1. Sigma Company Limited invites you to:
TENDER FOR
NATIONAL SECURITY GUARD
SERVICES
This is not an open tender. Prequalified/invited—only those
directly invited to tender.
2. Invitation to tender for security guard services
2
Contents
About the tender...........................................................................................................................................................3
Invitation to tender...................................................................................................................................................3
Contract period .........................................................................................................................................................3
Tender manager........................................................................................................................................................3
Tender timetable.......................................................................................................................................................4
Tender briefing..........................................................................................................................................................4
How will we evaluate your tender? ..........................................................................................................................4
Financials...................................................................................................................................................................5
Site visits....................................................................................................................................................................5
Laws...........................................................................................................................................................................6
Tender details............................................................................................................................................................6
Staff security/police checks.......................................................................................................................................6
Contract performance...............................................................................................................................................6
Acceptance of tender................................................................................................................................................7
Lodgement of tender ................................................................................................................................................7
More information......................................................................................................................................................7
Tender questions...........................................................................................................................................................8
1 Your must haves..............................................................................................................................................1
2 Lump sum tender price ...................................................................................................................................8
3 Transition plan...............................................................................................................................................10
4 Emergency management and contingency plan...........................................................................................10
5 Customer service...........................................................................................................................................10
6 Resources ......................................................................................................................................................10
7 Innovation .....................................................................................................................................................11
8 Industry experience and company stability ..................................................................................................11
9 Referees ........................................................................................................................................................11
10 Why should we choose you to guard our sites?............................................................................................11
3. Invitation to tender for security guard services
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About the tenderAbout the tenderAbout the tenderAbout the tender
Invitation to tender
Sigma Company Limited invites you to tender for security guard services. You will supply
our sites with:
• Static guards
• Vehicle patrols
• Foot patrols.
Contract period
Three years followed by another three years at Sigma’s discretion.
Company profile
Sigma distributes a wide variety of pharmacy products to chemist shops around Australia
(and owns the Amcal, Guardian and Amcal Max pharmacy retail brands).
We have sites in Victoria, New South Wales, Queensland, South Australia, West Australia,
Tasmania and the Northern Territory (for details see ‘Site visits’ pg 5).
Why do we need security guard services? Some sites are high-risk and need 24/7 security
guard services. Other sites are medium to low-risk and need fewer hours. We need guards to
help keep our high-value pharmaceuticals safe from theft.
Tender manager
Tender manager
Name and title John Telios, National Facilities and Security
Manager
Address for correspondence by
post
Sigma Company Limited
3 Myer Place, Rowville
Victoria 3178, Australia
Email Address john.telios@signet.com.au
4. Invitation to tender for security guard services
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Tender timetable
Activity Date (2012)
Invitation to tender issued Monday 4 June
Tender briefing Tuesday 12 June
End of period for questions or requests for information Friday 15 June
Close of tenders Friday 25 June
Close of tender evaluation Friday 6 July
Negotiations with tenderer(s) (if applicable) Friday 13 July
Tender result notifications Monday 16 July
Contract finalised Friday 27 July
Anticipated start date Monday 6 August
Tender briefing/site visit
Date and time Tuesday 12 June 10am-12 midday
Venue 3 Myer Place, Rowville, Victoria
Confirmation of attendance Friday 8 June
email to john.telios@signet.com.au
and paul.eveleigh@signet.com.au
How will we evaluate your tender?
We will take into account your:
Customer service Proven high level of customer service
Staff trained in customer service
Resources Management expertise, experience and qualifications
Your company profile including any extra resources
Ability to provide security services any time
Ability to supervise staff all the time
Innovation Demonstrated ability to use new ideas (innovation) to
improve your security services
Demonstrated performance measurement
Price Competiveness of price tendered
Quality assurance Demonstrated quality assurance
Proven ability to meet timelines
Experience and stability Experience guarding sites similar in size to Sigma’s
Experience providing Australia-wide security guard
services
Security guard service record
Affiliation with security industry organisations
Occupational health and safety Policies and procedures
5. Invitation to tender for security guard services
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Financials
If you win the tender we’ll ask you for:
• A copy of the contracting entity’s most recent financial statements
• Consent to conduct company director searches
• Consent to conduct Australian Securities and Investments Commission (ASIC)
company searches
• Your latest ASIC annual company statement.
Site visits
There are no organised site visits. Sigma sites vary in size from 1,000 square metres to
22,000 square metres. Sites are in regional and remote areas. To arrange a visit, please
contact the distribution centre managers listed below.
3 Myer Place
Rowville, VIC
Yasine Akkari
03 9542 9901
0438 088 869
24-26 Watson Street
Shepparton VIC
Joanne Thomson
03 5821 4255
0412 217 353
46 Dividend Street
Mansfield QLD
Nathan Roylance
07 3212 1695
0438 045 283
1 Distribution Place
Seven Hills NSW
Robert Crompton
02 9837 9005
0401 002 878
31 Glenwood Drive
Thornton NSW
Danny Rusev
02 4966 5444
0419 303 254
271 Bolsover Street
Rockhampton QLD
Kay Wincen
07 4922 1374
0413 120 146
26 Wheeler Street
Belmont WA
Shane Van Dyk
08 9478 9700
0419 100 373
227 South Road
Ridleyton SA
Greg Madden
08 8424 3422
0418 801 047
Toowoomba QLD
31 Vanity Street
Mick Hill
07 4634 5155
0418 728 894
17–19 Windsor Street
Invermay TAS
John Brophy
03 6331 2011
0417 516 551
3/2205 Coonawarra Road
Winnellie NT
Paul Mitchell
07 4771 2023
0418 778 034
16 – 20 Bell Street
Townsville QLD
David Vidler
07 4771 2023
0418 778 034
McKay Avenue
Grove Estate
Glenorchy TAS
Chris Donnelly
03 6272 3598
0419 565 246
6. Site visits (continued)
We strongly advise you to visit each site. Visiting our sites will help you better grasp site size
and location. You can then use this knowledge to give us your best tender price.
Laws
Your security guard services must comply with occupational health and safety acts,
regulations, local laws, codes of practice and Australian Standards.
Tender details
You must obtain for yourself, at your own expense, any details you need to prepare and lodge
your tender.
Staff security/police checks
If you win the contract you will provide Sigma with security registration and police/security
checks for:
• Staff employed by you at the start of the contract
• New staff you employ during the life of the contract.
Please note. Sigma reserves the right to vet each security guard you supply to our sites.
Contract performance
Contract performance measurement will include:
Contract – Your use of subcontractors
– Occupational health and safety
– Regulatory and standards compliance
– Contract management/supervision
– Contract compliance
– Performance management and reporting
Service – Standard and quality of service provided—for example, random bag
and vehicle searches
– Staff presentation—for example, guard uniforms
– Staff qualifications/licenses
– Response times to emergencies
– Completion of services within nominated frequency.
7. Invitation to tender for security guard services
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Acceptance of tender
We will notify you in writing of either your success or failure to win the tender.
Lodgement of tender
Address Sigma Company Limited
3 Myer Place, Rowville
Victoria 3178, Australia
Information on tender package Tender for national security guards
Attn: John Telios
National Facilities and Security Manager
Other requirements Four hard copies and a CD. Please provide
your documents in Microsoft Office 2000
No internet or email lodgement
Please note: if you do not meet the close of tender date of Friday 25 June 2012, we will
disqualify your bid.
More information
Please email your tender questions to John Telios at john.telios@signet.com.au and
paul.eveleigh@signet.com.au no later than Friday 15 June 2012.
Go to tender questions on the next page.
8. Invitation to tender for security guard services
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Tender questionsTender questionsTender questionsTender questions
1 Your must haves
You must fulfil the criteria listed below. If you do not meet the criteria we will not evaluate your
tender.
Yes No
Uniformed security guard services in all Australian states.
A minimum of three years security guard experience in the corporate or
government sectors or both.
Proven financial viability.
Public liability insurance cover of $20m (minimum).
Professional indemnity insurance of $5m (minimum).
Security firm and individual licences under the Private Security Act 2004.
Certified Quality Management System Accreditation AS NZ ISO 9001 – or
equivalent (you must show documentary evidence).
2 Lump sum tender price
The schedule of security guard services below lists our sites, security services and typical
hours. In the last row of this schedule please insert your lump sum price (including GST) for
security guard services for the next three years.
Schedule of security guard services
Sigma site Static security guards Vehicle patrols Foot patrols
3 Myer Place,
Rowville VIC
24 hours a day seven days a
week
Random patrols
seven nights a week
24 – 26 Watson
Street
Shepparton VIC
Mon-Fri: 6:30am-6:30pm
Sat:8am:8:15am
Three patrols a night
seven nights a
week
1 Distribution
Place
Seven Hills NSW
24 hours a day seven days a
week
Random patrols
seven nights a week
31 Glenwood
Drive
Thornton NSW
Three patrols a night
seven nights a week
Mon-Fri: 5:45am-6am
and 4pm-4:15pm
46 Dividend
Street
24 hours a day seven days a
week
Random patrols
seven nights a week
9. Invitation to tender for security guard services
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Mansfield QLD
271 Bolsover
Street
Rockhampton
QLD
Mon-Fri: 6:15am-6:30am
31 Vanity Street
Toowoomba QLD
Mon-Fri: 6:30am-7am and
4:45pm-5:15pm
Three a night seven
nights a week
Sat-Sun: two patrols
a day
16 – 20 Bell
Street
Townsville QLD
Mon-Fri: 7am-7:30am and 5pm-
5:30pm
Four patrols a night
seven nights a week
Two extra patrols
Easter and
Christmas public
holidays
227 South Road
Ridleyton SA
Mon-Thur: six night
patrols
Fri: five night patrols
Sat: two day patrols
and four night
patrols
Sun: two day patrols
and five night patrols
Sat: 6-11am
3/2205
Coonawarra
Road
Winnellie NT
Three patrols a night
seven nights a week
26 Wheeler
Street
Belmont WA
24 hours a day seven days a
week
McKay Avenue
Grove Estate
Glenorchy TAS
Mon-Fri: 5:45am-6:15am and
4:15pm-4:45pm
Sat: 5:45-6:15am and 8:15am-
8:45am
Mon-Fri: 9pm-9:30pm
Three patrols a night
seven nights a week
Sat-Sun: three day
patrols and three
night patrols
17–19 Invermay
Street
Invermay TAS
Mon-Fri: 7:45am-8am and 6pm-
6:15pm
Mon-Fri: 8pm-8:30pm
Three patrols a night
seven nights a week
Please insert your lump sum price for these services for the next three years
1st
year 2nd
year 3rd
year
$________ $_________ $_________
10. Invitation to tender for security guard services
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3 Transition plan
Please explain:
(a) How you will manage the transition (changeover) of guard duties from the old to the new
contract
(b) How you will educate your guards in the different duties of each site—such as escorting
staff off site, arming the panel, checking surrounding grounds, locking gates and moving
bollards
(c) Which sites you will use subcontractors for
(d) Whether you’ll employ the guards presently on the sites or your own guards, or whether
you’ll use a mix of both.
4 Emergency management and contingency plan
Please tell us briefly (one page only) how your security services will continue for our sites
during industrial action or other major service failures.
5 Customer service
Please provide proof of your:
(a) High level of customer service—for example, a minimum of two random bag and vehicle
searches for each site per month
(b) Staff trained in customer service.
6 Resources
Please tell us your:
(a) Management expertise, experience and qualifications
(b) Your company profile including any extra resources (such as an office building in most
states)
(c) Ability to provide security services any time—for example, fully trained back-up staff in
case of annual or sick leave
(d) Ability to supervise staff 24/7.
11. Invitation to tender for security guard services
11
7 Innovation
Please give us brief examples on one page only of your innovation (new ideas) in security
guard services.
8 Industry experience and company stability
Please detail your:
(a) Experience guarding sites similar in size to Sigma’s
(b) Security guard service record
(c) Affiliation with security industry organisations.
9 Referees
Please list three present clients as referees for your company including:
• Company name
• Contact name and telephone number
• Annual value of the contract.
We will arrange with you to visit your referees’ sites. Our visits will help confirm your level
of security guard services.
10 Why should we choose you to guard our sites?
Please tell us briefly (one page only) why we should award you a three-year contract to guard
our sites.
End of tender.
Thank you.
