Powering the Cloud from the Network.

1. CORPORATE OVERVIEW
Summary

2. Powering the Cloud from the Network
Our vision
We are a technology company at the
crossroads of where the future
Clouds will migrate
Our mission
To providing agile and value-driven global
communication solutions for our
customers by leveraging our core assets:
 GLOBAL NETWORK AND DATA CENTERS
 EXTENSIVE PARTNERSHIPS
 OUR PEOPLE

3. We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
CLOUD X®
PLATFORM &
ECOSYSTEM
SUBSEA
NETWORK &
INFRASTRUCTURE
INDIA
NETWORK &
INFRASTRUCTURE
MANAGED
NETWORK
SERVICES
CARRIERS&OTTPROVIDERS
GLOBALENTERPRISES
OUR PEOPLE

4. POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
SUBSEA NETWORK & INFRASTRUCTURE
LEADING OTT PROVIDERS A VAST NUMBER OF LEADING
CONGLOMERATES, BANKS & ENTERPRISES
PUBLIC AND GOVERNMENT
ORGANIZATIONS
Our network is used by:
MOST OF THE WORLD’S LARGEST CARRIERS

5. We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
INDIA NETWORK & INFRASTRUCTURE
Our network & infrastructure solutions
are used by:
And major Indian Government
Organizations:

6. Our Cloud solutions are used by:
We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
CLOUD X® PLATFORM & ECOSYSTEM
USERS ACCESS SERVICES VIA
GCX MPLS OR ETHERNET
USERS ACCESS SERVICES
VIA INTERNET
WWW CLOUD X FUSION
GCX MPLS & Ethernet Connectivity
GCX Global Network
Infrastructure
GCX Subsea Fiber Network
& Global IP Network
RCOM Indian Infrastructure
Fiber Network & Data Centers
PORTAL-BASED ACCESS & CONTROL
SD-WAN
Functions
Virtualized
Network
Functions
Palo New
Alto York
CLOUD X
Services
3rd Party
Services
CLOUD X WAN Controller CLOUD X Orchestration Platform
CLOUD X NodesLondon Paris Mumbai Chennai
Hong Sydney
Kong
WWW

7. Our Managed Network Services are
used by:
We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
Best Managed Services Provider
Global Cloud Xchange
POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
MANAGED NETWORK SERVICES
www
WAN Xtra
Hybrid
xDSL Broadband
Global
Ethernet
MPLSMPLS
MPLS
CLOUD X
FUSION
MPLS BMPLS A
GCX Management Boundary
GCX Management Boundary

8.  We have a truly global work force:
 3,500 employees from 102 different nationalities and located in 60 places across the planet;
 Over 600 engineers and over 120 CPAs and FAs
 Customers supported in 19 languages around the clock
 We service customers through an efficient India-based operation supplemented with in-country
resources in Europe, USA, Asia Pacific and Middle East
 We have IN-sourced our operations to India rather than OUT-sourced them
 We maintain highly expert technical & service-oriented support resources close to our customers
 Our staff are fully accountable to the customers they support
 Through our Customer Advocacy Team (CAT) program, we provide dedicated resources to
provide end-to-end support to key customers
 Our non-hierarchical organisation means we are agile and responsive to our customers’ needs
 Our customers have easy access to executive-level management (all the way up to Chief
Executive) when required
We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
56% REDUCTION in open ticket queue
51% FASTER resolution of all incidents
31%
FASTER resolution of the DOWN
incidents
15%
IMPROVEMENT with the supplier
incident resolution time
POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
OUR PEOPLE
Global Cloud Xchange's
service and support quality has
improved significantly in the
past year due to its new
Customer Advocacy Program .
This has resulted in a big
reduction in open tickets and
faster resolution of incidents
and outages.
Gartner July 2016
“
“

9. We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate
POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS
CLOUD X®
PLATFORM &
ECOSYSTEM
SUBSEA
NETWORK &
INFRASTRUCTURE
INDIA
NETWORK &
INFRASTRUCTURE
MANAGED
NETWORK
SERVICES
CARRIERS&OTTPROVIDERS
GLOBALENTERPRISES
OUR PEOPLE