1. Rachit Singh | Emp ID : 00604807 Email Id : rachit.singh@wiprobpo.com
Location : NOIDA, WEST, Uttar Pradesh,India
EXPERIENCE SUMMARY
I have worked in CUSTOMER SERVICE & BILLING DEPT for the client TALK-TALK, and I have been in the same department for 3
months. Then I have been assigned with a new responsibility as a ENGINEER BILLING MANAGER in the month of JANUARY and I am
working in the same department till now assisting the customers for solving their query for the engineer charges.
I have completed the CCNA certification from the NETWORK BULLS INSTITUTE in GURGAON and got certified from there itself in the
year 2015
SKILL SET
Jun-2016 Operations Management 1Year(s) 4Month(s) Jun-2016 ITIL Incident Mgmt 1Year(s) 4Month(s)
Jun-2016 Leadership 1Year(s) 4Month(s) Jun-2016 Ability to drive results
against SLA performance
indicators
1Year(s) 4Month(s)
Jun-2016 Ability to interact with
managers and Process
heads
1Year(s) 4Month(s) Aug-2012 Desktop Support 6Month(s)
Aug-2012 Matlab and Lab view 1Year(s) Aug-2012 Industrial Automation
Systems
1Year(s)
Aug-2012 Security and Surveillance
Systems
1Year(s) Aug-2012 Ability to handle stressful
situations
1Year(s)
Jan-2011 Automotive Diagnostics
and Measurement
Calibration
6Month(s) Jan-2011 Concept Design 6Month(s)
Jan-2011 Industrial System
Integration
6Month(s) Jan-2011 Ability to implement
change as needed
6Month(s)
Jan-2011 Basic and operational
knowledge of the
internet
1Year(s) Dec-2010 System Administration 6Month(s)
Dec-2010 Control Systems Design 6Month(s) Dec-2010 Ability to lead people on
large, multi-functional
6Month(s)
Dec-2010 hardware,network,operating
systems,software,protocols
6Month(s) Dec-2010 C++ 1Year(s)
Jan-2010 Analog Circuit design 6Month(s) Jan-2010 Digital FPGA design
concepts
6Month(s)
Jan-2010 Place and Route - IC
Compiler
6Month(s) Jan-2010 C Programming 6Month(s)
2. Jan-2010 Ability to connect
(Modems, Routers etc)
6Month(s) Jul-2009 Networking Admin 6Month(s)
Jul-2009 Cisco Routing and
Switching
6Month(s) Jul-2009 Ability to think
strategicaly/translate
strategy into action
6Month(s)
TRAINED SKILLS
DOMAIN
Jun-2016 CUSTOMER
RELATIONSHIP
MANAGEMENT(CRM)
1Year(s) 5Month(s) Sep-2015 OPERATIONS
SUPPORT
2Year(s) 5Month(s)
Jan-2011 AUTOMOTIVE 8Month(s) Jul-2009 SOFTWARE
ENGINEERING TOOLS
2Year(s) 9Month(s)
CERTIFICATION
Image: dot_arrow.jpg
2015 CISCO CERTIFIED NETWORK
ASSOCIATE (CCNA)
WORK EXPERIENCE
Total Experience - 01 years and 11 months
22/01/2015 - 17/06/2016 (ESCALATION)
Role: MANAGER - L1 Domain: CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
Team Size: 10 Onsite Duration: 16 month(s)
Skills Duration
ITIL Incident Mgmt 1Year(s) 4Month(s)
Operations Management 1Year(s) 4Month(s)
Leadership 1Year(s) 4Month(s)
Ability to drive results against SLA performance indicators 1Year(s) 4Month(s)
Ability to interact with managers and Process heads 1Year(s) 4Month(s)
Description:
I was put in this department as a manager and it is supposed to deal with the customer's concern regarding with the
engineer charges.
Responsibility:
I was supposed to assist the customers regarding with their engineer charges, listen to the call recording, log
complaints, escalate it to CEO.
01/08/2011 - 08/08/2012 (SECURITY SYSTEM)
Role: TECHNICIAN - L1 Domain: SOFTWARE ENGINEERING TOOLS
Team Size: 4 Onsite Duration: 12 month(s)
Project Environment: MATLAB, embedded C
Skills Duration
Desktop Support 6Month(s)
Industrial Automation Systems 1Year(s)
3. Security and Surveillance Systems 1Year(s)
Matlab and Lab view 1Year(s)
Ability to handle stressful situations 1Year(s)
Description:
I have developed a security system integrated with the voice recognition system using MATLAB by which I have made a
lock.
Responsibility:
I have beared up the responsibility as the programmer and simulator in my team. I have also integrated the motor to
open and lock itself along with the 8051 microcontroller using the hardware interface techniques.
08/06/2010 - 20/01/2011 (WIRED ROBOT)
Role: SOLUTION DESIGN HEAD - L1 Domain: AUTOMOTIVE
Team Size: 2 Onsite Duration: 6 month(s)
Skills Duration
Automotive Diagnostics and Measurement Calibration 6Month(s)
Concept Design 6Month(s)
Industrial System Integration 6Month(s)
Ability to implement change as needed 6Month(s)
Basic and operational knowledge of the internet 6Month(s)
Description:
We have designed a wired robo which can run on any kind of terrain, jump, make swings, and can sustain any kind of
obstacles coming in the way.
Responsibility:
As the member of the group, my job was to collect raw materials for the robo, make a suitable design, and integrate
the machinery with the power and switches.
01/06/2010 - 31/12/2010 (DANCING LED PROJECT)
Role: PROJECT MANAGER - L1 Domain: SOFTWARE ENGINEERING TOOLS
Team Size: 2 Onsite Duration: 6 month(s)
Project Environment: EMBEDDED C, C++
Skills Duration
C++ 6Month(s)
System Administration 6Month(s)
Control Systems Design 6Month(s)
Ability to lead people on large, multi-functional 6Month(s)
hardware,network,operating systems,software,protocols 6Month(s)
Description:
The objective of the project was to make the LEDs lighting in the various patterns as per the demand for decoration
purposes
Responsibility:
I have worked as the programmer of my team in programming the 8051 microcontroller using the EMBEDDED C to light
the LEDs in various patterns.
01/06/2009 - 02/01/2010 (TEMPERATURE SENSOR AND CONTROLLER)
Role: DEVELOPER - L1 Domain: SOFTWARE ENGINEERING TOOLS
Team Size: 2
Project Environment: C
4. Skills Duration
C Programming 6Month(s)
Analog Circuit design 6Month(s)
Digital FPGA design concepts 6Month(s)
Place and Route - IC Compiler 6Month(s)
Ability to connect (Modems, Routers etc) 6Month(s)
Description:
This project was designed to detect the temperature of the room and adjust it according to the personal requirement.
Responsibility:
I bear the responsibility for writing the program to reflect the input, output through the LCD and to integrate the
temperature sensor with the 8051 microcontroller and design a loop for it's continuous and non stop working.
02/01/2009 - 29/07/2009 (LCD INTERFACING)
Role: DEVELOPER - L1 Domain: SOFTWARE ENGINEERING TOOLS
Team Size: 2 Onsite Duration: 6 month(s)
Project Environment: C LANGUAGE
Skills Duration
C++ 6Month(s)
Networking Admin 6Month(s)
Cisco Routing and Switching 6Month(s)
Ability to think strategicaly/translate strategy into action 6Month(s)
Basic and operational knowledge of the internet 6Month(s)
Description:
The project's objective was to configure the LCD for showing various data as per the requirement for a match as the
scores gets change and multipurpose.
Responsibility:
As a programmer I have programmed the LCD and interfaced it with the 8051 microcontroller and wrote program to
work it as per the commands using the C language.
EDUCATION DETAILS
Education Specialization Year of Graduation Institution
BE OTHERS 2012 Gujrat Technical University
