Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
#Director | #Designer | #ServiceDesign | #UX | #UI | #CX | #Lead | #Digital | #Transformation | #Org Strategy | #Biz Innovation | #Agile | #Lean | #DesignThinking
Industry
Design
Website
http://www.factotum-design.co.uk
About
I'm a highly experienced design leader and strategic director specialising in service design, UX design and design thinking to deliver disruptive innovation at speed.
With over 25 years experience of delivering branded omni-channel customer-centric digital solutions within the service-product continuum, I've worked across diverse sectors with top tier global corporations, as well as start-ups, in the USA, Europe, MENA, China and Australia. My project and client experience includes: AMP, Chic-Fil-A, GM, IBM, Nissan, Renault, The Saudi Ministry of Health, Standard Chartered Bank, VTech Holdings, WilliamHill Online and many more.
As the founder of the IXSD Academy, my team and I have dev...
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customer experience
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See more
- Presentations
- Documents
- Infographics
The Network Effects Bible
NFX
•
6 years ago
Design in an Age of Automation
Plan
•
6 years ago
Digital Disruption: Embracing the Future of Work
accenture
•
8 years ago
Fjord Trends 2016
Fjord
•
8 years ago
Design Ethics for Artificial Intelligence
Charbel Zeaiter
•
8 years ago
10 more lessons learned from building Machine Learning systems
Xavier Amatriain
•
8 years ago
3 Methods to Master Agile UX Testing | UserZoom Webinar
UserZoom
•
8 years ago
How to Master UX Testing in an Agile Design Process
UserZoom
•
12 years ago
Narrative as Prototype
Izac Ross
•
9 years ago
Meet Generation Z: Forget Everything You Learned About Millennials
sparks & honey
•
9 years ago
11 Ways to be Seen as a Leader at Work (Even if it's not in Your Title)
GetSmarter
•
9 years ago
Agile Project Failures: Root Causes and Corrective Actions
TechWell
•
10 years ago
What the 4 C's: Communication, Collaboration, Creativity and Critical Thinking Look Like in the Classroom
barryrbarber
•
12 years ago