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Pallas Forcella, Social Consultant and Analyst
Profile
 Pallas has extensive expertise in
optimizing and deploying knowledge
bases for clients across industries.
 Pallas has 5+ years of developing and
implementing social media strategies.
 Pallas has extensive experience in
needs analysis particularly in the social
realm.
 Social Consultant and Analyst, TeleTech
 Conducted analysis to provide Insight into operations for multiple clients across
industries.
 Provided analysis for multiple healthcare providers on leveraging single source
of knowledge to be leveraged by online customers, retail employees and
contact center associates.
 Consulted on cross client projects to improve processes and impact
operations.
 Conducted Social Network Analysis on multiple clients across industries.
 Social Media Expert, Kutenda
 Integrated social distribution platform with social media software.
 Created and delivered content to 400+ Tech companies.
 Developed and led implementation of social strategies.
Subject Matter Expertise
 Needs Analysis
 Social Collaboration
Technology
 Content Management
Technology
 Social Network Analysis
 Google Analytics
 Project Management
 Customer Self-Service
 Usability Testing
Relevant Experience
 Gamification
 Knowledge Base
Technology