1. Priti Jain
jainee21@gmail.com / jainee21@yahoo.com
Ph: 9342383437 DREAM HOME, Flat # 103
Bohra Layout, Gottigere
BannerghattaRoad,
Bangalore - 76
Objectives: I am looking for a role where I can utilize my technical skills and also impart
my knowledge to others and see myself grow as an individual as well as a professional.
Profile : IT professional with 6 plus years technical support experience and 3 plus years
of Technical Writing experience.
Personal Particulars:
Name : Priti Jain
Qualification : B.E. Computer Science
Contact No. : 9342383437
E-mail : jainee21@gmail.com; jainee21@yahoo.com
Date of birth : 2nd December 1980
Sex : Female
Marital Status : Married
Language known : English, German (Elementary), and Hindi.
Work Experience :
1. Hewlett Packard Global Solution Centre, Bangalore
A) Designation : Information DeveloperII
Current Process : Knowledge Centered Support (KCS)
Job Responsibilities :
 Content creation for HP products which included technical documents,
information pages, and user guides, etc.
 Working on KCS, TCW as well as KD tickets.
 Updating existing content based on technical updates and/or feedback from
engineers and/or customers.
 Reviewing quality and publication of the articles created or authorized by the
front line engineers or the technical specialists.
 Utilizing tools like Adobe Photoshop to edit images, video and audio-clips as per
the document requirements.
 Ensuring adherence to standard document format as per Company guidelines.
 Uploading created content to the HP Service Access Workbench (SAW) for usage
by frontline engineers.

2.  Working on tools like X-metal 4.6 for Web Authoring and Concentra 12.1 for
Content Management.
 Collaborating with other teams such as product division, sales team, and
engineering team to design and release the product documentation prior to the
launch date.
 Ensuring appropriate training to the new team members on the tool usage, HP
content writing guidelines, and process updates.
 Publishing and maintaining monthly productivity, quality and article usage reports
for the team.
Duration : August 2011till date.
B) Designation : Technical Support Executive III
Current Process : NA LaserJet Printers E-Response
Job Responsibilities :
 Part of the NA-Volume LaserJet Printers E-Response team.
 Mentoring the newly joined TSE on technical & process related front.
 Attended “Train the Trainer” sessions and provided the trainings across the team.
 Participated in EEE Tech Fiesta 09 and represented theHP LaserJet team.
 Managing a focus group with the engineers.
 Publishing monthly reports for team metrics.
Duration : January 2006 to August 2011.
2. Transworks Information Services Ltd.
Organization : Transworks Information Services Ltd. Bangalore.
Designation : Customer Care Executive
Process : Apple iPod
Job Responsibilities :
 Handling technical and consumer product queries for Apple iPod and providing
level 1 technical support through chat.
Duration : April 2005 to January 2006.
Computer knowledge
 Proficient in MS-Office, XML (X- metal editor),KCS Capture tool, Adobe
Photoshop, Adobe Captivate, Concentra, OPT.
 Knowledge of Windows XP, Vista and Windows 7, MAC OS X.
Core Strengths
 Team player.
 Communication skills.
 People management.

3.  Hard working and dedicated.
 Quick Learner.
Achievements
 Received several E-awardsfor performance in metrics.
 E-Awards for creation of quality technical documents.
 Received regular Spot awards for performance.
 Awarded for presentation in a Technical road show event related to printers.
 Participated in Storage, Servers and BCS road show.
 Participated in Language Mentoring program and assisted foreign counterparts
(Germans) to improve English language skills.
Declaration:
I, hereby declare that the above given particulars are true to the best of my knowledge
and belief.
Priti Jain