1. Quan Minh Pham
OBJECTIVE: To pursue a highly rewarding career, seeking for an opportunity in a challenging
work environment where I can utilize my skills and knowledge effectively for organizational
growth.
EDUCATION
Metropolitan State University of Denver Denver, Colorado
Degree(s): Criminal Justice/Criminology Graduated: May 2009
SKILLS RELEVANT STUDIES
 Powerpoint
 Microsoft Excel/Word
 Microsoft Office Suite
 Bilingual (English, Vietnamese)
 Public Speaking
 Legal Environmental Business
 Linguistics
 Business Ethics
 Public Speaking
 Business Law
ACTIVITIES/VOLUNTEER WORK
.
 Greenpeace of Houston 2012 – 2012
 ONE Campaign Houston 2011 – Present
 CrossPoint Community Church – Eight Ten Campus 2012 – Present
 Queen of Vietnamese Martyrs Catholic Church 2005 – 2012
 Denver Police Department – Introductory Academy 2010
 San Antonio Police Department – Introductory Academy 2010
 Garland Police Department – Introductory 2010
 Ocean Journey 2002 – 2004
EXPERIENCES
Rattan Pan-Asian Bistro and Wine Bar Houston, Texas
Customer Service Representative/Bar Operator 2012 – Present
• Operated in dual roles of bar specialist and sales while assisting patrons on floor.
• Responsible for main cash and register management on designated shifts.
• Developed effective methods for multi-tasking and time management during high traffic hours.
• Accountable for store closing certain shifts, with finance and operational accountability duties.
• Assisted with entire store inventory and vendor relations in order to effectively maintain consistent
profitability.
Greenpeace of Houston Houston, Texas
Field Representative/Community Fundraiser 2012
 Worked closely with field organizers to develop a grassroots base within city of Houston
 Maintained frequent contact with Greenpeace leaders to ensure required goals are met on the ground.
 Acted as field ambassador for organization to solicit funds and new volunteers.
 Acquired and implemented effective sales and marketing techniques to meet weekly commissions.
Chez Thuy Vietnamese Restaurant Boulder, Colorado
Customer Service Representative 2006 – 2012
 Developed effective methods to anticipate needs and empathize with diverse customer base.
 Learned methods to quickly identify and resolve problems, listen and respond to requests.
 Demonstrated ability to follow up conflicts to resolution to ensure complete customer satisfaction.
 Consistently met sales expectations, managing multiple table sections during high traffic hours.
 Outstanding upselling ability without overselling.

2. CONTACT INFORMATION
10426 Sugar Sands Ct. Sugar Land E-mail: qupham5@yahoo.com
www.linkedin.com/pub/quan-pham/51/172/b04 Phone: (720) 217-3347