User Testing For Humanitarian ID App

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David Spira presents on the importance of user testing and Empathy to deliver an effective product, specifically a contact management app for disaster relief that was later used during the Nepal earthquake in 2015.

Technology

© 2015 Phase2
A case for more prototype
testing
15 July 2015
Wonderful & Humbling Experiences From Field Testing
Humanitarian.ID in the Philippines & Nepal:

© 2015 Phase2
Rationality in design comes
from testing, identifying
failure, and iterating.

© 2015 Phase2
We need to give ourselves
permission to be wrong.

© 2015 Phase2
Planning to get it right the
first time is planning to fail.

© 2015 Phase2
They didn’t break the system,
but they did add friction.

© 2015 Phase2
Capturing phone numbers
was a challenge.

© 2015 Phase2
“This is how it is,” is a trap.

© 2015 Phase2
“For whom will it provide
value?”

© 2015 Phase2
“Am I the only person who
will find this system easier?”

© 2015 Phase2
“Am I going to annoy the
people I’m trying to help?”

© 2015 Phase2
Creativity is born from asking
diverse people hard questions.

© 2015 Phase2
Create little successes and
build on them.

© 2015 Phase2
David Spira
Experience Strategist, Phase2
Twitter: @dbspira
www.Humanitarian.ID

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