Concierge App made for employees to use anytime, anywhere especially when they are working from home or travelling "SuperSeva App" Employee benefit

1. Premium
Services for
erSeva Services Pvt. Ltd. All rights reserved.
Services for
Enterprises
Introduction
Premium Virtual Concierge
Services forServices for
Enterprises
Introduction

2. Clients:
100+ enterprises
pan-India
across 18+ cities
uperSeva: About Us
ndia’s leading Enterprise Support Services
rovider leveraging end-to-end usage of
echnology
Clients:
100+ enterprises
pan-India
across 30+cities
Established in 2000
HQ-ed in Bangalore
with offices in Mumbai,
erSeva Services Pvt. Ltd. All rights reserved.
across 18+ citiesacross 30+cities
Operational Presence:
Vizag,Lucknow,Gurgaon,Noida,Kolkata,Bellary,Pune
Banaglore etc
eam:
Management: 17
Supervisory & Backend: 115
On-ground: 1250+
with offices in Mumbai,
Delhi, Chennai,
Hyderabad & Pune
Service Quality Assurance:
•ISO 9001:2015 Certified
• WEConnect Certified
Vision:
To be the partner of choice for exemplary Suppor
Services and Solutions to progressive enterprises.
• WEConnect Certified
•Enabled via state-of-the-art, comprehensive
technology platform
Vizag,Lucknow,Gurgaon,Noida,Kolkata,Bellary,Pune, Mumbai, Delhi, Hyderabad,Ch

3. Concierge
Services
What is Concierge?
Concierge describes
attentive
evolved from the French 'comte des cierges'
which means the ‘keeper of the candles’. The
keeper of the candles served visiting noble
men at medieval castles.
perSeva Services Pvt. Ltd. All rights reserved.
men at medieval castles.
Perhaps, it’s one of the reasons why today
concierge service is more popular among
people who are top managers, VIP customers
of banks, 5 stars’ hotels, and rich corporations,
who willingly outsource it to conserve time
and energy effectively.
oncierge describes special, personal, and
attentive service. The word ‘concierge’
evolved from the French 'comte des cierges'
which means the ‘keeper of the candles’. The
keeper of the candles served visiting noble
men at medieval castles.men at medieval castles.
Perhaps, it’s one of the reasons why today
concierge service is more popular among
people who are top managers, VIP customers
of banks, 5 stars’ hotels, and rich corporations,
who willingly outsource it to conserve time
and energy effectively.

4. uperSeva Premium Concierge Services >
0% of the workers
nd it difficult to
alance work and
ersonal life
ontributing to 'Stress'
76% of the errands
are done during an
employee’s work time
erSeva Services Pvt. Ltd. All rights reserved.
oncierge services
reatly reduces the
mployees Stress level
Concierge services to
employees is known
to improve employee
satisfaction, reduce
absenteeism, and
lower turnover
uperSeva Premium Concierge Services > Why Concierge?
employee’s work time
70% of workforce
added will be woman
in the next 10yrs and
it will be quite
difficult for them to
balance both ends.
87% of workers a
seeking companie
which are flexible
Supportive and
understanding of
their personal neebalance both ends. their personal nee
Concierge services to
to improve employee
Employers are
acknowledging the
need and addressing
the issues so that
workbalance can be
achieved by concierge
30% of the Top-R
100 Companies to
Work For offer a
concierge service
their employees f
retention

5. Concierge
Services
uperSeva Concierge Services
With the unique perception of securing premier experiences that
others cannot, SuperSeva offers its corporate members premium
concierge services exclusive to our name alone.
experiences
some qualities that you receive when you entrust your concierge
needs to our company.
perSeva Services Pvt. Ltd. All rights reserved.
We operate on a highly personalized level which includes
enabled delivery
tracking etc to meet your needs until we are affirmed of your
satisfaction. .
If perfection and transparancy is what you seek from a service, settle
for nothing less than the exquisite concierge services of SuperSeva.
With the unique perception of securing premier experiences that
others cannot, SuperSeva offers its corporate members premium
concierge services exclusive to our name alone. Inimitable
experiences, blissful simplicity and timely delivery are just
some qualities that you receive when you entrust your concierge
needs to our company.
We operate on a highly personalized level which includes IT
enabled delivery, Web based interface, Real time
etc to meet your needs until we are affirmed of your
If perfection and transparancy is what you seek from a service, settle
for nothing less than the exquisite concierge services of SuperSeva.

6. erSeva Services Pvt. Ltd. All rights reserved.

7. erSeva Services Pvt. Ltd. All rights reserved.

8. Desk (Optional)
SuperSevak
uperSeva Premium Concierge Services >
erSeva Services Pvt. Ltd. All rights reserved.
Mobile App
Email
Employees
Call Centre
Desk (Optional)
SuperSevak Website
uperSeva Premium Concierge Services > 8 Ways to Connect with Us
SuperSeva Premium
Concierge Services
Mobile App
Call Centre

9. uperSeva Premium Concierge Services >
r Servers handle
000+ requests
ly
2 Linux servers
running 10 instances
of Mongrel server in
each
erSeva Services Pvt. Ltd. All rights reserved.
heduled Server
intenance every 15
ys
Backup taken daily, so
no instance of lost
data
uperSeva Premium Concierge Services > Technical Specifications
We have 2 separate
Servers for QA and
for UAT
Separate instances f
handling requests
which takes <1
second, especially f
generating reports
Our Servers handle
40,000+ logins
simultaneously and
seamlessly
Consistent near-zer
down time

10. uperSeva Premium Concierge Services >
› Escalation Matrix available at every Concierge
› Special Login to Admin / HR for Real
CRM
Transparency
erSeva Services Pvt. Ltd. All rights reserved.
CRM
Executive
Head Concierge Operations
uperSeva Premium Concierge Services > Advantages
Escalation Matrix available at every Concierge Desk
Special Login to Admin / HR for Real-time Report
Head Concierge Operations COO CEO

11. uperSeva Premium Concierge Services >
Operational Excellence
Desk
Field
Executive
erSeva Services Pvt. Ltd. All rights reserved.
Executive
Back end
Operations
Customer
uperSeva Premium Concierge Services > Advantages
Robust, Diligent Operations Team
focussed on delivering Client Delight
› Near-zero error rate: 0.05 %
› Multiple check points
› Dedicated SPOC: Account Managers for
each corporate client
› Recruitment: Stringent process with
background verifications

12. uperSeva Premium Concierge Services >
Value
Added
Tie-ups
Ebay, Jabong, Central,
Big Bazaar, Lifestyle,
Shoppers Stop
Pizza Hut, Costa Coffee,
CCD, Pantaloons,
Crossword, Mothercare,
erSeva Services Pvt. Ltd. All rights reserved.
1000+
Partners
Crossword, Mothercare,
ELC, DKNY, Sunglass
Hut, Pure Home +
Living), Enrich Health,
Beauty & Wellness,
GC,UCB
uperSeva Premium Concierge Services > Value-added Services & Tie-ups
Tie-ups
for Core
Concierge
Services
•Best Hotel Deals
•Holiday Packages,
•Bill Payment Services
•Repairs & Maintenance
Services:
Carpenters, Electricians,Carpenters, Electricians,
Painters, Plumbers,
Gardeners, Carpet Clean
etc.Deals &
Discounts

13. uperSeva Premium Concierge Services >
Backend Team
erSeva Services Pvt. Ltd. All rights reserved.
Email Call
Field Executive
Initialized Requests
Completed Requests
uperSeva Premium Concierge Services > Multi-channel Delivery Framework
SuperSeva Operations
Task Segregation
Task Execution
Website

14. uperSeva Premium Concierge Services >
Desk (Optional)
Website Mobile App
Email
12/6 Availability via
Multiple Service Request Channels
erSeva Services Pvt. Ltd. All rights reserved.
Website Mobile App
Call Centre
uperSeva Premium Concierge Services > Exceptional Advantages
Agile Acknowledgement System
E –receipt Acknowledgement
Slip

15. uperSeva Website > Weekly Newsletter
erSeva Services Pvt. Ltd. All rights reserved.

16. Premium
Services for
Special Offers…Special Offers…
erSeva Services Pvt. Ltd. All rights reserved.
Services for
Enterprises
Thank You!
Premium Concierge
Services forServices for
Enterprises
Thank You!

17. uperSeva: Client Portfolio
Delivering
Delight as
the
Extended
Support
erSeva Services Pvt. Ltd. All rights reserved.
Support
Services
arm of
Leading
Enterprises