Health Care Confidentiality to patient records is essential in patient satisfaction.

2. Senior managers are to uphold and
conduct periodic monitoring of the system
for unauthorized attempts into patient
records. Letters of codes of conduct, and
referenced when possible. Having each
employee sign a code of ethical conduct
with the stipulation of punishment of
violation help in the understanding and
acceptance to support trustworthy
business conditions.

3. Web 2.0 tools using slide share, allows for a virtual connection with
learning and training tool for employees. “LinkedIn offers the employees
with the group a professional system, however, Facebook maintains a
social network to staying in front of the maintenance of a committed
collaboration in privacy issues” (Zhao & Kemp, 2012 p. 3). Posting the
protocols on employee websites and email reminders provides a
supportive and yet informative regulations to the privacy and
compliances to confidentiality.

4. The training process would include a session with the HIPPA
laws and electric surveillance of activity with manager and
video monitoring to control the situation. Presenting the
employee’s with the state and federal guidelines, with
procedure and policies. Providing examples and open
discussions to broaden the group’s business standards in real
life situations. Presenting the employees with small quizzes to
reaffirm the policies with small group discussions provides
employee support to those who may be resistant to the privacy
and confidentiality of sensitive consumer information.

5. Employees are to take short annual retraining accompanied
with quizzes, fill in the blank, short scenarios with questions to
assess and evaluate their conduct, with a grading system of
completion, submitted to HR. During this time, their signatures
are evidence of their compliance to the rules.

6. References:
Fox News. (2008). Report Over 120 UCLA hospital staff
saw celebrity health records. Retrieved from
http://www.foxnews.com/story/0,2933,398784,00.html
Huang, E., & Chang, C. (2012). Patient-Oriented
Interactive E-Health Tools on U.S. Hospital Web Sites.
Health Marketing Quarterly, 29(4), 329-345.
Zhao, F., & Kemp, L. J. (2012). Integrating Web 2.0-
based informal learning with workplace training.
Educational Media International, 49(3), 231-245.
doi:10.1080/09523987.2012.738015