1. tl tltlttDtt ABB SwiEerland Ltd
Document number
1HC0019880
Unit
HV Products &
Created
Grimm Hubert
Vefs on
AB
Document part
E01
Do@ment type
ANW
Status
Released
Last change
Spoerli Chades 08 06.2012
Customers Assessment
Customer/Consultant Al Gihaz Holding
Services Provided by Pardeep Sindhu
Assessment by Mr. Awad lbrahim Salem
n Installation I Commissioning
Approx. duration of work 7.0 Months
of work done by our field service after completion of:
installation / commissionins / maintenance work / trouble shooting
Project:380 KV BSP Tabuk(NWA)
Order-No.17509
! Troubleshooting n Maintenance
1. How do you rate the response time of our field service team?
-++++++
Remarks: ..f.llf/.l...achve.. A.more..Suf-Fcr.t...f.o-r:.O.ng...Reryesf-
2. Do you feel that the technical proficiency of our service staff meets
your requirements? -++++++
Remarks: '(esr.eoJ...t-(yy-e.nce.d.on1..lr e.l.f-.Fo.r.f..ez.hn.;^J.5.!u.f.Fr.A.e.gev.e r.r.ict< F€sPvrse.
3. What is your opinion about adherence to time limits by our field service
staff (adherence to legal working hours, meeting deadlines)?
Remarks: ...... -.l.rlni.€J.:l mple.trlen
-+++**r
4. What is your opinion regarding the on-slfe flexibility of our field service
staff (extended and diversified knowledge of manifold tasks, ability to -++++++
5. What is your opinion about the leadership quality of our field service
staff regarding technical instruction, personnel management and
passing on their know how to customers or local service staff?
nemarr<s: ........Fp-!.!....C'"d.ln.f.ie.h.o,f .Si.tr..arFh.r-iShtditectio n
-++++++
6. How do you rate the ABB back office support of our field service staff?
-++++++
Remarks ...-.I-*Kg Q.+f icK Achbn 6r an-J *"fer,'?J R"qu*",t/ tscR -
@ Copyright 2016 ABB Ail rights reseMed.

2. tl III)T
II)
Document type
ANW
Version
AB
Document parl
E01
Document number
1 HC001 9880tt
7. What is your assessment of the on-site tools and equipment of our
field service team -+++++T
Remarks: At!Test- E$u-ifnent. ln €xcellenl C."ditt-sn
8. How do you rate the personal conduct of our service staff towards
customer personal -+++++T
Remarks: . E xceL l.e rrt...BeAav.,o. u.[..and Fp t f
t Pr:u.F. e.55- io.n *[.
9. What do you think of the outward appearance of our field service
team? -+++++T
Remarks: .ALwa:1s ...Fo.Llo.v.vt'si!3...H.S E Rr l'es..Ond Rqu.tafr.'on
Remarks: l!e..A.?.P. rLc iat
10. How do you rate your satisfaction level generally for this project?
Further Remarks and suggestions
-+++++T
oe
I
r tlzet6
Qv-.r All ExPerfe^nre Bi tyor,,King wiih nR, Pardeet ulr,rs Exeelle,,t
g,^d We Ree-e'n^.nJ-T.o n'orrc ufflA hin ln f--r:Iuue Pr^[ed"
Please forward this evaluation form to following email address, in case you cannot hand it over to our field service staff:
retrofit_supp ott@ch. a b b com
. Evaluation
i - j Below Standard i
il i .9-"qffLsienl l-g-o-s9- - j
i1-.- i v-ety s.-o-"ed. i
: +++ i Excellent i
Date:
Name:
Title:
Signature:
ABB Switzerland Ltd.
03-11-2016
Pardeep Sindhu
Sr.Commissioning Engineer
Client-AlGihaz
03-11-2016
2t2
@ Copyight 2016 ABB All rights reserued