1. Change Paradigm
Nutrition & Food Service
Culinary Team

4. What’s a Paradigm?
• A set of rules or a model that helps us to
solve problems and deal with life in
general
EXAMPLE – The sun rises in the east and
sets in the west.

5. The Swiss Watch Industry
• 1960’s employed 62,000 workers
• Accounted for 65% market share world-
wide
• Product innovation: self-winding;
waterproof; shock-proof, etc.
• 1970’s
– Employed 12,000 workers
– Accounted for 10% market share world-wide

6. SEIKO
• Digital Watch
– Invented by the Swiss
Watch Industry
– Swiss saw no need to
change; they were the
industry leader
• Sold the digital watch
technology to Seiko

7. Change & Challenge
• 1900 – 85% of Americans work in
Agriculture
• 1950 – 73% of Americans work in
Production or Manufacturing
• 2000 – 44% of Americans work in some
form of Data Service/Information
Technology
Careers come & go. Jobs Change. It just happens
faster than ever before

8. Today
• Already two-thirds of US employees
work in the services sector, and
“knowledge” is rapidly becoming our
most important export “product”
The Industrial age gave way to the
Information age!

9. The Example
• You’re in Rome, Italy and you decide to use your
American Express card to pay for a wonderful
meal.
• Getting credit approval involves a 8,000 mile
journey over the internet and several computers.
• The approval is completed in less than 5
seconds!

10. Knowledge is Power!
Any weekday edition of
the “New York
Times” contains
more information than
the average person
was likely to hear or
read (if they could
read) during a lifetime
in 17th-century
(1600’s) England

11. Reality Check
Expect your employer to expect more out
of you!
The Reason?
The customer is demanding far more
from the organization!

12. Who would have predicted this?
• Nearly 50 firms, are interested
in leasing the shabby highway
-- and that it could be worth as
much as $30 billion to the
Commonwealth of PA!
• What happens to the support
personnel?
• Do you think that toll prices will
rise?
• Good news for states
struggling to repair their
decrepit transport systems.

13. Competitive Advantage
• Decentralize
• Delegate Decision-making
• Erase Boundaries between parts of the
Organization
• Abandon Bureaucratic Practices
• Shrink “Timelines”
• Accelerate “speed to market”
• Revolutionize! “
– Evolution” is Dead

14. The Privilege to Serve
• It’s not enough to have a great
product
• You must provide exemplary service
• Customer Service has to be
expressed as an extension of the
Mission
• Behave like your in business
for yourself! TEAMWORK!

15. How does this happen?
• Teams that achieve
special results, do so
because their
teammates perform
with unique behaviors
Jeremiah Trotter

16. Communications
• What’s the Plan?
• What’s our Goal?
• Is our DATA
accurate, up-to-date
and meaningful?

17. Talent
• Master the
fundamentals
• Continue to improve
your skill set
• Be your “best”
Boston’s Fenway Park

18. Play Your Position
• Understand what’s
expected of you:
tasks, standards,
time-frame,
deadlines, customer
satisfaction
• Cover your
assignment
• Become
independent

19. Diversity is an Advantage
•A variety of Abilities,
Experiences, and Problem
Solving Approaches.
•Does a teammate have a
special talent?
•Respect difference it
produces “power!”

20. “Back” the Team
• Think “team” in the
“big picture” (where
do I fit?).
• Broaden your skills,
add more value.
• Cross-train
• Have an attitude of
helpfulness

21. Practice
• Be on time
• Drill; Rehearse
• Experiment and make corrections
• Professionals never stop practicing

22. Sacrifice
• Make Choices that benefit the team
• Self interest isn’t a team interest
• Take the blame for a mistake
SACRIFICE IS THE SOUL OF A HIGH
PERFORMANCE TEAM!

23. Build Spirit
• Perform at a high
level
• Be a cheerleader
• Celebrate Success
• Respect others
• Build confidence and
self-esteem

24. Mentor
• Make new teammates
feel comfortable
• Assign a co-worker to
“take them under their
wing”
• Keep the rhythm

25. Share time with your
Teammates
•Get to Know each other
•“Hang out”
•Develop team
“integrity”
•Bond

26. Drive Discipline
•Make each other
accountable for topnotch
performance
•Lead by example
•Live by the team rules
•Be dependable &
reliable

27. Make a Difference
•That’s why you’re on
the team
•Attitude is more
important that talent
•The “try factor” is
equal in all of us
•Add value and
customer satisfaction
it’s the “scorecard”

28. Attend to group process
Pay attention to the
“pulse” of the group.
Who needs
encouragement?
Who’s out of line?
Who’s confused?
Catch problems early!

29. Create a climate of “trust”
•Keep your word
•Honor your
commitments
•Play fair
•Behave in a consistent
manner
•Rebuilding “trust” is
next to impossible

30. Be a good sport
•Promote harmony
•Respect your
teammates
•Be open to
constructive criticism
•Compromise and
share

31. Opportunity for Change
Be the Solution
Make a difference
Embrace Change
Don’t look back
Unlock the Future
Shift the Paradigm