Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
© 2015 Phase2
A case for more prototype
testing
15 July 2015
Wonderful & Humbling Experiences From Field Testing
Humanitar...
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Sympathy vs. empathy?
© 2015 Phase2
Sympathy is feeling with.
© 2015 Phase2
Empathy is feeling into.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Sympathy adds distance.
© 2015 Phase2
Empathy is connection.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Rationality in design comes
from testing, identifying
failure, and iterating.
© 2015 Phase2
We need to give ourselves
permission to be wrong.
© 2015 Phase2
Planning to get it right the
first time is planning to fail.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
+63
© 2015 Phase2
+1
© 2015 Phase2
1
© 2015 Phase2
1 (800) 555-5555
© 2015 Phase2
© 2015 Phase2
They didn’t break the system,
but they did add friction.
© 2015 Phase2
Loading
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Nepal was the real test.
© 2015 Phase2
© 2015 Phase2
Capturing phone numbers
was a challenge.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
“This is how it is,” is a trap.
© 2015 Phase2
© 2015 Phase2
“For whom will it provide
value?”
© 2015 Phase2
“Am I the only person who
will find this system easier?”
© 2015 Phase2
“Am I going to annoy the
people I’m trying to help?”
© 2015 Phase2
Creativity is born from asking
diverse people hard questions.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Create little successes and
build on them.
© 2015 Phase2
David Spira
Experience Strategist, Phase2
Twitter: @dbspira
www.Humanitarian.ID
Upcoming SlideShare
Loading in …5
×

User Testing For Humanitarian ID App

681 views

Published on

David Spira presents on the importance of user testing and Empathy to deliver an effective product, specifically a contact management app for disaster relief that was later used during the Nepal earthquake in 2015.

Published in: Technology
  • D0WNL0AD FULL ▶ ▶ ▶ ▶ http://1lite.top/zjpYe ◀ ◀ ◀ ◀
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

User Testing For Humanitarian ID App

  1. 1. © 2015 Phase2 A case for more prototype testing 15 July 2015 Wonderful & Humbling Experiences From Field Testing Humanitarian.ID in the Philippines & Nepal:
  2. 2. © 2015 Phase2
  3. 3. © 2015 Phase2
  4. 4. © 2015 Phase2
  5. 5. © 2015 Phase2
  6. 6. © 2015 Phase2 Sympathy vs. empathy?
  7. 7. © 2015 Phase2 Sympathy is feeling with.
  8. 8. © 2015 Phase2 Empathy is feeling into.
  9. 9. © 2015 Phase2
  10. 10. © 2015 Phase2
  11. 11. © 2015 Phase2 Sympathy adds distance.
  12. 12. © 2015 Phase2 Empathy is connection.
  13. 13. © 2015 Phase2
  14. 14. © 2015 Phase2
  15. 15. © 2015 Phase2
  16. 16. © 2015 Phase2
  17. 17. © 2015 Phase2
  18. 18. © 2015 Phase2
  19. 19. © 2015 Phase2
  20. 20. © 2015 Phase2
  21. 21. © 2015 Phase2 Rationality in design comes from testing, identifying failure, and iterating.
  22. 22. © 2015 Phase2 We need to give ourselves permission to be wrong.
  23. 23. © 2015 Phase2 Planning to get it right the first time is planning to fail.
  24. 24. © 2015 Phase2
  25. 25. © 2015 Phase2
  26. 26. © 2015 Phase2
  27. 27. © 2015 Phase2 +63
  28. 28. © 2015 Phase2 +1
  29. 29. © 2015 Phase2 1
  30. 30. © 2015 Phase2 1 (800) 555-5555
  31. 31. © 2015 Phase2
  32. 32. © 2015 Phase2 They didn’t break the system, but they did add friction.
  33. 33. © 2015 Phase2 Loading
  34. 34. © 2015 Phase2
  35. 35. © 2015 Phase2
  36. 36. © 2015 Phase2 Nepal was the real test.
  37. 37. © 2015 Phase2
  38. 38. © 2015 Phase2 Capturing phone numbers was a challenge.
  39. 39. © 2015 Phase2
  40. 40. © 2015 Phase2
  41. 41. © 2015 Phase2
  42. 42. © 2015 Phase2 “This is how it is,” is a trap.
  43. 43. © 2015 Phase2
  44. 44. © 2015 Phase2 “For whom will it provide value?”
  45. 45. © 2015 Phase2 “Am I the only person who will find this system easier?”
  46. 46. © 2015 Phase2 “Am I going to annoy the people I’m trying to help?”
  47. 47. © 2015 Phase2 Creativity is born from asking diverse people hard questions.
  48. 48. © 2015 Phase2
  49. 49. © 2015 Phase2
  50. 50. © 2015 Phase2 Create little successes and build on them.
  51. 51. © 2015 Phase2 David Spira Experience Strategist, Phase2 Twitter: @dbspira www.Humanitarian.ID

×