interface 9 overview
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interface 9 is a powerful care facility management software platform with built-in systems integration. The onyl all-in-one solutions specifically designed for care facilities. interface 9 can replace all of your other disparate software management tools.
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interface 9 overview
- 1. A whole new way to manage an entire care facility. A completely holistic management & integration platform. interface 9 is simple, intuitive and powerful. © Copyright 2021 AtHand Solutions – All Rights Reserved
- 2. About AtHand Solutions We are a team of dedicated Canadians who provide advanced healthcare systems integrations for care facilities. Our mission: © Copyright 2021 AtHand Solutions – All Rights Reserved
- 3. Interface 9 is an enterprise software platform that allows care & retirement facilities to manage all aspects of their operations as well as integrate & automate all systems and processes. © Copyright 2021 AtHand Solutions – All Rights Reserved
- 4. The purpose of interface 9 is to allow a manager to have complete visibility of all aspects of running a facility, while providing tools for sub-managers & workers to function more autonomously during their workday. © Copyright 2021 AtHand Solutions – All Rights Reserved
- 5. Modular architecture (21 modules) to let facilities choose which features to purchase and use. All data is stored in one single, central database that is synchronized across all of the various modules. Data never needs to be re-entered to be used by another module. Interface 9 also supports failover & redundant servers/databases for long-term reliable retention. Completely web browser-based interface. There is no need to install software on users’ devices, and all interface 9 components can be accessed from various devices including mobile smart-phones, tablets, computers etc. © Copyright 2021 AtHand Solutions – All Rights Reserved
- 6. © Copyright 2021 AtHand Solutions – All Rights Reserved • Consolidate multiple systems • Single point of management • Consolidated reporting • Reduce staff training requirements • Leverage messaging across more solutions Benefits:
- 7. Module 1 – Integration AtHand (default module) • Full integration with 3rd party wireless phone & paging systems • Full integration with nurse call, wireless, fire & other alarm systems • Optional HL7 integration with patient electronic medical records • Bi-directional interface with nurse call systems • Bi-directional interfaces with 3rd party RTLS & iOT platforms • Integration with 3rd party companion & concierge robots • Directly integrated with ‘Care’ assignment & scheduling engine • Includes powerful alarm escalation engine © Copyright 2021 AtHand Solutions – All Rights Reserved
- 8. Module 1 – Integration AtHand (default module) • Extract alerts/alarms from any interfaces system • Alarms automatically sent to appropriate responders • Alarms are escalated when not responded • All events are logged for reporting • Send alarms to one or many responders © Copyright 2021 AtHand Solutions – All Rights Reserved
- 9. Module 1 – Integration AtHand (default module) • Unified reporting of events from all systems in a single interface • Central management of all alarms • 20+ years of integrations including older and newer technologies • Intelligent data analytics helps predict and prevent problems before they occur •Simplified interface reduces IT maintenance overhead © Copyright 2021 AtHand Solutions – All Rights Reserved
- 10. Module 2 – Care AtHand (default module) • Manage alarms & logs alarm history from residents • Optional resident health check-in fully integrated • Powerful alarm assignment, schedule & dispatch engine • Provides static, dynamic, scheduled & hybrid assignments • Track resident bathing, habits & mobility, as well as other care- specific resident traits used in other related modules • All privacy is maintained & data secured stored/encrypted • SOP (Standard Operating Procedure) management • Centralizes resident & resident device management • Centralized staff & staff device management © Copyright 2021 AtHand Solutions – All Rights Reserved
- 11. Module 2 – Care AtHand (default module) © Copyright 2021 AtHand Solutions – All Rights Reserved • Color coded escalation • Intuitive tree-structure • Easy-to-read icons • Individual or group assignments • Assignments from any browser • Grouped assignments • Intelligent reporting • Data analytics to find trends
- 12. Module 3 – Maintenance AtHand • Page for any staff member to create a service work request • Portal for maintenance workers to manage ongoing projects • List of all building systems, equipment & their service history • Central repository of all maintenance manuals & documents • Automated purchase request and purchase order generation • View reports on spending history of service & systems • Contractor & Supplier contact management • Portal to monitor & track contractors hired and on-site • List of all maintenance & support agreements simplified renewals © Copyright 2021 AtHand Solutions – All Rights Reserved
- 13. Module 3 – Maintenance AtHand © Copyright 2021 AtHand Solutions – All Rights Reserved Staff generate maintenance request from any web browser Service staff receive & prioritize work orders Contractor dispatched Work Orders are created, logged, tracked & sent
- 14. Module 4 – Visitors AtHand • Automated visitor sign-in & sign-out via kiosks or tablets • Centralized registry to view visitors, contractors, family etc. • Easy-view resident directory for visitors • Resident sign-in & sign-out lets other modules know when a resident is away & ignores alerts/schedules & may also alert facility staff of residents not returned • Optional integration with resident check-in monitoring • Visitor survey screening questionnaire with optional interface to fever measurement and mask detection kiosks © Copyright 2021 AtHand Solutions – All Rights Reserved
- 15. Module 4 – Visitors AtHand © Copyright 2021 AtHand Solutions – All Rights Reserved • Simple-to-add kiosk, just add a tablet • Options for visitors/family • Separate contractor logging • Vehicle/parking tracking • Resident sign-in/out • Automate mustering during incidents
- 16. Module 5 – Housekeeping AtHand • Ticketing system to allow any staff to create cleaning requests • Cleaners & Housekeeping managers can view tasks list • Prioritize & sort housekeeping requests • Also used to track daily chores such as linen cleaning and restocking • Track & view cleaning history to assist in pandemic response • Integrated with ‘rental’ module to track apartment turn-over © Copyright 2021 AtHand Solutions – All Rights Reserved
- 17. Module 6 – IMIT AtHand • Ticketing system: allow any staff to create IT requests • IT staff & managers: view jobs & tickets list • Tracking list to sort & prioritize IT requests & projects • Works with internal (in-house) as well as external IT support • Includes a secure, centralized system password storage & management list • Central links to managing email, network, Wi-Fi and IT communications & telephony systems using a single interface © Copyright 2021 AtHand Solutions – All Rights Reserved
- 18. Module 7 – Health AtHand • Embeds 3rd party EHR/EMR solutions (such as point-click-care) • Embeds 3rd party eMar Medication Administration solutions • Calendar for tracking & managing residence care conferences • Track resident activities/participation used by the ‘Activities’ module • Centralized doctor & funeral home contact lists • Track & record all medical information not maintained by typical HER/EMR systems such as; falls history, falls assessment, walking assistance requirements, wandering risk, hearing aide requirements, allergies, dietary restrictions, bathing requirements, language, preferences, authorizations, family & other history etc. © Copyright 2021 AtHand Solutions – All Rights Reserved
- 19. Module 8 – Feedback AtHand • Electronic staff suggestion box for quality improvements • Track, prioritize & respond to suggestion lists • Anonymous whistleblower registry - assists with maintaining ethics in the workplace & compliance with laws • Integrated documentation & direct messaging capabilities © Copyright 2021 AtHand Solutions – All Rights Reserved
- 20. Module 9 – Training AtHand • Embedded self-service lessons with quizzes for staff/contractors • Track individual certifications & alert of expirations for in-house staff members as well as contract workers • Ensures ongoing staff education is maintained • Annually ensure individual compliance with standard practices including: WHMIS, confined space safety, CPR, dementia care awareness, resident hygiene requirements, fall prevention, wander prevention, AED operation, choking first aid, infection management, hand hygiene, proper email, social media use, avoiding ethics, discrimination & conflicts of interest, fire extinguisher safety, personal appearance requirements, protection of personal information, rules on controlled substance use. • Provides orientation on building systems/software for new staff © Copyright 2021 AtHand Solutions – All Rights Reserved
- 21. Module 9 – Training AtHand © Copyright 2021 AtHand Solutions – All Rights Reserved • 100’s of pre-created lessons to use • Each includes a comprehension quiz • Enforce policies for renewals • Enforce minimum passing marks • View consolidated compliance lists • Lessons available 24/7/365
- 22. Module 10 – Activities AtHand • Activities coordinators can schedule activities in the calendar • Resident participation in activities is tracked & monitored • If using the ‘Resident’ module; residents can accept or reject activities from the comfort of their unit • Reports assist in determining which activities are more popular © Copyright 2021 AtHand Solutions – All Rights Reserved
- 23. Module 10 – Activities AtHand © Copyright 2021 AtHand Solutions – All Rights Reserved • Log resident participation: •Asleep •distracted •Verbally involved •Actively involved •Leading • Automatic family updates • Improve quality of life • Scheduled events calendar
- 24. Module 11 – Nutrition AtHand • Dietary managers can schedule menu’s in the calendar • Resident dietary restrictions are tracked and issues flagged • If using the ‘Resident’ module; residents can pre-select menu items if multiple are available • Reports assist in determining which meals are more popular • Option to print-out seating photo cards • Food planning/ordering tools for purchasers © Copyright 2021 AtHand Solutions – All Rights Reserved
- 25. Module 12 – Messaging AtHand • Provides a central view of administration staff & their status • View who is in or out and who is away on vacation • Interface with your payroll system to share login information • Dedicated/secured staff-to-staff messaging • Administration staff also have access to messaging care workers • View resident statistics © Copyright 2021 AtHand Solutions – All Rights Reserved
- 26. Module 13 – Security AtHand • Integrate your intrusion alarm, access control & video surveillance • Manage & view your security systems from a single location • Never lose passwords again with the password safe • Track & maintain records of security services & renewals • Share a central contacts list of all security contractors © Copyright 2021 AtHand Solutions – All Rights Reserved
- 27. Module 14 – Assets AtHand • Keep a record of all owned equipment & systems • Track equipment loss, damage, theft and repairs • Link systems & assets to documentation & manuals • Maintenance & Contractors can view service history of any bar-coded device as well as log support activities & costs • Managers can view cost reports of individual items • Managers can generate total cost of system reports © Copyright 2021 AtHand Solutions – All Rights Reserved
- 28. Module 15 – Support AtHand • Login portal for contractors to assign work done & costs • Links with ‘Maintenance’ module for contractor payments • Provides facility-specific documentation for contractors hired to service your systems; this reduces wasted time and time to repair • Contractors can update as-built documents & manuals on site • Links for direct contractor payments or work orders • Provides site contacts for contractors to save time © Copyright 2021 AtHand Solutions – All Rights Reserved
- 29. Module 16 – Rentals AtHand • Calendar to track move-in’s and move-out’s • Schedule housekeeping & maintenance before re-renting • Help track turn-around of vacant suites • Sales people & realtors can view vacancies • Manage, schedule, and track ongoing repairs • View historical costs of each rental unit © Copyright 2021 AtHand Solutions – All Rights Reserved
- 30. Module 17 – Meetings AtHand • Calendar to schedule resident care conferences • Track past conference notes and outcomes/changes • Automatically notify all attendee’s (doctor, nurse, manager) © Copyright 2021 AtHand Solutions – All Rights Reserved
- 31. Module 18 – Advertising AtHand • Centrally manage content on digital signage & menu boards • Integration allows the use of resident lists on displays • Central passwords are managed to avoid loss of data • Automatically import food services menu’s © Copyright 2021 AtHand Solutions – All Rights Reserved
- 32. Module 19 – Resident AtHand • Resident portal to allow residents to use their own tablet or a tablet services such as Grandcare or Claris Companion • Interface with tablet services • Residents can view upcoming activities & opt-in or out • Residents can view upcoming food service menu’s • Residents can message facility staff directly • Residents can request maintenance and/or housekeeping directly • View images posted using the ‘Family’ module © Copyright 2021 AtHand Solutions – All Rights Reserved
- 33. Module 20 – Family AtHand • Family login to allow resident family members to login over the internet to view a residents’ activities and alarms • Send images directly for posting to residents’ tablets • Send direct messages to on-site staff • View resident care conferences (if allowed) © Copyright 2021 AtHand Solutions – All Rights Reserved
- 34. Module 21 – Robotics AtHand • Interface to various social assistance robots to share content • Central management login for managing robots • Schedule cleaning robot • Schedule robot maintenance & service • View all robot health status from a single interface • Supported robots include: social assistance, companion robots, concierge, disinfection, cleaning, AGV automated guided vehicles & delivery robots © Copyright 2021 AtHand Solutions – All Rights Reserved
- 35. Designed with Cyber- Security in mind • All confidential communications is encrypted • All confidential data storage is encrypted • Multiple layers of data security, private information is only available to those who are authorized to view it • Strong password enforcement policies © Copyright 2021 AtHand Solutions – All Rights Reserved
- 36. Simultaneous Multiple Language Support • While a staff member generates a service request in their own preferred language, the maintenance staff receive & view the work order in their preferred language. • Languages may be switch freely while using the application tools. • Language support does not rely on an internet connection. © Copyright 2021 AtHand Solutions – All Rights Reserved
- 37. Document Management • Store and access all documents from a central location • Never lose maintenance manuals and as-built documents again • Documents & manuals are associated to their system for easy access to people who need them • Reduce service time/cost by making as-built documents readily available to service technicians © Copyright 2021 AtHand Solutions – All Rights Reserved
- 38. CRM Customer Relationship Management • Keep a central database of all contacts including: clients, family, residents, contractors, doctors, funeral homes, suppliers and more • New staff no longer need to waste time searching for contacts • Direct link to contact phone numbers and email addresses © Copyright 2021 AtHand Solutions – All Rights Reserved
- 39. Additional Features & Capabilities • Optional hot-standby failover server ensures 24/7 operation • Integrated data backup, archiving & protection • Consolidated reporting across all modules for event history • Reporting on system & contractor spending (track TCO’s) • Microsoft Active Directory (LDAP) Interface capable • Remotely monitor multiple facilities with our NOC service • Intuitive tree-style views & icons make navigation simple • Customizable colors and themes to match your environment © Copyright 2021 AtHand Solutions – All Rights Reserved
- 40. © Copyright 2021 AtHand Solutions – All Rights Reserved All your management ops. One management app
- 41. Get More Information: www.athand.ca © Copyright 2021 AtHand Solutions – All Rights Reserved
Editor's Notes
- This presentation is for owners, developers and managers for care facilities, retirement homes, assisted living, independent living and memory care facilities. The purpose of interface 9 is to allow a manager to have complete visibility of all aspects of running a facility, while providing tools for sub-managers to function more autonomously during their workday.
- AtHand Solutions are professionals who work closely with public and private sector healthcare workers to help provide productivity tools. By working with industry professionals, we are able to adapt our solutions to meet the needs of our clients.
- If you run a care or retirement facility, you likely use many different, separate software applications to manage aspects such as activities, maintenance, housekeeping, food services, resident services etc. With interface 9 all of these can be managed by a single interface that allows the different components to be fully integrated with one another. Avoid duplicate data entry errors. A single database manages all of your staff, contractors, residents, rooms assets and systems as well as tracks costs of maintenance and support across multiple systems.
- By using a single platform to manage all aspects of a facility, a manger can generate reports to see the ‘true’ cost of running a particular system or resident. Keep track of how much your nurse call or fire alarm or security system actually costs. Avoid re-using products that are continually needing repair. Automate staff work processes to help your staff focus more on their work and less on paperwork.
- Interface 9 is modular so that you do not have to invest in everything at one time. Purchase only modules that you need and add others in the future. By operating as a web server, interface 9 can be available anywhere, on virtually any device that supports a standard web browser.
- By combining all of your software management into a single pane, you can greatly reduce staff education – all your staff will be familiar with the intuitive interface. Your messaging interfaces can be available for use with more sub-systems than ever before, not only nurse call to telephones anymore. You can centrally manage and generate reports on all of your systems, or apply filters to view only a single solution. The integrated iLearning provides a powerful ongoing education platform that is easy to use.
- Just like many “middleware” applications, interface 9 provides integration between most alarm systems (such as nurse call, wireless emergency call, RTLS, fire alarm, and security systems) as well as output systems (such as paging, SMS, wireless & wired telephones, message boards, digital signage, Vocera voice badges, etc.). You can leverage these powerful integrations that are all built-in without needing to spend money and effort administering other third party middleware solutions. By having a single pane for integration & management, the interface 9 solution leverages these direct integrations for truly seamless communications and notifications, including direct secured messaging.
- The Integration AtHand modules is a powerful systems interface to virtually any 3rd party nurse call, RTLS, fire alarm, wander alarm or security system. Available output integrations include pagers, Vocera badges, wireless/wired telephones, LED message centers, PC displays, overhead paging, Email, SMS and many other messaging protocols.
- The Integration AtHand modules is a powerful systems interface to virtually any 3rd party nurse call, RTLS, fire alarm, wander alarm or security system. Available output integrations include pagers, Vocera badges, wireless/wired telephones, LED message centers, PC displays, overhead paging, Email, SMS and many other messaging protocols.
- The care module lets a facility do much more than your traditional nurse call workflow. The care module lets staff log when and what type of care they provide to residents including baths, showers, dressing, eating, toileting etc. This module also logs other information about residents that can be reported on and for sharing with other modules such as: mobility, allergies, diet preferences, daily check-in etc. Falls and Wander risk scores are generated from the resident data that can be tracked and discussed during care conferences and to improve each residents’ are plan. This module also provides a central location for managing resident & staff devices such as RTLS tags, wander tags, transmitters, pagers phones etc. This greatly simplifies overall management and cost tracking for building equipment.
- The powerful assignment engine is the core of the integration and care modules. This intuitive easy-to-use interface lets managers and caregivers assign any alarm to any output device or caregiver. It also provides a visual icon-based interface to simplify assignments and escalations. The data analytics engine reviews resident habits & behaviors and provides different care scores such as falls risk, and wander risk scores.
- Imagine a nurse is carrying a smart-phone that is interfaced with interface 9 to receive nurse call and other alarms. Now while that caregiver is in a resident room, they notice a hole in the wall that needs repair; normally this would require a call to maintenance (if they are available) or to record the issue and alert maintenance later. But with the Maintenance module, that caregiver can simply open the service-request page on their phone, enter the issue type and location, then it is automatically registered and sent to building maintenance. It also logs the time date and person who recorded the request in case follow-up is needed. Maintenance personnel can then review all maintenance requests, and from the request they can request quotations or generate work orders to outside contractors directly, or create a small project and manage/track multiple tasks for a particular service request. Maintenance staff can also use the request to contact the creator of the request in case there are questions. The original person who made the request will receive notifications of progress and/or completion of the request. Managers can view all active maintenance activities as well as generate reports to track overall costs associated with different building systems.
- The simple-to-use interfaces make it easy for any staff member to generate a request and for maintenance to receive and manage/track requests. All aspects of maintenance & support can now be tracked by managers through consolidated reports.
- The visitors module provides a built-in visitor management solution that lets you record and manage visitors, vehicles, and even ask questions to each visitor in a pandemic scenario. All visitor entries and exit’s are logged. All you need is to add a tablet at the front entrance, it’s that simple. You can also integrate it with a a temperature monitoring kiosk terminal to also log each visitors temperature and whether they are wearing a mask or not. Visitors can (optionally) view a resident log to call/contact a resident from the entrance terminal. This same interface may also be sued to track and log all contractor visitors. From a single page, staff & managers can view who is in the building and visitor who or working where. This same module is also used by family members to sign-out family members – this important feature will let the facility know when residents and leaving, with whom, where and for how long. This can automaticallu bypass resident check-in while a resident is away to avoid false alerts to staff members.
- You no longer need to keep a traditional booklet record of visitors. Digitally stored records can eb easily searched and reports generated.
- Similar to the maintenance module, this module provides a web-page for any staff member or manager to submit a cleaning request. Requests can be anything from a small spill to a major clean or terminal cleaning required. All housekeeping requests are automatically logged and dispatched to housekeeping staff for prioritizing and monitoring progress. Managers can view cleaning history for quality improvements and to help assist with managing staff requirements. When integrated with the Rental AtHand module; this module can automatically generate room-clean requests when a room is vacated or overall maintenance has been completed.
- The IMIT module provides an IT service request ticketing system that may be used by in-house as well as externally contracted IT departments. More importantly this ticketing system may be viewed by facility managers. All IT tickets are logged and prioritized until closed and accepted by the originator (or a manager). This module also provides a direct interface to manage a facility’s IT system and sub-systems including: Wi-Fi network, network mapping, telephone system, mobile phones and firewalls/routers all from a single interface. Password management is often an ongoing issue with care facilities: too many systems, contractors, devices with separate passwords etc. This module includes a password safe that allows for the central storage of passwords in a safe, secure manner, with direct links to each network device it accesses. This helps prevent the loss of passwords, or relying on sub-contractors to maintain passwords for a facility (You will no longer be at the mercy of your contractors for a login).
- The Health AtHand module does not provide an electronic health record solution, but embeds existing solutions into the interface 9 ecosystem to look and function from a single interface. It also adds resident information tracking of data not typically maintained by most HER/EMR software, and also maintains a comprehensive contact list that is shared with all other interface 9 modules to allow a facility to always have the contact names and phone numbers needed.
- The Feedback AtHand module provides a simple-to-use web page for any staff member to leave feedback recommendations for managers, or to post whistleblower messages to report ethical or moral concerns anonymously. Authorized managers can view either list and respond (if not anonymous), as well as track progress of any request being acted upon. This module also includes direct staff-to-staff messaging capabilities for other types of requests. The integrated whistleblower reporting includes capabilities for telephone and/or messaging to give staff a choice on how to report concerns.
- This valuable module is ideal for keeping your staff updated on Human Resource requirements, as well as trained on facility systems and procedures. This module includes numerous self-service lessons each with a quiz that any staff member with a login can take. Upon completion of a lesson, the credit is stored with that staff members’ profile. Managers can view who to which lesson and received which scores as well as pre-assign pass/fail marks for each lesson. If your facility has a high staff turnaround and/or a lot of casual workers, this module provides you with a method of ensuring that they are properly oriented to work in your facility. If certifications require an annual update, this module will automatically notify staff members when their certification is about to expire and allows them to automatically renew the lesson and quiz to re-certify them. This module includes numerous lessons and courses on specific systems; if you require a specific lesson to be added, please contact AtHand Solutions at sales@athand.ca for information on how we can help you add a specific lesson.
- Choose from any of the pre-created lessons, or work with AtHand Solutions to have a custom-made lesson and quiz created specifically for your facility or a specific system. Staff manage their own compliance renewals and complete lessons on their own time using virtually any device that has access to the interface 9 server and has a web browser.
- Does your activities coordinator use software to manage a calendar of activities? Great. Most of these 3rd party software packages are stand=alone and do not track and log each residents’ participation. With the interface 9 Activities AtHand module, your resident list is already available and fully updated in the activities calendar. Activities coordinators and assistants can create a calendar of activities and resident participation is actively stored with each residents’ profile. Additionally, if used with the Resident AtHand module, residents can view the activities calendar from a table in the comfort of their room and even opt-in or opt-out of any activity. By interfacing all of these in a single platform, a facility can view reports of resident activity that is readily available at resident care conferences and also available to remote family members if using the Family AtHand module as well. No longer does your activities coordinator need to maintain their own list of residents or activities contractors since these lists are already in the interface 9 platform and available for use. Duplicating data entry is no longer needed and this also prevents data entry errors when contact lists are maintained in multiple systems.
- Does your activities coordinator use software to manage a calendar of activities? Great. Most of these 3rd party software packages are stand=alone and do not track and log each residents’ participation. With the interface 9 Activities AtHand module, your resident list is already available and fully updated in the activities calendar. Activities coordinators and assistants can create a calendar of activities and resident participation is actively stored with each residents’ profile. Additionally, if used with the Resident AtHand module, residents can view the activities calendar from a table in the comfort of their room and even opt-in or opt-out of any activity. By interfacing all of these in a single platform, a facility can view reports of resident activity that is readily available at resident care conferences and also available to remote family members if using the Family AtHand module as well. No longer does your activities coordinator need to maintain their own list of residents or activities contractors since these lists are already in the interface 9 platform and available for use. Duplicating data entry is no longer needed and this also prevents data entry errors when contact lists are maintained in multiple systems.
- The Security AtHand module is not a video surveillance or intrusion alarm or video surveillance solution, but embeds existing solutions into the interface 9 ecosystem to look and function from a single interface. You can also embed systems from different manufacturers so they appear as a single platform – this helps reduce costs of replacing entire security solutions if only a small portion needs to be upgraded. It also maintains a comprehensive contact list that is shared with all other interface 9 modules to allow a facility to always have the contact names and phone numbers needed to reach your security contractors. Password management is often an ongoing issue with care facilities: too many systems, contractors, devices with separate passwords etc. This module includes a password safe that allows for the central storage of passwords in a safe, secure manner, with direct links to each network device it accesses. This helps prevent the loss of passwords, or relying on sub-contractors to maintain passwords for a facility (You will no longer be at the mercy of your contractors for a login).
- Are you a new manager in a facility and have no idea what you own, must maintain, or is under warranty or support agreements? This module is a must to keep track of any facility. With the Assets AtHand module you will have a consolidated list of all assets and systems within your facility. You can manage warranties and maintenance/support agreements to ensure their renewal and manage their ongoing costs. This module also lets you print barcodes for your equipment which helps ton prevent theft & recovery, as well as helps to track overall support and cost of every system component. A service contractor can attend your site for a repair and scan any barcode to view the service history of that equipment as well as gain instant access to as-built documentation and manuals. This can help greatly reduce overall time spent on service calls, thus reducing costs. This also functions as a central document management repository so your maintenance personnel do not need to remember where they kept a manual or data sheet or as-built documents or drawings – they will always be saved and stored where they can be easily accessed along with their specific equipment. Do you have consumable equipment that you need to purchase on an ongoing basis (or annually), you can now track those expenditures with the Assets AtHand module to ensure that you are not over-spending, and you can use this as an opportunity to consolidate your purchasing and be pro-active to help improve your buying power and reduce overall costs. Managers can also generate reports to see how much is spent with each contractor and the true cost of every system in use to help better asses the actual cost of your systems.
- You can share information with robots as well as control and manage your robots from the interface 9 pages.
- Security was top-of-mind when we created interface 9. All confidential and important data is stored encrypted. Data in transmission is encrypted prior to transmission and securely transmitted as well. Man-in-the middle software attacks are also mitigated by using secure application connection algorithms.
- Language support does not require an internet connection and does not use any 3rd party translation engine.
- Store everything in the built-in document management and archiving tool. Interface 9 will link documents with the appropriate systems and equipment in your facility so you do not need to go searching for a document ever again. Service contractor technicians can quickly access the correct manuals and as-built documents so that they spend less time on your service calls, saving you money.
- With interface 9 all of your contacts are centrally stored and shared with all staff to help reduce time wasted searching for common contacts.
- Interface 9 is truly the last and only application you will ever need to manage your care or retirement home, or monitor multiple homes across the country. The AtHand iCRM (Client Relationship Manager) is a service that can monitor multiple sites and allows you to login to our iCRM portal online to view the health, activity and status of all your sites, including spending monitoring on demand.