Personal Information
Organization / Workplace
Milan Area, Italy, Lombardy Italy
Occupation
✔ Helping companies integrate social into customer service I Speaker I Blogger ✔
Industry
Technology / Software / Internet
Website
socialmediascrum.com
About
For consultancy or speaking opportunities ► paolo@socialmediascrum.com
Specialties:
• Social Customer Service
• Customer Experience
• Digital PR
Paolo's insight: we are in the Social Customer Service era since online conversations have revolutionized the relationship between customers and brands. Customers want fast solutions to their issues especially thru social channels, so that brands have to set the bar higher to deliver an outstanding experience to retain and attract them.
Making customer service your differentiator is my business: is your brand equipped to face this revolution?
Other skills:
> Trainer I Blogger I Speaker
> Multilingual (english, german, spanish, ital
Tags
social customer care
social media
customer experience
social engagement
#servizioclienti
business
#socialcustomerservice
#socialcare
#customerservice
#customercare
#customerexperience
online conversations
online reputation
online
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