Leaders who want to maintain and establish credibility must be aware of their nonverbal cues, which often transmit even more information than the words we use. Your nonverbal communication—all the ways in which you communicate that do not use spoken or written words—can be used even when you aren’t speaking, to motivate the people around you and to instill loyalty and confidence.

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2. Be self-aware.

3. Leaders who want to maintain and establish
credibility must be aware of their nonverbal
cues, which often transmit even more
information than the words we use. Your
nonverbal communication—all the ways in
which you communicate that do not use spoken
or written words—can be used even when you
aren’t speaking, to motivate the people around
you and to instill loyalty and confidence.

4. As a leader, constantly be aware of
nonverbal behavior and how it can be
perceived. Be conscientious of the
message you’re sending through your:

5. • Tone of voice
• Body language
• Eye contact
• Punctuality
• Attitude

6. In general, if you are genuinely interested in
your followers you will be perceived as being
more credible. Body language and gestures that
communicate openness, friendliness, and
concern cause followers to be more receptive
and understanding of your message. Smiling and
being involved will enhance your
communication success.

7. The inverse is also true; tardiness to meetings
and appointments can adversely affect
interpretation of your comments. If you dress
inappropriately, avoid eye contact with your
audience or peers in a meeting, or appear to
have somewhere more important to be, your
message and its reception will suffer. General
disinterest in people will loudly communicate
the lack of importance you attach to them.

8. Remember, perception is reality, and your
actions and behaviors carry meaning. Effective
leaders are conscious that even small actions
and behaviors affect their message.

9. Learn more at:
http://www.buypsa.com/LeadershipInstitute