3. - Both parties are placed in a situation of
compromise
■ Agreement based on consensus or mutally agreed
■ Make adjustments as to meet halfway
■ Voluntariness
■ perceived coercion or non- coercion
WIN-WIN
RESOLUTION
PROCESS
4. ● Coercive mode – proceed upon
conflict resolution to avoid greater
threat
● Non-coercive mode – rest upon the
parties’ freedom (voluntary will)
WIN-WIN
RESOLUTION
PROCESS
6. - Only one party has the advantage over
the other
- conflict may be settled at a certain
point in time
- Either coercive or non-coercive mode
IN-LOSE
RESOLUTION
PROCES
7. ● Non-coercive mode – one party
accedes to the other because of
dominace-dependency relation
(feeling of security and comfort
● Coercive mode – utilizing certain
standards
ex: Decisions in the courts of law
WIN-WIN
RESOLUTION
PROCESS
10. Define everyone’s needs
* Identify parties’ needs
* crucial step
* set goals of negotiations
* devise strategies
11. Try to meet everyone’s needs
* Efforts to satisfy these needs
* Most important yet difficult task
12. Support Other People’s Values as well as
your own
* Show concern for the opposing
party’s goals, aspirations and values
* cooperation
13. Try to be objective, and separate the problem
from personality
*be hard on the issues but soft on the
person
*conflict settlement becomes possible
when good rapport is observe
14. Concentrate on fairness and not on pressure
* Pressure may bring about
discontentment among parties
* vitiates the voluntary will
15. Look for Creative Solutions
* Not all solutions are considered
creative
* Must be the product of consensus
with each party
“somewhere there is something for
anything”
17. *parties have to show assertiveness
and cooperation
*collaborating mode – both parties
are willing to settle differences
based on their own free will
*only achieve when both are high
