change Management and Continual improvements.
 Expertise in working with messaging applications like JMS, IBM MQ.
 Played a technical leadin multiple projects and managed both onshore and offshore resources,
mentored them and given them proper guidance.
 Experience in debugging, troubleshooting, monitoring and performance tuning in UNIX and SQL queries.
 Understand the business rules completely based on High Level document specifications and implements
the data transformation methodologies.
 Worked closely with Business Analysts, Business users, Development team, Production DBA's &
Networking team in handling Setup, maintaining and upgrades of distributed environment.
 Experience in UNIX Shell Scripting
 Expertise over preparing report specifications, database designs to support the reporting requirements
 Expert in Troubleshooting/Problem Solving skills
 Sound interpersonal skills highlighting an ability to explain complex technical issues
 Experience in working with scheduling tools like AutoSys.
 Tracking and Reporting the progress of different requirements in project on a daily/weekly/monthly basis
using internal Project Management Tool
 Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet
operational deadlines
Skill Set
Operating Systems Windows , UNIX
Technologies Java, J2EE, XML, XSD, DTD, XSLT, HTML, JMS, EMS, IBM MQ
Tools FTP, SVN, Toad, SQL,
Database Oracle, SqlServer, Sybase
Reporting Tools Business Objects
Version Control Tool SVN
Ticketing System JIRA , PAPA
AWARDS & RECOGNITIONS
 1 Platinum Award, 2 Gold Awards & 1 Bronze Award for excellent contribution with current organization
Certifications
 NSE Certification in Financial Markets – Beginner’s Module, Capital Markets Module and Derivative
Module.
Ankoor – 302
Vasant Leela Society
GB Road , Waghbil Naka
Thane West , Mumbai
raju.mca@gmail.com
+91 9323382906

2. 2
Professional Experience
Bank of America, Mumbai
Analyst
Duration– June 2010 to current
Project Description
Datalink is one of the most crucial and central applications in the Derivatives Back Office Messaging
community for Bank of America Merrill Lynch. It is an Enterprise Middleware Integration Platform catering to
more than 50 applications (internal & external) serving ~600 flows alone with a message volume of 10 million
a day.
It caters to various Lines of Businesses like Fixed Income for Government & Municipal Bonds, FxOptions :
Swaps etc & Equities to name a few fulfilling the messaging needs (by communicating with Front Office, Middle
Office, Back Office, Reference Data Systems) in real time as well as Batch Process Modes. It provides
capabilities of incorporating almost every technology providing the customized solutions to the client as per their
needs.
Roles & Responsibilities:
 Lead a team of 4 offshore resources, working in 24*7 support environment
 Perform Root Cause Analysis (RCA) for all functional and technical issues
 Identify functional gaps in the applications and propose and implement solutions for them
 Generate reports of SLA compliance and Customer Satisfaction Index
 Perform effort estimations for new implementations
 Leading cross release efforts with different vendors
 Production release co-ordination
 Code review and coding standard review with onshore tram
 Performance tuning and Analysis.
 Created documentation for technical and supports point of view
 Effectively communicate with business users and stakeholders
 Support for go live phase and on call for supporting other existing application.
 Version control and release management of BAUs and other development and enhancements
Tools & Technology Used:
 JAVA, SQL, PL/SQL, Sybase ,UNIX Shell Scripting, IBM MQ , JMS , SVN
3i Info Tech (ICICI Bank), Mumbai
Software Engineer
Duration – May 2009 to May 2010
Project Description
I-Expense application has been built to manage the Financial and non-financial expenditure of the bank.
Financial Expenses include IT, Asset, Admin, Repair Maintenance, Infrastructure and non-Financial Expense
includes taxes, electricity & phone bills etc.
Roles & Responsibilities:
 Working as an Application Support Personnel for this application, handled new requirements
Or modification in the application.
 Get requirement with the business team and check requirement with existing application.
 Doing UAT with different sets of inputs & Match the output from the test case given by the
Business team.
 Co-ordinate with Business team to do the UAT properly and give UAT sign-off.
 Prepared manual reports of all such moves every week for senior management.

3. 3
 Understand the new functional and technical specifications and identifying measures, dimensions.
 Effectively communicate with business users and stakeholders
 Responsible for UAT testing and bug fixing.
 Helping business users to analyze data and find the resolution for a data issues.
Tools & Technology Used:
 JAVA, Oracle, SQL, PL/SQL, UNIX Shell Scripting
3i Info Tech (ICICI Bank), Mumbai
Software Engineer
Duration – January 2008 to April 2009
Project Description
Procurement & Payment Systems application deals with system and process for IT Capital Asset purchases
that would completely encompass the complete purchase & maintenance process for IT capital assets, while
keeping track of the department’s budget utilization & generating adequate reports.
Roles & Responsibilities:
 Administrator role who can give access to all modules and reports.
 Solely responsible for maintaining the entire UAT environment in sync with production.
 Handled multiple roles like Purchase executive, Payment executive, Stores executive, User, Approver,
Reviewer, Payment Authorizers and Purchase Order Authorizers.
 Taking decisions for new role or modification of new role / delete role / modify role in the application.
 Participated in all the software and hardware upgrades on the QA Linux Box. Upgraded all systems and
application Jars from UAT / prod and the Java version also.
 Release management
Tools & Technology Used:
 JAVA, Oracle, SQL, PL/SQL, UNIX Shell Scripting
HCL Technologies, Chennai
Software Engineer
Duration – July 2007 to December 2007
Project Description
Phone Installer (British Telecom, UK) application was created in house by this telecom company which had
the functionality to track the phone account details of any customer including his area code , calling plan , talk
time details.
Roles & Responsibilities:
 Provide details of a customer to the on-site installation personnel.
 Update the details of the customers as and when a phone id getting transferred from one location to
another due to the customer relocating.
 Testing and performance tuning of the mappings
 Prepared manual reports of all such moves every week for senior management.
Tools & Technology Used:
 JAVA based Fat Client (British Telecom).
Education
Masters in Computer Application
Vellore Institute of Technology, Vellore, India
Graduated – June, 2007