Overview of Operations Management

1. Overview of Operations
Management

2. Topics of the Session
• Definition Of Operations Management
• Role of Operations Management
• Operations Management transformation
process
• Transformation process of Hospital
• Types of Transformation process
• New Concept & trends of Operations
Management
• Other Trends

3. Learning Outcomes
By the end of this session you will be able to:
1. Define the Operations management
2. Understand the role of operations management
3. Understand the new concept & trends in
operations management.

4. 2
The business function responsible for
planning, coordinating, and controlling the
resources needed to produce products and
services for a company
Operations Management

5. 3
• A management function
• An organization’s core function
• In every organization whether Service or
Manufacturing, profit or Not for profit
Operations Management

6. 5
What is Role of OM?
• OM Transforms inputs to outputs
– Inputs are resources such as
• People, Material, and Money
– Outputs are goods and services

7. © Wiley 2010 12
OM Decisions

8. Business Functions Overlap
Operations
Finance
Marketing

9. New Concepts and Trends in OM
 Mass Customization
 Supply Chain Management
 Outsourcing
 Lean manufacturing
 Agility
 Electronic Commerce

10. Other Trends
 Project Management (PERT, CPM)
 Management of Technology and
Information Systems (GPS, ERP)
 Quality and Process Improvements (Six Sigma)

11. Summary
1. Operations management supervise the activities
required in the production or products & Services.
2. It is the core function which is useful in every
organization.
3. It will help in the transformation of inputs into
outputs.
4. As the technology is getting advance operation
management is also emerging with new concepts.