2. Abu Dhabi Marina Mall • Abu Dhabi Mall • Al Wahda Mall • Deira City Centre • Dubai Mall
Mall of the Emirates • Dubai Marina Mall • Mirdif City Centre • Al Ghurair City • Ibn Battuta
Lamcy Plaza • Dubai Festival City • Al Khaleej Centre • City Centre
3.
4. dubaiairports.ae4
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5. dubaiairports.ae 5
Inside المحتويات
PASSENGER
INFORMATION PAGE 6
01
AIRPORT NEWS
& INITIATIVES
PAGE 22
02 األخبار :المطار
والمبادرات
LIFE AT THE
AIRPORT
PAGE 26
03 في الحياة
المطار
LIFE IN DUBAI
PAGE 30
04 دبي في الحياة
DUBAI DIRECTORY
| MAPS
PAGE 64
05
المحتوى
الركاب معلومات
| دبي دليل
الخرائط
Contents
8. dubaiairports.ae8
Welcome to Dubai International
As one of the most modern international airports in the world, we provide a comprehensive range of services
for passengers and visitors. We have created this brochure to make your time with us as pleasant and relaxing as
possible by providing a concise summary of the services and facilities we offer.
Passenger Information
Departures
Book flights
Arrive at Dubai International
Check In
Immigration
Security
Duty free
Board aircraft
Transfers
Arrive at Dubai International
Transfer Desk
Security
Duty Free
Board Aircraft
Arrivals
Arrive At Dubai International
Immigration
Baggage reclaim
Customs
Onward travel
Passengers At Dubai International Terminals 1, 2 & 3
10. dubaiairports.ae10
Passenger Information
1 Airport overview
2 Frequently asked questions
3 Transportation
4 Flight information and check-in
5 Prohibited articles
6 Dining and shopping
7 Business, accommodation and conference facilities
8 Personalised and VIP service
9 Wi-Fi
10 Lounges
11 Baggage services
12 Lost and found
13 Family services
14 Transfer passenger
15 Arrival passenger
16 Information and assistance
17 Financial services
18 Miscellaneous services
Contents
Please visit Dubai International’s website at dubaiairports.ae
for additional information.
Passenger Check-In at:
Terminal 1
(All international airlines)
Gate series C1-C50
Terminal 2 (flydubai, regional and other
low-cost carriers)
Gate series F1-F6
Terminal 3
(exclusive to Emirates airline and Qantas)
Gate series B1-B32 and A1-A24
(some Emirates flights also depart
from gates C1-C50)
Flight Departs from:
Here is some important information for all passengers:
Dubai International continues to be one of the
leading airports in the world in terms of international
passenger and cargo traffic. Dubai International
connects over 70 million passengers a year to more
than 270 destinations across six continents. There
are currently 140 airlines operating from Dubai
International, and an average of 193,000 passengers
and an average of 979 flights per day.
The airport comprises three terminals. Projections
for 2015 traffic at Dubai International includes a
forecast of 79 million passgers with more flights
connecting more people to more destinations, as
well as new technologies, new F&B concepts and
service initiatives.
1. Airport overview
2. Frequently asked questions
i. How do I know which gate my flight is
departing from?
Updated flight information is displayed on our flight
information screens located throughout the airport
and is shown on your boarding pass. If you need
further clarification, please consult our staff at any
of the information desks located conveniently across
the airport.
ii. I have lost a personal item at the airport. What
should I do?
Please follow the signs to our information desks
where our staff will assist you. (Please also refer to
page 16).
iii. I have a query about my flight details/
information, where do I go?
Please follow the signs to our information desks where
our staff will be able to assist you. (Please also refer
to page 20).
iv. What can I do in my spare time here at Dubai
International?
Please refer to sections (6, 7, 8, 9, 10, 13 and 18) of
this airport guide for more information of the range
of services and facilities at Dubai International.
v. I am unable to walk long distances. How can
I get help?
A free buggy service is available to passengers with
reduced mobility. Please follow the signs to our
information desks where our staff will assist you.
Alternatively ask any of the staff operating a buggy
to assist you.
12. dubaiairports.ae12
Passenger Information
Dubai International is served by a number of public transport services. Dubai Taxis and buses are available round
the clock, while the Dubai Metro has a scheduled service to Terminals 1 and 3. Please visit the Roads and Transport
Authority website at www.rta.ae for more information or follow the signs to our information desks where our staff
will be able to assist you.
There are a number of ways to check flight information:
• Telephone – our 24-hour call centre at +971 (0) 4 216 6666.
• Internet – log on to dubaiairports.ae for real time flight updates.
• Smart phone – log on to dubaiairports.ae for flight information.
• Flight Information Screens – located throughout the departures area.
• Consulting staff at the information desks located throughout the facility or use one of the touch screens available
throughout the airport.
Check-in
Depending on your airline there are a variety of check-in options:
• Regular check-in service (full check-in and baggage drop off at the counter).
• Online check-in service (check-in at home and simply go to the dedicated counters to drop off baggage and
collect the boarding pass if needed).
• Early check-in service (up to 24hrs in advance on select Emirates airline flights).
• Self check-in service (user friendly kiosks that allow passengers to check-in and select seats for themselves).
• Check-in usually opens between two to three hours before departure for most airlines; please refer to the flight
information screens in the departures area for check-in locations.
• Liquid, aerosol and gels (LAGs) restrictions in hand
luggage.
• Liquids, aerosols and gels must be in containers up
to a maximum of 100ml each.
• All containers must be placed in a clear resealable
bag of 1 litre maximum capacity.
• Passengers can only have one bag per person which
must be shown to the security officials at the screening
checkpoints.
3. Transportation
4. Flight information and check-in
5. Prohibited articles
6. Dining and shopping
• If you have purchased items from another airport,
they will be in sealed tamper-evident bags. Items
purchased at Dubai Duty Free that are subject to these
restrictions will also be placed in similar bags by their
customer service representatives at the cashier.
• Some exceptions are made for baby food and
medicines.
• Please check with our information desks for
additional information.
The safety and security of our passengers is our top priority. Passengers are strongly advised to check with their
respective airlines before checking in if they are unsure about any items in their carry-on baggage.
Dubai Duty Free
Dubai International is renowned the world over for its
shopping experience.
• Enjoy the extensive retail selection offered by Dubai
Duty Free and leading retail brands.
• You can shop for local crafts, spices, cosmetics,
sweets, alcohol, tobacco, jewellery, books and much
more at Dubai Duty Free outlets.
Food & beverage
• Dubai International has more than 80 food and
beverage outlets, giving passengers a wide range of
options to satisfy every palate.
• Our range of restaurants offer international buffet,
a la carte dining and a comprehensive choice of
beverages.
• Fast food, healthy alternatives and snack stands are
also available.
Please visit the Dubai Duty Free website at dubaidutyfree.com for additional information.
14. dubaiairports.ae14
• Free Wi-Fi internet access is available across Dubai International.
Marhaba (does not require invitation. Updated price list available at lounge reception)
• Lounges in Terminals 1 and 3 are located near gates C23, gate B21 and A2 respectively.
Emirates (by invitation only)
• First and business class lounges in Terminal 3, near the central information as well as in Concourse A.
• Skywards Silver passengers lounge in Terminal 1 near gate C22.
Other Airlines (by invitation only)
• Lufthansa lounge in Terminal 1 near gate C26. • Gulf Air lounge in Terminal 1 near gate C20.
• British Airways lounge in Terminal 1 near gate C22.
Passengers on other airlines can use the Dubai International lounges depending on their class of travel:
First class: In Terminal 1 near gate C14. Business class: In Terminal 1 near gate C8.
Passenger Information
• Dubai International Hotel and its Connect Business Centre combine the latest business facilities with exemplary
hospitality and modern design. The facility is conveniently located inside Terminals 1 and 3, and is the only hotel
inside the airport.
• The five-star Dubai International Hotel offers 341 well-appointed rooms, two health clubs with swimming pools,
two fully equipped business centres and access to 14 restaurants and bars which range from Taste Of India in
Terminal 1 to the sushi and bento restaurant Umaizushi in Terminal 3.
Please visit the Dubai International Hotel website at www.dubaiintlhotels.com for additional information.
Al Majlis
• Arrival/departure/transfer of passengers travelling on scheduled flights is handled at a separate VIP facility
connected to Terminal 3.
• All travel formalities including check-in, immigration and baggage are handled by a personal assistant (female
personal assistants for families).
• Personal assistant for duty free shopping.
• Private and exclusive lounge facilities at Terminals 1 and 3.
• Special parking privileges available at the airport.
Marhaba service
• Standard meet and greet: Speedy clearance through arrivals facilities.
• Diamond service: Full escort through all formalities at arrivals or departures, including porter services.
• Family package: Assistance especially for families through arrival or departure facilities.
• Personalised service: One-on-one assistance through all formalities at arrivals. This includes complimentary
Marhaba Lounge on your next departure from Dubai.
• Transfer service: Includes assistance for passenger transiting at Dubai International.
• Lounge: Passengers can relax in comfort at a marhaba Lounge.
Please visit the Marhaba website at www.marhabaservices.com for additional information.
7. Hotel and business facilities
8. Personalised and VIP service
9. Wi-Fi
10. Lounges
16. dubaiairports.ae16
Passenger Information
• Passengers are advised to check with airlines directly for baggage allowances and applicable charges for excess
luggage. If you are required to pay excess baggage, you will be directed to the dedicated counters for excess baggage.
• Baggage wrapping services are available at the check-in area of all three terminals. Passengers are advised to check
the weight of the baggage before wrapping to avoid unnecessary delays at the check-in counter.
• Porters are available to assist you with your luggage at a nominal cost paid directly to the porter. Porters can be
found at the curbside, waiting to assist you while entering the terminal.
• Left luggage facility at Terminals 1 and 3 is located outside the customs arrivals area and costs of Dh20 for the first
12 hours per regular item and Dh25 for the first 12 hours per oversized item. The luggage offices can be contacted on
+971 (0) 4 216 2627 (Terminal 1) or +971 (0) 4 504 7579 (Terminal 3).
• If you are travelling with a baby, complimentary baby changing facilities are available at selected female restrooms
across the airport. Please check at the nearest info desk for locations.
• If you are travelling in business or first class with Emirates airline, you can relax in their lounge in Terminals 1 and
3 while the kids play in the children’s play room (in all lounges).
• Complimentary baby strollers are available from Emirates airline for use throughout Terminal 3.
• If you have lost any personal items at Dubai International, please contact any of our information desks who will
be able to assist you. You may also call +971 (0) 4 216 2542 (Terminal 1) or +971 (0) 4 505 7538 (Terminal 3).
• If you find any item unattended inside the airport, please notify staff at the information desk.
Transfers
• Dedicated transfer desks are located at Terminals 1, 2 and 3 of Dubai International. Passengers must collect their
boarding passes from the respective transfer desks.
• Please follow the signs to the transfer area.
• For transfers to/from Terminals 2 and 3, passengers need to use the free shuttle bus service. For transfer between
Concourse A and B or C, passengers need to use the airport train. Please check with our information desk for details.
11. Baggage services
13. Family services
12. Lost and found
14. Transfer passengers
15. Arrival passengers
Eye scan
• All visitors to the UAE must have an eye scan (retina scan) upon arrival at Immigration, except citizens of the AGCC
countries*, residents of the UAE, and citizens from any of the countries listed on the following page.
*Arabian Gulf Cooperation Council – Comprising the UAE, Saudi Arabia, Bahrain, Kuwait, Oman and Qatar.
Customs
All arriving passengers must be cleared by Customs in order to enter the country. If you are unsure about any
items that are in your possession, you should declare all items to Customs rather than risk fines or imprisonment.
18. dubaiairports.ae18
Passenger Information
Personal allowances
• Gifts not exceeding Dh3,000.
• Cash above Dh100,000 must be declared at Customs.
• Maximum of 400 cigarettes, 50 cigars, 500 grams of tobacco.
• Maximum of 4 litres alcohol, 48 cans of beer.
Banned items
• All narcotic drugs.
• Gambling tools, machines.
• Ivory and rhinoceros horn.
• Goods originally from Israel or bearing Israeli trademarks or logos.
• Trammel (fishing net with three layers).
• Forged or duplicate currency.
• Any printed material that contradicts Islamic teachings, decency or deliberately implying immorality or turmoil.
• Cooked and homemade foods.
Andorra
Brunei
Finland
Holland (Netherlands)
Italy
Malta
Norway
Singapore
Switzerland
Australia
Canada
France
Hong Kong
Japan
Malaysia
Paraguay
South Korea
United Kingdom
Austria
Cyprus
Germany
Iceland
Liechtenstein
Monaco
Portugal
Spain
United States
Belgium
Denmark
Greece
Ireland
Luxembourg
New Zealand
San Marino
Sweden
Vatican City
Immigration
Citizens of countries listed below are eligible for visa on arrival. Citizens of all other countries need to apply for a visa
before beginning their journey to the United Arab Emirates. Additional details on entry requirements are available from
the website of Dubai Department of Naturalisation and Residency at www.dnrd.gov.ae
20. dubaiairports.ae20
Passenger Information
Self-declaration (items to be declared to Customs on arrival, non declaration of which may be treated as
smuggling, which is an offence punishable by law).
• Radios, self defence equipment, sharp-edged knives and swords.
• Pets and skins of endangered animals subject to CITES convention.
• Personal films, books, photographs, visual and compact discs.
• Weapons, ammunition and military equipment.
• Medicines of all kinds, even for personal use.
• Fireworks and explosives.
• Trees, plants and soil.
Baggage collection
All your checked-in luggage will appear on the pre-assigned baggage reclaim belts in the arrivals hall. Please check
the nearest screen for belt number allocated to your flight.
Are clearly marked and prominently located throughout Dubai International.
• Staffed by trained employees who are here to help. Touchscreens are available across the airport to guide you to
your gate or other services.
• Equipped with updated flight information systems accessing flights up to 36 hours ahead.
• Free landline phone service for local calls if needed.
• Money exchanges are available in all areas of Terminals 1, 2 and 3.
• ATMs are available throughout Dubai International and dispense United Arab Emirates Dirham only.
• Emirates NBD offers banking services in all three terminals, and Noor Islamic offers banking services at Terminal 3.
Smokers lounge: Dubai International is a smoke-free facility. Smoking is prohibited in all areas except at dedicated
smoking lounges at Gates C9 and C23 in Terminal 1 and the departure boarding lounge in Terminal 2. Smoking
lounges are also available in Concourse A near gates A2 and A23.
Prayer rooms: Dubai International has numerous Muslim prayer rooms and ablution rooms conveniently located
throughout all three terminals and at the car park facilities. Please follow the signs to these facilities.
Medical facilities: There are medical facilities available at Dubai International. For medical assistance please call
+971 (0) 4 216 1999 in Terminals 1 and 2, and +971 (0) 4 504 5007 in Terminal 3.
Dubai city tours: Marhaba City Stop allows transit passengers with more than eight hours stopover a convenient
and easy way to visit Dubai (subject to Immigration approval).
Buggy service: Buggy services are provided to passengers who require help getting to/from their departure gate.
Please contact our staff at the information desk for further assistance.
Snooze Cube: Located next to gate C22 in Terminal 1 with 10 Snooze Cubes available for rent by the hour.
Parking facilities: Dubai International offers 24-hour parking facilities in its short-term and long-term spaces at
Terminals 1, 2 and 3. Tariffs vary from one terminal to another.
For more information on locations and tariffs, please visit our website on dubaiairports.ae
16. Information and assistance
17. Financial services
18. Miscellaneous services
24. dubaiairports.ae24
News & Initiatives
Dubai Airports has introduced
a new mobile App that puts
information passengers need
to navigate one of the world’s
leading international airports at
their fingertips, guiding them
from check-in to boarding.
The App incorporates
information from both
Dubai International
and Al Maktoum
International at Dubai
World Central (DWC)
and is available in
English and Arabic.
Among the more
innovative features is a
comprehensive Find Your
Flight function, which allows
users to enter their flight
number to receive customised
detail to ease their travel
and enhance their airport
experience. Passengers can
also receive updates on their
flights, including gate changes
or boarding times. Other
features include Flight Radar
24, a flight tracking service;
and 3-D Airport Maps. The
Before You Fly section shares
travel information passengers
will need prior to travelling to
or through Dubai. While
You Are Here details
the shopping,
d i n i n g a n d
lifestyle services
that visitors can
expect when
arriving at both
airports, including
unexpected features
such as Zen Gardens, Dubai
International Hotel’s swimming
pool and Snoozecubes.The
App is part of a growing
portfolio of digital products
at both Dubai International
and DWC designed to help
passengers quickly find their
way through the airport.
Dubai International has won
Airport of the Year (2014)
award, while operator Dubai
Airports won Training &
Education Initiative of the Year
(2014) at the Aviation Business
Awards (ABA) 2014.
The awards ceremony, which
was held by ITP Business in
Dubai, honoured 13 categories,
covering airline, airport and
cargo sectors across the region,
along with supporting niches.
The Airport of the Year
category acknowledges a
Middle Eastern airport that has
experienced a breakthrough
period of success over the past
12 months, with evidence
of strong performance
for passenger and cargo
operations, relationship
building with airlines and other
partners, facility enhancements
and market innovation.
“The growth has been
robust despite the reduction
in our capacity during the 80-
day runway upgrade project
between May and July 2014,
and we are on track with the
refurbishment and expansion
of Terminals 1 and 2 as well
as the new concourse. This
award validates how well we
have managed our growth
along with the quality of our
customer service” said Anita
Mehra, Vice President of
Communications and Business
Development at Dubai Airports.
Dubai wins
Airport of the
Year award
Dubai Airports introduces
new airport app
34. dubaiairports.ae34
4DECADES OF
GROWTH
From a tiny fishing hamlet to a
major global trading powerhouse,
this is the story of Dubai.
By Mark James
T
he earliest recorded
mention of Dubai is in
1095 in the Book of
Geography by the Andalusian-
Arab geographer Abu Abdullah
Al Bakri. Since then, the emirate
has blossomed and bloomed.
Oil
Oil was discovered in waters
off Dubai in 1966. The first
field was named Fateh or 'good
fortune'. This led Dubai to grant
concessions to international
oil companies, thus igniting
a massive influx of foreign
workers. Between 1968 and
1975 the city's population
grew by over 300 per cent.
MarkJamesisaDubai-basedfreelancer.
Infrastructure
Since the inception of the emirate
in 1971, Dubai's Ruler, the late
His Highness Sheikh Rashid
bin Saeed Al Maktoum, used
revenue from trading activities
to build infrastructure. Electricity,
telephone services, and an airport
were established in Dubai in the
1950s. In 1970 a new terminal
building was constructed which
included Dubai's first Duty Free
shops.Another major project was
the construction of Port Rashid,
a deep water free port, in 1972.
Iconic landmarks
The Clocktower Roundabout
was constructed in 1964. The
following decade saw the
construction of the Dubai World
Trade Centre in 1978. At the time
it was built, the 39-storey office
tower was the tallest in the UAE.
Modern Dubai
Coming to the new millennium,
Dubai is on par with many top
cities in the West. World-class
roadways, accommodation,
ease of business, public transport
facilities, hospitality services,
retail facilities, shopping,
air connectivity, healthcare
and many other world-class
facilities is what brings millions
of visitors throughout the year
to the emirate. The iconic Burj
Khalifa, standing at 829.8
metres, was officially opened in
January 2010. The tower is also
connected to The Dubai Mall,
the world's largest shopping
mall, part of the $20 billion
Downtown Dubai development,
and includes 1,200 shops.
Another major feather in Dubai’s
cap was the construction of the
driverless, fully automated Dubai
Metro rail network, inaugurated
at 09:09:09 pm on 09/09/2009.
History of Dubai
36. dubaiairports.ae36
Bastakiya, Bur Dubai: The
Bastakiya district is famous
for its old wind-towers and
narrow alleys. A walk through
the area takes one back to the
pre-electricity days when Dubai
was still a fishing harbour.
Spice Souk, Deira: The aroma
of spices will hit you long before
you approach the Spice Souq.
The market’s narrow lanes are
dotted with shops selling cloves,
saffron, traditional incenses and
lots more.
Heritage and Diving Village,
Bur Dubai: Pose with falcons,
eat Emirati street food made
by burkha-clad women, ride
a camel, or meander through
the stalls selling traditional
handicrafts and other items.
WORLD CHARM
For those who want
to leave behind the
glitz and glitter and
immerse themselves
into the heart of old
Dubai, here are the
city’s top heritage
attractions
By Muby Astruc
Sheikh Saeed Al Maktoum
House/Museum (Port
Rashid): Dating from the
late 1800s, Sheikh Saeed’s
House, which has now been
restored into a museum, was
built near the sea so the ruler
could oversee all shipping
activity. Although the original
house was demolished, the
current one has stayed true
to the architectural style of
the past era.
Gold Souk, Deira: Dubai
isn’t called the city of gold for
no reason. A walk through
the Gold Souq will reveal
over hundreds of stores
exclusively selling gold, with an
approximate of 25 tonnes of
gold on display in the windows
of over 600 shops.
Jumeirah Mosque, Jumeirah:
An example of beautiful Islamic
architecture, the Jumeirah
Mosque offers guided tours
six days a week (except Friday)
to tourists to help foster a
better understanding of the
Islamic faith.
Dubai Tourism