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Responsible Gambling
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Responsible gaming
We want to ensure that our players always enjoy their experience at Poker Heaven. That’s why we ask you to always to
play responsibly.
Poker Heaven Poker can be great entertainment, provided you stay in control. We will always endeavour to help you if you find yourself
in difficulties.
Responsible Gaming
In order to assist our players in gambling responsibly we have provided this page about keeping your gambling under
Terms and Conditions
control.
Deposit Withdrawal Options Go to GamCare for self help and awareness about gambling problems.
Privacy Policy Keeping control
Rake Structure
Whilst the majority of people do gamble within their means for some it can spiral out of control. In order to help you keep
control we would like you to remember the following.
Chat Rules
Gambling should be entertaining and not seen as a genuine way of making money
Tournament Rules Avoid chasing losses
Only gamble what you can afford to lose
Representing Poker Heaven Keep track of the time and amount of money you spend gambling
If you need to have a break from gambling then you can use our exclusion options by emailing
support@pokerheaven.com
If you need to talk to someone about problem gambling then contact GamCare
Questions
Do you have a gambling problem?
Ask yourself the following questions
1. Do you stay away from work, college or school to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as
possible?
4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
5. Have you ever lied to cover up the amount of money or time you have gambled?
6. Have others ever criticised your gambling?
7. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
8. Are you reluctant to spend ‘gambling money’ on anything else?
9. Have you lost interest in your family, friends or interests?
10. After losing, do you feel you must try and win back your losses as soon as possible?
11. Do arguments, frustrations or disappointments make you want to gamble?
12. Do you feel depressed or even suicidal because of your gambling?
The more your answer ‘yes’ to the above questions, the more likely you are to have a serious gambling problem. Speak to
someone about this, or visit the Gamcare web site.
Underage play
In order to prevent underage gambling on Poker Heaven we recommend that if young people have access to a computer
with internet access, that you take care to keep your account numbers, usernames and PIN passwords confidential.
If you have any questions regarding responsible gaming please don’t hesitate to contact us at
support@pokerheaven.com.
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2. InTouch Poker Limited (company registration number C44236) and InTouch Casino Limited (company registration number C44237) are two limited liability companies registered in Malta, a member of the EU since
May 2004.
InTouch Poker Ltd is fully licensed and regulated by the Malta Lotteries & Gaming A uthority and operates under license number LGA/CL3/412/2007, issued on 21st January 2010. InTouch Casino Ltd is fully
licensed and regulated by the Malta Lotteries & Gaming Authority and operates under license number LGA/CL1/617/2009, issued on 21st January 2010.
PokerHeaven.com and BlackjackHeaven.com are powered by Boss Media Malta Poker Ltd software (LGA/CL4/206/2005) and Boss Media Malta Casino Ltd software (LGA/CL4/315/2007), also regulated by the said
Authority.
Our services are not available to residents of the United States, US Virgin Islands, US Minor Outlying Areas or Turkey or any other jurisdiction that legally prohibits its citizens from engaging in online gaming.
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