1. Managing for Results
Connecting People, Purpose &
Performance

2. Managing for Results
© 2014 MASST Associates, LLC When Results Matter
Addressing Your Opportunities & Challenges:
–Managing change
–New Programs or initiatives
–Initiatives not started or unfinished
–Nagging issues or challenges
–Resource / investment alignment
• Capacity building / capital needs
• Funding
2

3. Managing for Results
Connect Investment, Measurement, Messaging
Mission
(Clients)
Results /
Outcomes
Outputs Activities
Inputs
Messaging
(Development)
Internal
Investments
External
Investments
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4. Board(s)
Managing for Impact
Engaging & Aligning Key Stakeholders
© 2014 MASST Associates, LLC When Results Matter
Clients
Line
Management
& Staff
Executive
Leadership
Investors
Volunteers &
Community
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5. Managing for Results
People
Purpose
Performance
Desired State
Current State
Assess /
Evaluate &
Respond
Plan &
Implement Select &
Prioritize
Gap Analysis
Feedback Loop
Frequent reviews
High visibility
Reevaluate
Modify as needed
Plan to Succeed
Milestones
Responsibilities
Realistic (resources)
Communicate
Set the Priorities
Critical?
Easily achieved?
Overlap?
Timing?
Resources?
Strategy vs Execution
Measure
Pain points
What's needed?
Resources?
"To Be"
Mission
Vision
Goals
Results / Impact
"As Is"
Realistically assess
Measurements
Anecdotes
Feedback
5

6. Stage One – Desired State
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
“To Be”
• What does success look like?
• How is it measured:
• Outcomes / results metrics?
• Key performance indicators (KPI)?
• Service level agreements (SLA)?
People
Purpose
Performance
Desired State
6

7. • What’s working well and what isn’t?
• How do you know?
– What is measured?
– What cannot be measured?
• What would you change?
• What can’t you change?
Managing for Results
Stage Two – Current State
“As Is”
Current State
People
Purpose
Performance
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8. • Distance between Strategy and Execution
• How close (far) are you?
• How do you know / how measured?
• What is delaying or preventing you from getting
there?
• What will it take to get there?
– Capacity / Resources?
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
Stage Three – Identify the Gaps
(“As Is” vs. “To Be”)
Gap Analysis
People
Purpose
Performance
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9. • Which initiatives will get you closer to
achieving your goals faster?
• Assess / compare costs vs. benefits (ROI)
• Early successes build the foundation for future
achievements:
– Major / mission critical, or
– Low hanging fruit
Managing for Results
Stage Four– Select & Prioritize
Select &
Prioritize
People
Purpose
Performance
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10. Stage Five – Plan & Implement
Detailed plan with names and dates:
• Stretch but realistic
– Time & resources
• Start at the end
• Build on success
• Co-dependencies
• Serial or parallel?
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
Don’t let the
perfect be the
enemy of the
good
Plan &
Implement
People
Purpose
Performance
10

11. Managing for Results
Assess /
Evaluate &
Respond
People
Purpose
Performance
Stage Six – Assess / Evaluate / Respond
• Are you achieving your goal(s)?
• Ongoing - continuously evaluate and revise as
needed (“no plan withstands first contact with
the enemy”)
• Mutual shared accountability
• Highly visible
• Adjust / revise as needed
• Periodic “Tune-up”
11

12. Peter Miragliotta, Jr., MBA
President
MASST Associates, LLC
pmirag@masstassoc.com
201-681-0761
www.masstassoc.com
Twitter: @MASSTPMirag
When Results Matter